Hi AJB,
As Chris said, eliminate the other possibilities by testing them first,
and then keep that list handy for when you contact your tech.
If the problem persists, then you might have to replace the wiring
you're using, the network adapter, the ISP supplied modem, or
personal router you may have installed. Have your Internet
Provider run several tests on your connection to check for tolerance,
as games require a consistent connection otherwise you time out.
--
Cheers, Windows XP MVP Shell / User
Jimmy S.
http://mvp.support.microsoft.com
Game FAQs:
http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite:
http://nibblesnbits.tk or Call / Contact
MS Support at:
http://support.microsoft.com/default.aspx?scid=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________
| I'd suggest you step-by-step run through what Jimmy posted. We're not able
| to pinpoint and fix the exact problem in the newsgroup - that takes some
| troubleshooting with your system. Only you can do that hands-on. Keep at
| it, eliminate possibilities, and start that by checking the various
| hardware - such as the NIC - to see if there are no drivers available.
| --
| Chris H.
| Microsoft Windows MVP
| Associate Expert
| Expert Zone -
|
| | > Hi Jimmy
| > Thanks so much for your tips and help.
| > Made the speed test and the results were normal.
| > DLed the TCP Optimizer and didnt notice any improvement.
| > Im still under the same "regime": 10/20 minutes in a Zone
| > Backgammon room, playing or not and... PAFF! BOOTED!
| > The sympthome is as always: I lose my room connection
| > (exiting) but I remain online - can check it through
| > Messenger or other internet programs which are still
| > running and dont stop or exit.
| > I didnt try any of your other tips.
| > Reading them I could suspect that it could be a specific
| > problem with the Network Card.
| > Is this a reasonable conclusion? Should I ask my tech
| > assistance and change it?
| > Again, thank you for your help and pacience
| > Best wishes
| > >-----Original Message-----
| > >Hi AJB,
| > >
| > >I don't want to overwhelm you with information, nor do I
| > want to make you
| > >wait for more suggestions if my first instincts are
| > incorrect. For this reason,
| > >here's a fairly complete checklist of solutions, which
| > should solve the problem.
| > >
| > >Remember, if there is a step that you feel unsure about,
| > we are here to help
| > >you. Just post your questions and we'll do our very best
| > to help you further.
| > >
| > >With that said, here's the checklist of troubleshooting
| > steps for you!
| > >
| > >
| > >HOW TO IMPROVE YOUR CONNECTION:
| > >
| > >1. Run this SPEED TEST:
| >
http://bandwidthplace.com/speedtest/
| > >
| > >2. Download the TCP Optimizer Utility:
| >
http://www.speedguide.net/files/TCPOptimizer.exe
| > >
| > >3. Double click the program to start it:
| > >
| > >4. Select the type of connection you're using: DSL,
| > Dialup, DSL (PPPoE),
| > > or Cable, then click "Optimal settings", click Apply
| > changes, and click Exit.
| > >
| > >5. Reboot and run the SPEED TEST again. Notice any
| > improvement? If not,
| > > then the Internet "highway" that you're using may be
| > under heavy traffic or
| > > construction. I have a webpage you can use to
| > examine that possibility:
| > >
http://www3.sympatico.ca/nibblesnbits/TraceRoute.html
| > >
| > >
| > >ADDITIONAL CONNECTIVITY TIPS:
| > >
| > >1. Extra items in your Networking Properties Components
| > list may confuse and
| > > delay your system while it's connecting as it has to
| > choose which component to
| > > transfer the data through. Solution: Remove
| > unnecessary network Components.
| > > If you don't use dial up, replace "Dial Up Adapter"
| > with "Network Adapter" in:
| > > these instructions:
| >
http://www.oregoncoast.com/configuration/ConfigNetwork.htm
| > >* If you don't use a Dialup Modem, delete it. In 99% of
| > cases VPN components
| > > aren't used, so you can safely delete those as well.
| > >
| > >2. Advanced Users should Reinstall ICS and Networking
| > Components:
| > >
http://support.microsoft.com/default.aspx?scid=kb;EN-
| > US;q263276 Or..
