Can't upgrade to Win2K from Win98?

[Mitch]

I'm trying to upgrade my system to windows 2000 (currently
using Win 98), but during the upgrade process I receive a
Winnt32 error message...

"Winnt32 caused an invalid page fault in module
kernel32.dll at 01bf:bff8836d"

I've turned off all anti virus programs (McAffe) and all
unneeded programs and tried the upgrade again and still
the same error?

I start up windows 98, pop-in the 2000 upgrade cd and
select to upgrade. It runs through a few promts and
product key page and I select to use NTFS file system and
it starts checking system files and about 90% through
the "Generating Upgrade Report" process the error screen
comes up? Any ideas what's going on. I don't want to have
to do a clean install. I'd like to keep my programs.

 

[Mark Wilson]

Usually this error is caused by certain software packages installing DLLs
that crash the upgrade process. Check for software listed in KB article:
252725 Upgrading to Windows 2000 Causes Invalid Page Fault in Kernel32.dll
with (http://support.microsoft.com/?id=252725) and follow the instructions
for resolving the conflicts.

Some other software packages known to cause this problem are:

Marketmax Space Productivity Manager
Logician
Storm Technology EasyPhoto Imagewave

Simply uninstall these packages and the upgrade should progress normally.


--------------------
|
| I'm trying to upgrade my system to windows 2000 (currently
| using Win 98), but during the upgrade process I receive a
| Winnt32 error message...
|
| "Winnt32 caused an invalid page fault in module
| kernel32.dll at 01bf:bff8836d"
|
| I've turned off all anti virus programs (McAffe) and all
| unneeded programs and tried the upgrade again and still
| the same error?
|
| I start up windows 98, pop-in the 2000 upgrade cd and
| select to upgrade. It runs through a few promts and
| product key page and I select to use NTFS file system and
| it starts checking system files and about 90% through
| the "Generating Upgrade Report" process the error screen
| comes up? Any ideas what's going on. I don't want to have
| to do a clean install. I'd like to keep my programs.
|

Mark Wilson [MS]
"This posting is provided "AS IS" with no warranties, and confers no
rights."