H
Harry Boulton
I found this post and couldn't reply, so i've started a new thread.
I had a similar problem and decided to contact CommonName customer
support. They were very helpful and sent me this e-mail response. It
worked!
-------------------------------------------------------------------
Thank you for your email,
Please accept our apologies for the problems you have experienced.
The CommonName software was installed as part of a bundle with
one of CommonName's partners, such as KaZaA, iMesh, Bearshare,
ICQboom,
Grockster.com, or Bikini Desk
When downloading KaZaA, Bearshare and Grockster users are
clearly informed of the CommonName download and are given the
option to opt out of the CommonName installation process.
In the case of Imesh and ICQboom, and Bikini Desk, CommonName is
installed
as a component of the software.
Users are informed about CommonName in the
software licence agreement which is displayed before users
install the software.
When un-installing CommonName the only way to do so correctly is to
use our online uninstaller accessed through
START > PROGRAMS > COMMONNAME > UNINSTALL COMMONNAME
or
START > SETTINGS > CONTROL PANEL > ADD/REMOVE PROGRAMS > COMMONNAME
Using any other method may produce unwanted effects such as you
described.
To remedy this you need to run re-install CommonName and then
uninstall using through 'Add-remove' programs.
We understand that it may seem strange to have to reinstall to
uninstall but please bear with us. Re-installing
replaces files that are essential to the uninstall process.
1)Click on the following link to re-install CommonName
http://www.commonname.com/eng/download/cnbabeie4.exe
2)Once you have done this remove CommonName using 'Add-remove'
programs
5) Click OK to Re-boot.
6) This will have completed the uninstall.
If you have any other queries, please do not hesitate to contact
us again. Please include your Windows and Browser version
(e.g. Win98 and IE 5.5) and all previous correspondence with us.
Customer Support
(e-mail address removed)
www.CommonName.Com
From: Kim ([email protected])
Subject: CommonName
View: Complete Thread (2 articles)
Original Format
Newsgroups: microsoft.public.windows.inetexplorer.ie6.browser
Date: 2002-08-31 08:09:21 PST
I cannot access a secure site at my workplace (using my
password and pin number) using IE version 6! I was told
by my local IT support that it was because of the
file "CommonName." I was told to remove it. I did this,
but still cannot login to my site. I noticed that my
browser is pointing to the website www.commonname.com
every time it tries to access the secure site I'm trying
to get to. This is despite the fact that I've restricted
the commonname site.
I was told that CommonName RESTRICTS the number of URL
characters accepted and that is why I cannot get logged
into my work site.
This is really starting to tick me off. I've had nothing
but trouble with my Windows XP Home Edition!!!!
**I CAN login to my workplace site using Netscape!
Has anyone else encountered a similar problem or does
anyone no what the heck this CommonName thing is?
Please help!
Kim K.
I had a similar problem and decided to contact CommonName customer
support. They were very helpful and sent me this e-mail response. It
worked!
-------------------------------------------------------------------
Thank you for your email,
Please accept our apologies for the problems you have experienced.
The CommonName software was installed as part of a bundle with
one of CommonName's partners, such as KaZaA, iMesh, Bearshare,
ICQboom,
Grockster.com, or Bikini Desk
When downloading KaZaA, Bearshare and Grockster users are
clearly informed of the CommonName download and are given the
option to opt out of the CommonName installation process.
In the case of Imesh and ICQboom, and Bikini Desk, CommonName is
installed
as a component of the software.
Users are informed about CommonName in the
software licence agreement which is displayed before users
install the software.
When un-installing CommonName the only way to do so correctly is to
use our online uninstaller accessed through
START > PROGRAMS > COMMONNAME > UNINSTALL COMMONNAME
or
START > SETTINGS > CONTROL PANEL > ADD/REMOVE PROGRAMS > COMMONNAME
Using any other method may produce unwanted effects such as you
described.
To remedy this you need to run re-install CommonName and then
uninstall using through 'Add-remove' programs.
We understand that it may seem strange to have to reinstall to
uninstall but please bear with us. Re-installing
replaces files that are essential to the uninstall process.
1)Click on the following link to re-install CommonName
http://www.commonname.com/eng/download/cnbabeie4.exe
2)Once you have done this remove CommonName using 'Add-remove'
programs
5) Click OK to Re-boot.
6) This will have completed the uninstall.
If you have any other queries, please do not hesitate to contact
us again. Please include your Windows and Browser version
(e.g. Win98 and IE 5.5) and all previous correspondence with us.
Customer Support
(e-mail address removed)
www.CommonName.Com
From: Kim ([email protected])
Subject: CommonName
View: Complete Thread (2 articles)
Original Format
Newsgroups: microsoft.public.windows.inetexplorer.ie6.browser
Date: 2002-08-31 08:09:21 PST
I cannot access a secure site at my workplace (using my
password and pin number) using IE version 6! I was told
by my local IT support that it was because of the
file "CommonName." I was told to remove it. I did this,
but still cannot login to my site. I noticed that my
browser is pointing to the website www.commonname.com
every time it tries to access the secure site I'm trying
to get to. This is despite the fact that I've restricted
the commonname site.
I was told that CommonName RESTRICTS the number of URL
characters accepted and that is why I cannot get logged
into my work site.
This is really starting to tick me off. I've had nothing
but trouble with my Windows XP Home Edition!!!!
**I CAN login to my workplace site using Netscape!
Has anyone else encountered a similar problem or does
anyone no what the heck this CommonName thing is?
Please help!
Kim K.