Computer name not accessible

G

Guest

I have a PC connected to a router by cable and a laptop with a wireless card.
Both connect to the internet and the PC can access the shared files on the
laptop but not vice versa. I get the following message "xyz computer not
accessible. You may not have permission to use this network resource.
Contact the administrator, etc. Access is denied. Both machines are
running XP Home, the PC has Norton Anti-virus and the laptop macafee. Both
have windows firewall with the file and printer sharing exception ticked. I
have wasted days, run out of ideas and am extremely frustrated. Can anyone
help. Please.
 
C

Chuck

I have a PC connected to a router by cable and a laptop with a wireless card.
Both connect to the internet and the PC can access the shared files on the
laptop but not vice versa. I get the following message "xyz computer not
accessible. You may not have permission to use this network resource.
Contact the administrator, etc. Access is denied. Both machines are
running XP Home, the PC has Norton Anti-virus and the laptop macafee. Both
have windows firewall with the file and printer sharing exception ticked. I
have wasted days, run out of ideas and am extremely frustrated. Can anyone
help. Please.

On XP Home, make sure that the Guest account is enabled, on each computer.
Enable Guest, with Start - Run - "cmd", then type "net user guest /active:yes"
in the command window. Ensure that the password for Guest is blank, with Start
- Run - "control userpasswords2"; select Guest, click Reset Password, click OK
without entering a new password.

What McAfee and Norton products do you have? Is either part of a suite (McAfee
Internet Security / Norton Internet Security)?

The browser (which provides you the ability to "see" one computer from another)
requires anonymous access, so look at registry key
[HKLM\System\CurrentControlSet\Control\Lsa], value restrictanonymous, on each
computer.
<http://www.microsoft.com/windows200...2000/techinfo/reskit/en-us/regentry/46688.asp>
<http://www.jsifaq.com/subf/tip2600/rh2625.htm>
http://support.microsoft.com/?id=246261
http://support.microsoft.com/?id=296403

The above articles refer to Windows 2000. Remember WinXP is NT V5.1, and Win2K
is NT V5.0.

Have you used the Registry Editor before? If not, it's a scary tool, but it's
pretty simple once you get used to it. Here are a couple articles that might
help:
<http://www.microsoft.com/windowsxp/...home/using/productdoc/en/tools_regeditors.asp>
<http://www.annoyances.org/exec/show/registry>

Just remember to backup the key (create a registry patch) for
[HKLM\System\CurrentControlSet\Control\Lsa] before making any changes, if
appropriate.

If no help yet, provide ipconfig information for each computer, and we'll
diagnose the problem.
Start - Run - "cmd" - Type "ipconfig /all >c:\ipconfig.txt" into the command
window. Open Notepad, make sure that Format - Word Wrap is NOT checked!, open
file c:\ipconfig.txt, copy and paste entire contents into your next post.
Identify operating system (by name, version, and SP level) with each ipconfig
listing.

--
Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
My email is AT DOT
actual address pchuck sonic net.
 
G

Guest

My PC is running Norton AntiVirus 2004 and the laptop is running MacAfee
Security Centre V6 90 day trial version supplied by Dell. I have told
McAfee to make an exception for the PC address.
Thank you for your help. I am making a start with your suggestions

Chuck said:
I have a PC connected to a router by cable and a laptop with a wireless card.
Both connect to the internet and the PC can access the shared files on the
laptop but not vice versa. I get the following message "xyz computer not
accessible. You may not have permission to use this network resource.
Contact the administrator, etc. Access is denied. Both machines are
running XP Home, the PC has Norton Anti-virus and the laptop macafee. Both
have windows firewall with the file and printer sharing exception ticked. I
have wasted days, run out of ideas and am extremely frustrated. Can anyone
help. Please.

On XP Home, make sure that the Guest account is enabled, on each computer.
Enable Guest, with Start - Run - "cmd", then type "net user guest /active:yes"
in the command window. Ensure that the password for Guest is blank, with Start
- Run - "control userpasswords2"; select Guest, click Reset Password, click OK
without entering a new password.

What McAfee and Norton products do you have? Is either part of a suite (McAfee
Internet Security / Norton Internet Security)?

The browser (which provides you the ability to "see" one computer from another)
requires anonymous access, so look at registry key
[HKLM\System\CurrentControlSet\Control\Lsa], value restrictanonymous, on each
computer.
<http://www.microsoft.com/windows200...2000/techinfo/reskit/en-us/regentry/46688.asp>
<http://www.jsifaq.com/subf/tip2600/rh2625.htm>
http://support.microsoft.com/?id=246261
http://support.microsoft.com/?id=296403

The above articles refer to Windows 2000. Remember WinXP is NT V5.1, and Win2K
is NT V5.0.

Have you used the Registry Editor before? If not, it's a scary tool, but it's
pretty simple once you get used to it. Here are a couple articles that might
help:
<http://www.microsoft.com/windowsxp/...home/using/productdoc/en/tools_regeditors.asp>
<http://www.annoyances.org/exec/show/registry>

Just remember to backup the key (create a registry patch) for
[HKLM\System\CurrentControlSet\Control\Lsa] before making any changes, if
appropriate.

If no help yet, provide ipconfig information for each computer, and we'll
diagnose the problem.
Start - Run - "cmd" - Type "ipconfig /all >c:\ipconfig.txt" into the command
window. Open Notepad, make sure that Format - Word Wrap is NOT checked!, open
file c:\ipconfig.txt, copy and paste entire contents into your next post.
Identify operating system (by name, version, and SP level) with each ipconfig
listing.

--
Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
My email is AT DOT
actual address pchuck sonic net.
 

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