COM Surrogate has stopped working

[Mark Rylander]

I get this "COM Surrogate has stopped working" every time I click on a .AVI
file. Any idea what's causing it? I've not installed any codec's. A more
detailed look at the error shows:

Product
COM Surrogate

Problem
Stopped working

Date
01/12/2006 22:26

Status
Not Reported

Problem signature
Problem Event Name: APPCRASH
Application Name: DllHost.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b14e
Fault Module Name: StackHash_1703
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00deb5ed
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 2057
Additional Information 1: 1703
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 1344
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e

Anyone got any idea's as to what's going on / solutions etc?

Thanks,
- Mark

 

[Frank]

I get this "COM Surrogate has stopped working" every time I click on a
.AVI file. Any idea what's causing it? I've not installed any codec's. A
more detailed look at the error shows:

Product
COM Surrogate

Problem
Stopped working

Date
01/12/2006 22:26

Status
Not Reported

Problem signature
Problem Event Name: APPCRASH
Application Name: DllHost.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b14e
Fault Module Name: StackHash_1703
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00deb5ed
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 2057
Additional Information 1: 1703
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 1344
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e

Anyone got any idea's as to what's going on / solutions etc?

Thanks,
- Mark

Do you have Nero installed? It will cause this to happen.
Frank

 

[Jon Abbott]

I get this "COM Surrogate has stopped working" every time I click on a .AVI
file. Any idea what's causing it? I've not installed any codec's. A more
detailed look at the error shows:

Product
COM Surrogate

Problem
Stopped working

Run DirectShow Filter Manager, and set the merit to "00200000" for all codecs
that start "Nero".

It's not a problem with Vista, but with the Nero MSI package. When a minimal
install is done, it part installs the codecs, which causes the errors you're
seeing when the Nero trying to thumbnail video clips.

Ahead need to fix the MSI.

You can get DirectShow filter manager here:
http://www.softella.com/dsfm/index.en.htm

 

[Guest]

I found that if you change your default program to Nero play the file then
change it back to Windows Media Player that the error does not return.

 

[Guest]

What was the original issue? The first post is blank. I saw this yesterday
for the first time while trying to see the properties of a folder in Windows
Explorer.