R
RLund
A few days ago, the Antivirus 2008 pop-up appeared on my friend's new
computer. It stated that he had 41 infections. HIs access to the internet
was blocked, as well.
In order to remove them, he had to pay for the service.
After a bit of research, I discovered that it was a scam and attempted to
remove it from his computer, via standard means (control panel, programs and
features, uninstall). It appeared that some files were removed, but some
were left behind. Those that remained still indicated that he had 41
infections and blocked his access to the internet, by indicating that the
websites posed a threat.
I found this community and the instructions for removing Antivirus 2008,
through http://www.bleepingcomputer.com/malware-removal/antivirus-2008. I
carefully followed the instructions and ran the scan...to no avail. The
program didn't find the Antivirus 2008 or any infections, for that matter.
Unfortunately, the problem remains.
I thought that it might work to restore the computer to a time prior to the
arrival of the Antivirus 2008 pop-up and then follow the removal
instructions. When I restored it to a restore point from May, I could not
get on the internet (the error message indicated that we were not connected
to the internet. After an hour with the Roadrunner support people, we
determined that their signal to the computer was strong and that the modem
was working; but apparently the TCI/IP(?) was damaged by the restore and
needed to be re-installed). Out of desperation, I restored the computer back
to a restore point from yesterday. Now, he can connect to the internet
again, but the Antivirus still states that the websites (any of them) pose a
threat and prevents him from going any further.
Does anyone have any ideas on how I can thoroughly remove this malicious
program and restore his computer's functionality?
Thanks, in advance.
computer. It stated that he had 41 infections. HIs access to the internet
was blocked, as well.
In order to remove them, he had to pay for the service.
After a bit of research, I discovered that it was a scam and attempted to
remove it from his computer, via standard means (control panel, programs and
features, uninstall). It appeared that some files were removed, but some
were left behind. Those that remained still indicated that he had 41
infections and blocked his access to the internet, by indicating that the
websites posed a threat.
I found this community and the instructions for removing Antivirus 2008,
through http://www.bleepingcomputer.com/malware-removal/antivirus-2008. I
carefully followed the instructions and ran the scan...to no avail. The
program didn't find the Antivirus 2008 or any infections, for that matter.
Unfortunately, the problem remains.
I thought that it might work to restore the computer to a time prior to the
arrival of the Antivirus 2008 pop-up and then follow the removal
instructions. When I restored it to a restore point from May, I could not
get on the internet (the error message indicated that we were not connected
to the internet. After an hour with the Roadrunner support people, we
determined that their signal to the computer was strong and that the modem
was working; but apparently the TCI/IP(?) was damaged by the restore and
needed to be re-installed). Out of desperation, I restored the computer back
to a restore point from yesterday. Now, he can connect to the internet
again, but the Antivirus still states that the websites (any of them) pose a
threat and prevents him from going any further.
Does anyone have any ideas on how I can thoroughly remove this malicious
program and restore his computer's functionality?
Thanks, in advance.