From what I have read about your earlier posts - it sounds as if you
are confusing "REMOTE DESKTOP CONNECTION" with "REMOTE ASSITANCE".
Remote desktop connection is a more permanent solution... it is very
nice and convenient for you to connect to a machine that has REMOTE
DESKTOP SETUP provided you know the IP address or have a DNS name to
connect to. However, on dialup, you would need her to give you her IP
address each time...and then when you connect, she gets booted to her
logon screen and cannot see anything you are doing or has no way of
knowing if you are done (unless she has another phone line or you
initiate a disconnect so you can call her and tell her you are done).
REMOTE ASSISTANCE is the button you click on from MSN or WINDOWS
messenger...she would tell her messenger to ask you for
assistance...then you would accept and connect... however, even on
cable modem this has proven to be slower than REMOTE DESKTOP in most
cases...
one thing I have seen when using REMOTE ASSISTANCE is that if she has
a popup blocker on her PC it could be disconnecting you by not
displaying all of the dialog boxes to her that she needs to be able to
accept.
But if she is on dialup, I'd say you would both be much happier just
trying to walk her thru it over the phone or go there
yourself...(after all, mothers love it when we come and visit hehe).
I have used various REMOTE CONTROL methods for years and I absolutely
refuse to do any over dialup anymore...its just too unbearable...but
if you MUST chose one method, I would suggest using REMOTE ASSITANCE
from the messenger and that way she can see what you do - perhaps
learn something herself...and you can initiate chat and talk with her
while you do things... but as for it freezing, I'd say give it another
hour or two and you may see the screen refresh...that sounds normal
for connecting to anyone on dialup that I've ever seen
My mom is getting up in her years and I just have to go fix hers
manually because she lives in a location between cable zones and they
cannot even get cable tv (she uses a satelite) and DSL is not
available yet due to out-dated phone lines. And she could pay $600
and then $100 a month to get high speed internet thru her satellite
hehe...but who wants to do that. Your best bet is to tell your mother
its worth her while to get high speed internet and then you would all
be happier hehe...
