Charter.net and Windows Mail

[Elaine]

"Account: 'mail.charter.net', Server: 'mail.charter.net', Protocol: POP3,
Port: 110, Secure(SSL): No, Error Number: 0x800CCC19" is a message I am
getting most of the time lately when I try to get my emails on windows mail.
I am having problems if I try to use outlook 2002 and also windows live
mail. I am suspecting that it is a problem with charter since I was recently
at our cabin and using a different internet program and also at a motel. It
does not happen nearly as often when I am not home on my charter internet.
Any ideas? I have also used pop.charter.net and smtp.charter.net and get the
same problems. I can't send or receive and it keeps timing out.

Elaine

 

[Gary VanderMolen]

That error is usually caused by interference from an antivirus
program. Which antivirus are you running?
As a minimum, email scanning in the antivirus should be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://download.live.com/wlmail

 

[Elaine]

I am using BitDefender and I have tried Windows Live Mail. I had recently
uninstalled BitDefender and I was still having time out issues. One thing
just now, it seemed like the emails were hung up after I had replied to a
message using my blackberry. I just now deleted that message from the
webmail and then had windows mail send/receive again. The last 13 messages
were finally downloaded into windows mail. So I am wondering if it is
because I had replied to that message using my blackberry. The internet was
not working at the motel we were at so I had to use that. Is the charter.net
account confused by me using my blackberry?


That error is usually caused by interference from an antivirus
program. Which antivirus are you running?
As a minimum, email scanning in the antivirus should be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://download.live.com/wlmail

 

[Gary VanderMolen]

No, I'm sure the Blackberry thing was just a coincidence.