Cant update or install Norton AV after clean install

[Rick \Nutcase\ Rogers]

Hi mel,

As soon as you reconnected the unprotected pc to the internet, you were
reinfected with the blaster worm. Formatting is not the answer here,
protection is. Information:

http://www.kellys-korner-xp.com/xp_qr.htm#rpc
http://vil.nai.com/vil/content/v_100499.htm
http://www.symantec.com/avcenter/venc/data/w32.blaster.worm.html
http://www.bigblackglasses.com/Article.aspx?Article=342

You need the patch described here to protect against it:

MS03-039: A Buffer Overrun in RPCSS Could Allow an Attacker to Run Malicious
Programs
http://support.microsoft.com/?kbid=824146

Problem is, you needed to install the patch BEFORE you got infected to avoid
it.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone

 

[mel]

I have reformatted and done a clean install of Windows XP
Professional and I still cannot run windows update (RPC
error - system shuts down as soon as I start to download
updates) or install norton antivirus (program does not
install properly - error 12 and does not run at all).
Doesn't seem to matter whether Windows has been activated
or not (i've tried reformatting and installing a couple of
times now, some installs activiated, others not).
Any help greatly appreciated.
P.S. scandisk shows no harddrive problems.
System had run with previous install of XP until infected
with Blaster worm (reason for reformat in the first
place). No files/program other than XP have been
installed.
Any help greatly appreciated!!