Conflict? - Windows Service Pack 2 and Windows Internet Explorer 7

[Guest]

I have experienced very poor access to the Internet - almost non-existent
(and consequently unable to access this excellent media called Newsgroups)
since October 2006 - until yesterday!
I hope Microsoft are interested as to why, as I was using their products for
this purpose. Three instances occured consecutively: (1) Windows Internet
Explorer 7 released and installed via Windows Automatic Update, (2) Windows
XP Service Pack 2 installed via Windows Automatic Update (3) My Internet
Service Provider(ISP) was taken over by bigger fish. As I did get
intermittent service initially it was my poor old ISP that got the blame
(theyve all had alot of bad press recently).
Things deteriorated fairly quickly with applications within Windows XP being
affected. I contacted my ISP, Windows Firewall was diagnosed as the problem
- this was a temporary fix however. I considered that there could possibly
be a conflict so decided to uninstall SP2 and IE7 and start again - that's a
"no, no" too! After spending many hours and many £££s on premium rate phone
calls to a PC helpline I ended up reinstalling Windows XP. The helpline (who
will remain nameless) suggested I kick SP2 and IE7 to the kerb - even though
you get warnings that Windows is not secure without them (secure from what?)!
I now have installed another wellknown Internet application and have not
experienced any problems at all.
My question - which can be taken rhetorically by those who have had similar
experiences and only survived by donning another cloak of cynicism - is why
don't Microsoft applications like one another and moreover why don't they
like Microsoft customers?
I am but a lay-person when it comes to computers - that's why I consult
experts. I have studied my dictionary and theasaurus sufficiently before
posting this question/comment so I would appreciate a reply from an MVP who
has more respect for Microsoft customers than demonstrated on other postings
with cheap sarcasm - we can take our custom elsewhere . Thankyou.

 

[smlunatick]

I have experienced very poor access to the Internet - almost non-existent
(and consequently unable to access this excellent media called Newsgroups)
since October 2006 - until yesterday!
I hope Microsoft are interested as to why, as I was using their products for
this purpose. Three instances occured consecutively: (1) Windows Internet
Explorer 7 released and installed via Windows Automatic Update, (2) Windows
XP Service Pack 2 installed via Windows Automatic Update (3) My Internet
Service Provider(ISP) was taken over by bigger fish. As I did get
intermittent service initially it was my poor old ISP that got the blame
(theyve all had alot of bad press recently).
Things deteriorated fairly quickly with applications within Windows XP being
affected. I contacted my ISP, Windows Firewall was diagnosed as the problem
- this was a temporary fix however. I considered that there could possibly
be a conflict so decided to uninstall SP2 and IE7 and start again - that's a
"no, no" too! After spending many hours and many £££s on premium rate phone
calls to a PC helpline I ended up reinstalling Windows XP. The helpline (who
will remain nameless) suggested I kick SP2 and IE7 to the kerb - even though
you get warnings that Windows is not secure without them (secure from what?)!
I now have installed another wellknown Internet application and have not
experienced any problems at all.
My question - which can be taken rhetorically by those who have had similar
experiences and only survived by donning another cloak of cynicism - is why
don't Microsoft applications like one another and moreover why don't they
like Microsoft customers?
I am but a lay-person when it comes to computers - that's why I consult
experts. I have studied my dictionary and theasaurus sufficiently before
posting this question/comment so I would appreciate a reply from an MVP who
has more respect for Microsoft customers than demonstrated on other postings
with cheap sarcasm - we can take our custom elsewhere . Thankyou.

What was the install step that was done before? Was IE 7 installed
prior to SP2? I now that this is the recommeded steps to have a good
SP2 / IE 7 set up:

1) Working XP or XP SP1 installed.
2) Temporary disable any/all anti-virus / anti-spyware shielding.
3) Install SP2
4) Reboot
5) Process anny/all "security" updates, excluding IE 7
6) Install IE 7
7) Reboot
8) Re-activate any/all anti-virus / anti-spyware shielding.
9) Do remaining Windows Updates

If somehow, IE 7 gets installed prior to SP2 (??) then you have
problems. Also, most anti-virus / anti-spyware shielding programs
would block access to the important file that SP2 / IE 7 needs to
replace.

 

[Rock]

I have experienced very poor access to the Internet - almost non-existent
(and consequently unable to access this excellent media called Newsgroups)
since October 2006 - until yesterday!
I hope Microsoft are interested as to why, as I was using their products
for
this purpose. Three instances occured consecutively: (1) Windows Internet
Explorer 7 released and installed via Windows Automatic Update, (2)
Windows
XP Service Pack 2 installed via Windows Automatic Update (3) My Internet
Service Provider(ISP) was taken over by bigger fish. As I did get
intermittent service initially it was my poor old ISP that got the blame
(theyve all had alot of bad press recently).
Things deteriorated fairly quickly with applications within Windows XP
being
affected. I contacted my ISP, Windows Firewall was diagnosed as the
problem
- this was a temporary fix however. I considered that there could
possibly
be a conflict so decided to uninstall SP2 and IE7 and start again - that's
a
"no, no" too! After spending many hours and many £££s on premium rate
phone
calls to a PC helpline I ended up reinstalling Windows XP. The helpline
(who
will remain nameless) suggested I kick SP2 and IE7 to the kerb - even
though
you get warnings that Windows is not secure without them (secure from
what?)!
I now have installed another wellknown Internet application and have not
experienced any problems at all.
My question - which can be taken rhetorically by those who have had
similar
experiences and only survived by donning another cloak of cynicism - is
why
don't Microsoft applications like one another and moreover why don't they
like Microsoft customers?
I am but a lay-person when it comes to computers - that's why I consult
experts. I have studied my dictionary and theasaurus sufficiently before
posting this question/comment so I would appreciate a reply from an MVP
who
has more respect for Microsoft customers than demonstrated on other
postings
with cheap sarcasm - we can take our custom elsewhere . Thankyou.

Many people run SP2, and SP2 with IE7. So what exactly is the question?

 

[Guest]

Many thanks smlunatick - u hit the nail on the head which proves Im not as
stupid as others may suggest! Its seems IE7 got installed b4 SP2. Why, I
dont know, as I have automatic update!

Ive tried uninstalling IE7 so I can start from stratch and begin with SP2
but get a warning that if I do this, programmes etc installed after IE7 will
not work properly if they are dependant on it - how would I know?! (There are
quiet a few; mostly Windows updates!)

IE7 still does not work by the way so Im using Firefox to access internet -
which is not ideal when Ive found certain downloads/media players don't work
with it.

I think I may also have a problem with that important file you mention - now
when I log off I get a blue screen saying:-

***STOP 0x0000007E (0xC0000005, 0xF9E62DAB, 0xF6EC29B4, 0xF6EC26B4)
***nv_agp.sys-Address F9E62DAB base at F9E62000 Datestamp 3d7903e1

Any ideas cos that lot does make me feel ignorant ?

Many Thanks