Connecting USB printer resets Windows 2000

[Dave]

Hi,

I'm having difficulty with USB printing under Windows 2000. Just switching
on the printer (Epson Stylus Photo 870) causes the machine to reset
immediately and on reboot, I'm faced with a blue screen of death as follows:

STOP: 0x0000001E (0xC0000005, 0x8041E32D,0x00000000,0x000000­1D)
KODE_EXCEPTION_NOT_HANDLED

etc.

Turning off the printer allows the machine to boot normally.

The problem was introduced when switching from a VIA KT133 motherboard to an
NVIDA Nforce2 and is definately software related because I can boot
successfully from a parallel install of Windows 2000 on the same machine.

Other USB peripherals, including a gamepad and external hard-drive, work
flawlessly.

What I've tried so far:

- All suggestions in the Microsoft Knowledge Base relating to the above stop
condition (so no knee-jerk responses solely consisting of KB links please!)
- Removal of all VIA-related drivers and registry keys left over from my old
board.
- In-place install of Windows 2000. Fixes the problem, but wipes out all my
applications, so not a very useful solution. I've restored the original
from backups now.
- Update of computer type from "ACPI PC" to "ACPI uniprocessor PC", matching
the way the PC was identified in the parallel install. This cured a problem
with interrupts being stacked up on IRQ9, but evidently that wasn't the
cause of the original issue.
- Removal of all EPSON drivers and registry keys.
- Removal of all USB-related drivers and registry keys. The machine will
then reboot okay, as you'd expect, but resets as soon as "USB printing
support" is reinstalled.
- Test of system files using sfc.
- Reinstallation of service pack 4.

Does anyone have any further suggestions which do not involve a
reinstallation of 2K? I'm running out of ideas!

Regards,
Dave

 

[Kevin D. Quitt]

I had a similar problem when plugging a USB 2.0 device into an older motherboard that had 1.1
support. I solved the problem by adding a 2.0 card.

 

[Guest]

So you've got a windows install on different hardware (motherboard)? I'm
suprised you not having more issues than you described. There's a knowledge
base article on restoring a backup to dissimilar hardware, you might want to
look for that. As a quick fix I would try sysprepping the machine. That way
when it boots back up it will run mini-setup and do hardware detection and
enumaration.

HTH

kevw

 

[Dave]

So you've got a windows install on different hardware (motherboard)? I'm
suprised you not having more issues than you described.

Heh. Yea, there were a few other problems, but nothing too difficult to
sort out.

There's a knowledge
base article on restoring a backup to dissimilar hardware, you might want to
look for that.

Will have a look, thanks.

As a quick fix I would try sysprepping the machine. That way
when it boots back up it will run mini-setup and do hardware detection and
enumaration.

Nice idea, but the result was the same - a reset when installing USB
printing support. :-(

Regards,
Dave