Corrupted Files - Lost COA

[Guest]

Re: DELL Dimension 235
OS: Windows XP Hom

I downloaded PC Bugs Doctor, as the system was running slow
The information I got is that the system has errors, as follows
Invalid CLSID : 18
Corrupt Help Files :
Corrupt Shared Files : 2
Corrupt Fonts :
Missing Short Cuts : 1

After that, I contact Dell and I was told to go to
Start - Run - SFC /Scanno

I was asked to put the Reinstallation CD, so I did

Then I was asked for the CERTIFICATE OF AUTHENTICITY

The problem is that I lost or misplaced the CERTIFICATE OF AUTHENTICITY

I need your opinion

Thank you

Robert

 

[Jason Haynes]

If your computer came with Windows preinstalled, then the COA should be
affixed to the computer case either on the back or side.

 

[Bruce Chambers]

Greetings --

The Windows 25-character Product Key (required to perform the
installation) is stored on the CD packaging on a bright orange sticker
that says "Do not lose this number." If it was an OEM (factory
installed) license, it's stored on a label that the PC manufacturer
affixed to the exterior of the PC case, or on the bottom of a laptop.

To recover a lost Product Key:

If your system still runs, you should be able to use Belarc
Advisor from http://www.belarc.com/free_download.html to find the
Product Key. (If you have a factory-installed OEM license, and
haven't since reinstalled the OS, the revealed Product Key is probably
of the drive image used at the factory and not _your_ specific Product
Key; therefore, it probably cannot be -- and definitely should not
be -- used for a re-installation.)

If it was a retail license and you have proof of purchase:

How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
http://support.microsoft.com/default.aspx?scid=KB;en-us;326246

If it was an OEM license, you should contact whomever sold you the
PC; although very few manufacturers/vendors keep records of the
Product Keys they've sold, it's worth a try before you have to buy a
new license.


Bruce Chambers

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