| > > another advice would be to simply unplug the
| > computer, remove the card
| > > you connect to the internet with, and then restart
| > the computer to verify that there
| > > is no longer anything installed in the Control
| > Panel / Networking section.
| > > Once done power off, unplug, reinstall the card, and
| > create a new connection.
| > >
| > >3. Lag/Latency can be caused by your Modem or Network
| > Cards and by other
| > > programs running on your system. Firewalls and even
| > AntiVirus programs have
| > > been know to slow a connection down. You can disable
| > startup programs using the
| > > method explained at:
http://www.pacs-
| > portal.co.uk/startup_content.htm.
| > >
| > >4. Scan for Adware/Spyware/Trojans with Spybot from:
| >
http://security.kolla.de
| > > And then run an Online Virus Scan:
| >
http://housecall.antivirus.com/
| > >
| > >5. If you use a Router, or similar networking/internet
| > sharing device, check for
| > > firmware updates. There's been a lot of improvements
| > with the release of DX 9.0b
| > > which you should download and install from:
| >
www.microsoft.com/directx
| > >
| > >
| > >IF DISCONNECTED WHILE PLAYING:
| > >
| > >1. Disconnects can be caused by your Modem or Network
| > Cards and by other
| > > programs running on your system. See above for help
| > disabling those programs.
| > >
| > >2. Another reason for disconnects could be an external
| > router or modem that has
| > > overheated. Try unplugging it for awhile, and
| > contact your ISP to see if they have
| > > a newer model if the problem keeps recurring.
| > >
| > >3. Check for IRQ sharing: Click START / Run / type:
| > msinfo32 / ENTER
| > > Expand + Hardware Resources / Click on IRQ and notice
| > if the sound card, video
| > > card(s), and modem/network cards share the same
| > IRQ. If they do, move them into
| > > different slots, to prevent bottlenecks caused by too
| > much traffic on the same IRQ.
| > >
| > >4. Further to step 3., Make certain that your Network
| > adapter or Internal Modem
| > > is not in the slot directly beside the graphics card,
| > as those two must be separate.
| > >
| > >ADDITIONAL RESOURCES:
| > >
| > >More information on the topic of online gaming
| > connections is available at:
| > >
| > >
http://NibblesNbitsConnect.tk my site and the reference
| > for this reply to you includes
| > >Ports listings, Router configuration settings, ICS, DSL,
| > Cable and Networking help.
| > >
| > >Dialup Tips:
http://www.56k.com/trouble/#disconn
| > >Zone.com Dialup Tips:
| >
http://support.microsoft.com/default.aspx?scid=KB;EN-
| > US;Q228564
| > >
| > >Hope that's been of help, please let me know how it
| > went.
| > >
| > >--
| > >Cheers, Windows XP MVP
| > Shell / User
| > >Jimmy S.
| >
http://mvp.support.microsoft.com
| > >
| > >Game FAQs:
http://support.microsoft.com/default.aspx?
| > scid=FH;[LN];gms
| > >Visit my Zone.com / Gaming Helpsite:
| >
http://nibblesnbits.tk or Call / Contact
| > >MS Support at:
http://support.microsoft.com/default.aspx?
| > scid=sz;en-us;top
| > >My advice is donated "AS IS" without warranty; nor do I
| > confer any rights.
| > >_________________________________________________________
| > >
| > > | > >| Since I changed my OS to XP Professional I cant stay in
| > >| any backgammon room more than 10/20 minutes without
| > being
| > >| booted (Net red light - Lost connection, exiting). Also
| > I
| > >| noticed that, in all occasions, I lose my Zone
| > connection
| > >| but I do not lose my local cable connection. My cable
| > >| provider says that everything is correct with the
| > >| connection.
| > >| My XP is configured to work usint the firewall.
| > >| That would not be a reason because, if there was a
| > problem
| > >| with the firewall I would NEVER be able to sign in or
| > even
| > >| to play a simple game.
| > >| Otherwise, I do not see any specific information (about
| > >| this strange anomaly) anywhere - eitehr in the Zone
| > either
| > >| in the Microsoft support sites).
| > >| Anyone can help, please?
| > >
| > >
| > >.
| > >
|
|
