Can't shutdown messenger

G

Guest

Whatever I do: I can't shutdown messenger. It always tells me that there are
still processes which need messenger (like outlook and so on). But I closed
every of these programs. In the end I always have to shutdown the program
through the task manager. I shutdown two tasks: msmsgs.exe and ms-something.
Afther that messenger is down. But, with me old PC also under Windows XP (SP2
installed), I've never encountered such problems. Can anybody tell me, how to
shutdown this program?
 
J

Jonathan Kay [MVP]

Greetings,

Do you have Norton Antivirus installed? Recent versions of Norton Antivirus added a new
"instant messaging scanning" feature, which can conflict with Messenger and cause this
behavior. To stop it, open Norton Antivirus (Right-click on the Norton Antivirus icon in the
System Tray/Notification Area (by the clock), choose 'Open Norton Antivirus'), click Options,
then Instant Messenger then uncheck MSN Instant Messenger and click OK.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.
 

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