Contacts folder shows as an Address Book but no Contacts show up

[Guest]

Hi,
I have a client that is using Outlook 2000 with an Exchange 2000 server.
One user has their Contacts folder selected to show as an email address book.
I click on To in a new message and choose Contacts from the drop down box
but no Contacts show in the box. They do appear in the Contacts folder. I
have removed the Outlook Address Book and then recreated it in the users
Outlook profile shutting down and reopening Outlook after each change. I
have created a new profile for the user. I have opened her mailbox on a
different computer also using Outlook 2000 and have gotten the same results.
ANy help with this problem would be appreciated. Thanks

Deanna

 

[Russ Valentine [MVP-Outlook]]

Verify that the Contacts Folder you are adding to the Outlook Address Book
contain valid, resolved electronic addresses.

 

[Guest]

They do contain valid email addresses and this function has worked before but
stopped working on Thursday.

Verify that the Contacts Folder you are adding to the Outlook Address Book
contain valid, resolved electronic addresses.
--
Russ Valentine
[MVP-Outlook]

Hi,
I have a client that is using Outlook 2000 with an Exchange 2000 server.
One user has their Contacts folder selected to show as an email address
book.
I click on To in a new message and choose Contacts from the drop down box
but no Contacts show in the box. They do appear in the Contacts folder.
I
have removed the Outlook Address Book and then recreated it in the users
Outlook profile shutting down and reopening Outlook after each change. I
have created a new profile for the user. I have opened her mailbox on a
different computer also using Outlook 2000 and have gotten the same
results.
ANy help with this problem would be appreciated. Thanks

Deanna

 

[Russ Valentine [MVP-Outlook]]

Very odd.
I don't suppose there is any clue what steps lead up to the problem on
Thursday?
Are you certain that the Contact Folder that appears in the Outlook Address
Book is the same one you are viewing in the users mailbox?
If you create a new Contact from scratch in this folder with a valid,
resolved electronic address, will it appear?
--
Russ Valentine
[MVP-Outlook]

They do contain valid email addresses and this function has worked before
but
stopped working on Thursday.

Verify that the Contacts Folder you are adding to the Outlook Address
Book
contain valid, resolved electronic addresses.
--
Russ Valentine
[MVP-Outlook]

Hi,
I have a client that is using Outlook 2000 with an Exchange 2000
server.
One user has their Contacts folder selected to show as an email address
book.
I click on To in a new message and choose Contacts from the drop down
box
but no Contacts show in the box. They do appear in the Contacts
folder.
I
have removed the Outlook Address Book and then recreated it in the
users
Outlook profile shutting down and reopening Outlook after each change.
I
have created a new profile for the user. I have opened her mailbox on
a
different computer also using Outlook 2000 and have gotten the same
results.
ANy help with this problem would be appreciated. Thanks

Deanna

 

[Guest]

Yes I did try to add a new contact with a valid email address and it does not
appear. This is odd. I've not ever come across this problem. I am having
the network admin try to restore the contacts from the user's mailbox prior
to this happening.

Very odd.
I don't suppose there is any clue what steps lead up to the problem on
Thursday?
Are you certain that the Contact Folder that appears in the Outlook Address
Book is the same one you are viewing in the users mailbox?
If you create a new Contact from scratch in this folder with a valid,
resolved electronic address, will it appear?
--
Russ Valentine
[MVP-Outlook]

They do contain valid email addresses and this function has worked before
but
stopped working on Thursday.

Verify that the Contacts Folder you are adding to the Outlook Address
Book
contain valid, resolved electronic addresses.
--
Russ Valentine
[MVP-Outlook]
Hi,
I have a client that is using Outlook 2000 with an Exchange 2000
server.
One user has their Contacts folder selected to show as an email address
book.
I click on To in a new message and choose Contacts from the drop down
box
but no Contacts show in the box. They do appear in the Contacts
folder.
I
have removed the Outlook Address Book and then recreated it in the
users
Outlook profile shutting down and reopening Outlook after each change.
I
have created a new profile for the user. I have opened her mailbox on
a
different computer also using Outlook 2000 and have gotten the same
results.
ANy help with this problem would be appreciated. Thanks

Deanna

 

[Russ Valentine [MVP-Outlook]]

I've never seen it either with a local information store. The solutions you
tried have never failed in my experience. I agree. I'd look to the Exchange
end of things next.
--
Russ Valentine
[MVP-Outlook]

Yes I did try to add a new contact with a valid email address and it does
not
appear. This is odd. I've not ever come across this problem. I am
having
the network admin try to restore the contacts from the user's mailbox
prior
to this happening.

Very odd.
I don't suppose there is any clue what steps lead up to the problem on
Thursday?
Are you certain that the Contact Folder that appears in the Outlook
Address
Book is the same one you are viewing in the users mailbox?
If you create a new Contact from scratch in this folder with a valid,
resolved electronic address, will it appear?
--
Russ Valentine
[MVP-Outlook]

They do contain valid email addresses and this function has worked
before
but
stopped working on Thursday.

:

Verify that the Contacts Folder you are adding to the Outlook Address
Book
contain valid, resolved electronic addresses.
--
Russ Valentine
[MVP-Outlook]
Hi,
I have a client that is using Outlook 2000 with an Exchange 2000
server.
One user has their Contacts folder selected to show as an email
address
book.
I click on To in a new message and choose Contacts from the drop
down
box
but no Contacts show in the box. They do appear in the Contacts
folder.
I
have removed the Outlook Address Book and then recreated it in the
users
Outlook profile shutting down and reopening Outlook after each
change.
I
have created a new profile for the user. I have opened her mailbox
on
a
different computer also using Outlook 2000 and have gotten the same
results.
ANy help with this problem would be appreciated. Thanks

Deanna