Computer shuts down during operation

[Guest]

Recently the computer has been shutting down, for no apparent reason, then
when rebooted a message comes up stating the computer has recovered from a
serious error. I'm not sure at what point should I take it in to be looked
at, as it can sometimes be okay for several days.

The last error signature was BCCode : C2 BCP1 : 00000007 BCP2 :
00000CD4 BCP3 : 00000280 BCP4 : E19D2BA8 OSVer : 5_1_2600 SP : 2_0
Product : 768_1

Any thoughts and possible solutions ?

 

[philo]

Recently the computer has been shutting down, for no apparent reason, then
when rebooted a message comes up stating the computer has recovered from a
serious error. I'm not sure at what point should I take it in to be looked
at, as it can sometimes be okay for several days.

The last error signature was BCCode : C2 BCP1 : 00000007 BCP2 :
00000CD4 BCP3 : 00000280 BCP4 : E19D2BA8 OSVer : 5_1_2600 SP : 2_0
Product : 768_1

Any thoughts and possible solutions ?

run a ram test


see this

http://oca.microsoft.com/en/windiag.asp

 

[Ronnie Vernon MVP]

You need to perform some troubleshooting steps to try and locate exactly where the problem is coming from.

Check the Event Viewer for possible information. Go to start/Run and type eventvwr and press OK. Click the Application menu item on the left and look for any "X" error messages that coincide with when you last saw this behavior. If any are found, double click the error entry to see the details, click the Copy Icon on the right side of the details dialog screen (looks like 2 pages of text) and paste the error details in a reply to this message. You only need to post the text starting with Event Type: and ending with the Description:. You can omit the Data section.

ie:

Event Type: Error
Event Source: <source>
Event Category: <category>
Event ID: <ID #>
Date: <date>
Time: <time>
User: <user name>
Computer: <computer name>
Description:
Hanging application <program>, <version>, <address>

----

Next:
Go to Start/Run and type msinfo32 and press OK. Click Components/ComponentsProblemDevices to check for possible hardware device problems. If anything is visible in this window, copy the information and post it in a reply.

----

Open Control Panel and double click the System icon. Click the Advanced tab, look in the Startup and Recovery section and press the Settings button. In the System Failure section, remove the check mark from the Automatically Restart option. Apply/OK.

This will allow any blue screen error messages to be displayed. If you do see a blue screen "STOP" error, always write down the first line of the message.

 

[Ron Martell]

Recently the computer has been shutting down, for no apparent reason, then
when rebooted a message comes up stating the computer has recovered from a
serious error. I'm not sure at what point should I take it in to be looked
at, as it can sometimes be okay for several days.

The last error signature was BCCode : C2 BCP1 : 00000007 BCP2 :
00000CD4 BCP3 : 00000280 BCP4 : E19D2BA8 OSVer : 5_1_2600 SP : 2_0
Product : 768_1

Any thoughts and possible solutions ?

Your computer has encountered an error named BAD_POOL_CALLER

This is most likely caused by a device driver. Did you recently add
any new devices or accessories to your computer, such as a new
printer? Or did you recently update the software drivers for an
existing item? Those would be the prime suspects for the cause of
the error, especially if they were done at or about the same time as
the problem started.

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca
Syberfix Remote Computer Repair

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."

 

[Guest]

Event Type: Error
Event Source: crypt32
Event Category: None
Event ID: 11
Date: 10/09/2006
Time: 13:05:19
User: N/A
Computer: YOUR-6WYZ07CFHL
Description:
Failed extract of third-party root list from auto update cab at:
<http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab>
with error: A required certificate is not within its validity period when
verifying against the current system clock or the timestamp in the signed
file.


For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

 

[Guest]

Ronnie,

This was shown when I done the msinfo32 check

VIA Rhine II Fast Ethernet Adapter
#2 PCI\VEN_1106&DEV_3065&SUBSYS_C01C1462&REV_74\3&13C0B0C5&0&90 This device
is disabled.

 

[Guest]

Ron,

Thanks for that.

Should I re-install my printer, as this is the only recent device I have
added?

Pengi

 

[Guest]

philo,

Thanks for that. The first time I ran the test, it showed 'WMATS + -
failed'. The next time it ran, it showed that it had passed. Does this mean
the problem is solved?

 

[philo]

philo,

Thanks for that. The first time I ran the test, it showed 'WMATS + -
failed'. The next time it ran, it showed that it had passed. Does this
mean
the problem is solved?

let the utility run for a long time and see what happens...
but any failure in the testing usually means the RAM is bad

 

[Ron Martell]

Ron,

Thanks for that.

Should I re-install my printer, as this is the only recent device I have
added?

Yes. And get the lastest Windows XP driver version from the printer
manufacturer's web site.

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca
Syberfix Remote Computer Repair

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."

 

[Guest]

Is it easy to try and reseat RAM sticks. I don't have a clue about computers
and am loathed to go digging around and damaging it beyond repair