Clean Install Vista - Still Can't Receive Mail

[Guest]

A few days ago, I posted that, after installing Vista, I can't receive mail.
(I can send OK). I get the message "receiving 1 of 3 messages", but nothing
arrives, and after sixty seconds, it times out with the error:
Account: '(e-mail address removed)', Server: 'pop.tiscali.fr', Protocol: POP3,
Port: 110, Secure(SSL): No, Error Number: 0x800CCC19

I know there aren't any large messages on the server.

Finally, in frustration, I reinstalled Vista (clean install of Windows XP,
then clean install of Vista). Without doing anything else, I set up my mail
account, using exactly the settings which worked under XP/OE, and the problem
remains.

I'm feeling a bit lonely, because looking back through this newsgroup, I
can't see anyone else experiencing this problem. If there's anyone out there
(MVP's?) who could give me any suggestions, I should be most grateful. I'm
feeling a bit disappointed with my new toy.

Thanks

 

[Frankster]

At this point, I would advise going to http://www.mail2web.com and accessing
your mailbox directly via the web. Delete any suspect messages, or messages
where you don't recognize the sender, basically reduce your inbox to the
minimum messages you require, then logoff and try again with Windows Mail.

Often, mail servers and clients can get "hung-up" on a message that they
think is "corrupt" for some reason. This reason can differ from one mail
server and mail client to another. It depends on the exact nature of the
problem. Some mail clients identify some messages where an attachment has
been "removed" by an anti-virus program on the server as "corrupt", and can
cause hangs...

Anyway, it's free to try. Have you done this yet?

-Frank

 

[Guest]

Yes, I've tried that. My mail now consistes of three simple messages - one
Google Alert, one from my ISP and one I sent to myself.

Didn't make any difference, I'm afraid.

Martin

 

[Frankster]

Since you were able to read the three messages you have in your inbox, why
not just print them out for safekeeping (if you need to) then delete them
all! Then try again. If one of those message is "deemed" corrupt by your
mail client (any mail client), it can occur that you won't be able to
download any of 'em.

Failing that, it may be time for you to call your mail provider (ISP?) and
get the lowdown on this. Perhaps they are having an issue? O'course, they'll
probably tell you that they don't support vista... LOL...

-Frank

 

[Guest]

Martin;
You are not alone. I have exactly the same problem. Contacted my ISP and
Microsoft and they have no solution. More than 36 housr spent on this problem.
Efrain

 

[Carmine Castiglia]

A few days ago, I posted that, after installing Vista, I can't receive
mail.
(I can send OK). I get the message "receiving 1 of 3 messages", but
nothing
arrives, and after sixty seconds, it times out with the error:
Account: '(e-mail address removed)', Server: 'pop.tiscali.fr', Protocol: POP3,
Port: 110, Secure(SSL): No, Error Number: 0x800CCC19

I know there aren't any large messages on the server.

Finally, in frustration, I reinstalled Vista (clean install of Windows XP,
then clean install of Vista). Without doing anything else, I set up my
mail
account, using exactly the settings which worked under XP/OE, and the
problem
remains.

I'm feeling a bit lonely, because looking back through this newsgroup, I
can't see anyone else experiencing this problem. If there's anyone out
there
(MVP's?) who could give me any suggestions, I should be most grateful. I'm
feeling a bit disappointed with my new toy.

Thanks

I apologize if this has come up already, but what anti-virus are you using?
Have you reviewed this Microsoft knowledgebase article:
http://support.microsoft.com/kb/813518 ? Bear in mind that many anti-virus
apps are still not fully Vista compatible so if you haven't updated within
the past few weeks to a version which specifically says that it is, you may
have an issue there.

Also, Googling the error number turns up several other possibilities, among
them is http://www.modemhelp.net/oeerrors/oe_error_0x800ccc19.shtml

Carmine Castiglia
http://www.infosystemspro.com
PalmOS apps for engineers and machinists

 

[Guest]

Hi Carmine:
I have Vista Ultimate. All my software is Vista compatible, including
Window Live OneCare for my protection. Every firewall, security detail, etc
have been check to no avail. On my own I auto send large size emails with
only letters, no pictures, and receive them without problems. But a small
page of a newspaper, with colored pictures, etc, I autosend easily but will
not open. It will download a 20% and freeze. As a work around I am
downloading the email directly from my server.

Efrain

 

[Carmine Castiglia]

Hi Carmine:
I have Vista Ultimate. All my software is Vista compatible, including
Window Live OneCare for my protection. Every firewall, security detail,
etc
have been check to no avail. On my own I auto send large size emails with
only letters, no pictures, and receive them without problems. But a small
page of a newspaper, with colored pictures, etc, I autosend easily but
will
not open. It will download a 20% and freeze. As a work around I am
downloading the email directly from my server.

Efrain

Well, I offer my vote against OneCare. It's a new product and Microsoft
doesn't exactly have a sterling reputation when it comes to new stuff. Or
old stuff.

If it were my computer, I would uninstall OneCare (or thoroughly disable it:
http://support.microsoft.com/kb/910654/en-us) just long enough to test what
happens without it.

