CD/DVDW drive not working after using Nero clean tool

A

ald6420@optonli

I erased some registry values using Nero's DriverCleanTool and now m
CD/DVD write drive doesn't work anymore. It has power and the driv
opens and closes but my computer is not recognising the drive.
How do I fix this problem without having to reinstall Windows XP?
have 22 episodes of a tv show on my hard drive that I haven't burne
yet and I really don't want to lose them.

I tried removing and reinstalling Nero. I also tried a system restor
and that didn't help.

I also un-installed and re-installed the dvd drive. When I go to devic
manager and goto the drive there is a yellow exclamation point next t
it (it's there before I un-install and it's the same thing after
re-install the drive)

It's a TSSTcorp CD/DVDW TS-H552B (Samsung drive)

Drivers:
CDRAL.DLL, CDRALW2K.SYS

and stopped some Services:
service: CDR4_XP
service: CDRALW2
 
L

lomaca

ald6420@optonli said:
I erased some registry values using Nero's DriverCleanTool and now my
CD/DVD write drive doesn't work anymore. It has power and the drive
opens and closes but my computer is not recognising the drive.
How do I fix this problem without having to reinstall Windows XP? I
have 22 episodes of a tv show on my hard drive that I haven't burned
yet and I really don't want to lose them.

I tried removing and reinstalling Nero. I also tried a system restore
and that didn't help.

I also un-installed and re-installed the dvd drive. When I go to device
manager and goto the drive there is a yellow exclamation point next to
it (it's there before I un-install and it's the same thing after I
re-install the drive)

It's a TSSTcorp CD/DVDW TS-H552B (Samsung drive)

Drivers:
CDRAL.DLL, CDRALW2K.SYS

and stopped some Services:
service: CDR4_XP
service: CDRALW2K
Click to expand...

Hi!
Try to get the latest driver from Samsung.
In the device manager try uninstalling the drive, turn off the comp.
and restart.
If windows picks up the new hardware, when asked point to the latest
driver.
If not, in the device manager do an Update driver and when asked point
to the latest driver.
Unless you really messed up it should work.
There is no way you should reinstall the OS. This should always be the
very very last resort.

I know it is too late for that now, but in the future stop messing
around with the registry, if you dont know what you are doing.
PS. if you have a spare partition you can save your files there or get
an external HD and backup everything, just in case you have to
reinstall. I mean you should have done that anyway as a matter of
course!
Hope it helps!
 
P

paulmd

ald6420@optonli said:
I erased some registry values using Nero's DriverCleanTool and now my
CD/DVD write drive doesn't work anymore. It has power and the drive
opens and closes but my computer is not recognising the drive.
How do I fix this problem without having to reinstall Windows XP? I
have 22 episodes of a tv show on my hard drive that I haven't burned
yet and I really don't want to lose them.

I tried removing and reinstalling Nero. I also tried a system restore
and that didn't help.

I also un-installed and re-installed the dvd drive. When I go to device
manager and goto the drive there is a yellow exclamation point next to
it (it's there before I un-install and it's the same thing after I
re-install the drive)

It's a TSSTcorp CD/DVDW TS-H552B (Samsung drive)

Drivers:
CDRAL.DLL, CDRALW2K.SYS

and stopped some Services:
service: CDR4_XP
service: CDRALW2K
Click to expand...

Undo what you did.

Anyway, look at and remove upper and lower filters.
 
A

ald6420@optonli

I wasn't messing around with the registry. I have Nero 7 and the video
is out of sync with the audio when using NeroVision to edit video. Nero
tech support said that there was some sort of driver conflict. They sent
me Nero clean tool. The tool asked me if I wanted to deactivate the
above drivers and I clicked yes, thinking that it would solve the
problem. Well I guess it didn't solve it.

I already tried the un-install and re-install of the dvd drive (the
yellow exclamation keeps showing up) and I contacted Samsug and they
said that they didn't have the driver.
 
J

Jason Tsang

Goto http://aumha.org/win5/a/xpcd.php#problems
See the second "problem" (read the caveats)
Run the provided registry patch

That should fix your problem (basically, a filter driver is missing or
non-operational, the registry patch will delete the filter drivers
references for your cdrom(s))


Basically, the reg file from above carries out the steps displayed at this
website


CD-ROM Drive or DVD-ROM Drive Missing After You Install Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;320553

CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32, Code 19,
or Code 39 After You Remove Easy CD Creator in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;314060


(It'll fix code 41 errors too as per the contents of the last kb article)




--
Jason Tsang - Microsoft MVP

More information by me
http://jtsang.mvps.org
http://www.classicsunveiled.com

Find out about the MS MVP Program -
http://mvp.support.microsoft.com/default.aspx
 
L

lomaca

ald6420@optonli said:
I wasn't messing around with the registry. I have Nero 7 and the video
is out of sync with the audio when using NeroVision to edit video. Nero
tech support said that there was some sort of driver conflict. They sent
me Nero clean tool. The tool asked me if I wanted to deactivate the
above drivers and I clicked yes, thinking that it would solve the
problem. Well I guess it didn't solve it.

I already tried the un-install and re-install of the dvd drive (the
yellow exclamation keeps showing up) and I contacted Samsug and they
said that they didn't have the driver.
Click to expand...
Fair enough!
When I had the sync problem with the audio and video, it was solved by
adding more memory. I am not sure if that is your problem or not,
generally you would need at least 521Mb but preferably 1 Gig of
memory.
Cheers
 
A

ald6420@optonli

lomaca said:
Fair enough!
When I had the sync problem with the audio and video, it was solved by
adding more memory. I am not sure if that is your problem or not,
generally you would need at least 521Mb but preferably 1 Gig of
memory.
Cheers
Click to expand...

I have 1.24 GB of ram
 
A

ald6420@optonli

It worked, it actually worked using the link below.
Plus, NeroVision has never worked better editing video.
The newest program version of Nero 7 Ultra Edition (NeroVision) wa
making my Video and Audio way, way out of sync. So I deleted Nero an
installed it again with the installation disk that I bought. Now th
video is in sync with the audio. I will never update Nero again.

Thank you very much for your help.

CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32, Cod
19,
or Code 39 After You Remove Easy CD Creator in Windows XP
http://support.microsoft.com/defaul...kb;en-us;31406
 
A

ald6420@optonli

I do have 1 question though...

I deleted the UpperFilters and LowerFilters.

There is also:

UpperFilters_1
LowerFilters.Bak

Do I just leave them or delete them too. Everything is working now.
 
L

lomaca

ald6420@optonli said:
I do have 1 question though...

I deleted the UpperFilters and LowerFilters.

There is also:

UpperFilters_1
LowerFilters.Bak

Do I just leave them or delete them too. Everything is working now.
Click to expand...

They are just back up copies. won't do any harm.
 

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