Carmine

 

[Guest]

Hi Carmine:

Same problem, even with WLOC disabled.
Efraín

 

[Guest]

Thanks for your help, Frank, but it doesn't seem to be a corrupt message. I
deleted the three messages on the server, and then sent myself another
message from my Hotmail account. Same problem as always -- Windows Mail says
"receiving 1 of 1 messages" and then times out after 60 seconds.

I also know that if I plug my notebook, with XP and Outlook Express, into
the same internet connection, the mail downloads without problem. I've also
tried using other mail clients on the Vista set-up, and they all fail to
download.

So it seems to be something in the interaction between Vista and the ISP
server, but unfortunately, I haven't a clue what. Also, with so many
satisfied Vista Mail users out there, I have no idea why my clean
installation throws up this problem.

I have spoken to my ISP (Tiscali; I'm in France). After verifying all my
settings, they suggested I call Microsoft........LOL

Martin

 

[Guest]

Carmine, thanks for the suggestion, but after my clean Vista reinstallation,
I didn't install any AV software before trying the mail. And I left all the
Microsoft Security on default settings.

I also tried looking for the pop3uidl file referred to in the link you
kindly provided, but it seems to be an Outlook Express file which doesn't
exist in Windows Mail.

Finally, as I mentioned in my reply to Frank, I've tried the large/corrupt
message possibility, but that doesn't seem to be the cause, either.

Still baffled.........

Martin

Martin

 

[Frankster]

Mail Account | Properties | Advanced | Server Timeout (my default is 1
minute - yours?). Regardless, you might try increasing this.

The only other thing I can think of is an issue with the TCP/IP setup. Like
having the MTU set wrong or something. My MTU (default - never mucked with)
is 1500 (for Ethernet) see below... I doubt you've done anything to the
default, but think if you might have a program loaded that might have
adjusted it.

http://support.microsoft.com/kb/314496/en-us

Along that same line... can you update the driver for your NIC? Or, can you
try another NIC?. This is starting to sound more and more like a data/TCP/IP
negotiation issue. That would definitely be my next step.

-Frank

 

[Frank Saunders, MS-MVP OE/WM]

Carmine, thanks for the suggestion, but after my clean Vista
reinstallation,
I didn't install any AV software before trying the mail. And I left all
the
Microsoft Security on default settings.

I also tried looking for the pop3uidl file referred to in the link you
kindly provided, but it seems to be an Outlook Express file which doesn't
exist in Windows Mail.

Finally, as I mentioned in my reply to Frank, I've tried the large/corrupt
message possibility, but that doesn't seem to be the cause, either.

Did it ever work in Windows Mail?

If you don't have an anti-virus of anti-spam program, are you sure that you
have the settings that tiscali directs you to have?

0x800CCC19 is a timeout error. Go To Tools | Accounts. Select the account
and click Properties. On the Advanced tab increase the timeout slider to
two minutes.

 

[Guest]

I seem to have solved my problem!! I found this suggestion:

1. Go to the Vista start menu and type cmd
2. The search results will display a program titled cmd
3. Right-click on the link and select "Run as administrator"
4. type "netsh interface tcp set global autotuning=disabled" without
the quotatioin marks
5. Test your POP account and see if you can now download your mail.
6. If nothing changes, reenable the autotuning feature by typing
"netsh interface tcp set global autotuning=normal"

Bless my soul, it worked. My messages downloaded in a flash!!

Now, why it worked is beyond my (very) limited technical knowledge. Could
this be releted to your suggestion about the MTU or the NIC driver? Also, I
hope it's safe to leave autotuning, whatever that is, disabled. Any thoughts
for the enlightenment of the group would be appreciated.

In the meantime, many thanks for all your time and suggestions.

Martin

 

[Frankster]

Yes, it's related to the NIC. I'm glad you got it fixed. I know it was
frustrating. It seems your NIC wasn't doing a very good job auto-negotiating
connection. Still, I would check to see if there are updated drivers. If
there are, and you update, if it doesn't work you might have to do the same
command again.

Anyway, congratulations!

-Frank

 

[Frankster]

Looks like, although "related" to the NIC, it was more about the TCP/IP
parmeters in Vista (and possibly the way they interact with your NIC, I
guess).

If you type the following command line you can see all the possible
parameters this tcp global command will accept... just FYI. I had not looked
at this before either.

netsh interface tcp set global ?

-Frank

 

[Guest]

This was a brilliant solution. I had been having the same problem, tried
this solution and was astounded at the speed at which I now receive emails.
Many, many thanks.

 

[AJ]

I have to thank Martin, myself! I went around in circles with this for the
better-part of a day (on and off), and frustrated the heck out of myself.
This worked like a charm!

Thanks, Martin!
-AJ

 

[Guest]

Somewhere out there is the unnamed hero who actually figured out this fix. I
was just the cutter and paster!

Martin

 

[Steve Cochran]

Well, that's how things happen sometimes. Its still appreciated you posted
this as feedback, as its already helped several with this issue.

cheers,

steve