Can't send out email using ukgateway.net account

[Gazza]

Can anybody help me. I am getting this message when trying to send out email

An unknown error has occurred. Subject 'RE: Thomas Halvorsen', Account:
'pop.gateway.net', Server: 'smtp.ukgateway.net', Protocol: SMTP, Server
Response: '554 Sorry, your non-local IP address (92.0.212.70) is not allowed
to send email via me.', Port: 25, Secure(SSL): No, Server Error: 554, Error
Number: 0x800CCC6F

What do I have to do to rectify this problem?

Your help would be very much appreciated - thanks in anticipation

Gazza

 

[Hal Hostetler [MVP P/I]]

The message is telling you that you're not directly connected to the same
network as the email server you're trying to use. Almost all ISPs require
you to be connected to their network before they'll let you use their email
sending server, or to use a special port or authentication method when not
directly connected. Either connect directly to Gateway, or contact them to
see if they have special settings to use when not directly connected.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[Gary VanderMolen]

For the 'why', see http://www.postcastserver.com/help/Port_25_Blocking.aspx

In addition to the suggestions Hal gave you, there are three other
workarounds:
1. Use webmail for sending.
2. Ask your mobile connection provider if they have an SMTP server
you can use while away from home.
3. Get a free Gmail account, configure it for POP access, and
use it for your sending chores. Gmail uses port 465 for SMTP,
which is not blocked.

 

[Gazza]

Hi, Hal

Sorry about the delay in replying. I have been off line.

I still don't quite understand the problem that I am now having. My server
settings haven't changed and I have previously been able to send email via
UKgateway.net using the Server Port No 25. It is only recently that I cannot
now send out email for some reason although I can still receive email sent to
my UKgateway.net address via Server Port No 110.

I am now connected to AOL as my ISP (and have been for 6 months now) and I
can receive email on windows mail sent to my AOL address but I cannot send
out email via AOL unless I change the default setting. My problem is that I
still want to send email using my old ukgateway.net address (via the AOL
broadband connection) as a lot of my contacts still have this address. I
can't understand why I cannot no longer to do this. Please could you explain
what might have happened to now prevent me from sending email via
UKgateway.net when this was not a problem before. Has AOL put a block on
this somehow?

Do you know how I can now contact Gateway as they no longer have a presence
in the UK? Do you have an email contact address for them? do you think that
I would be best advised to contact AOL as my ISP to see if they can rectify
the problem?

Regards and thanks again for you help.

Gazza



Gazza

 

[Gary VanderMolen]

See http://www.postcastserver.com/help/Port_25_Blocking.aspx

 

[Hal Hostetler [MVP P/I]]

OK, set your default settings for the ukgateway.net account so they'll work
with AOL's SMTP server, but keep the "Reply To" address for this account set
to ukgateway. The way this should work is that the sending server will see
you're connected to AOL and you have an AOL email address, so email should
send. The AOL sending server will pass along the "Reply To" address to your
recipient who, if he decides to reply to you, will get your ukgateway.net
address placed in the "To:" field; his reply should go to ukgateway.net
email account. In a sense, you're "Spoofing" your own email account.
Spammers use this feature to hide their tracks; they send from one server,
but have replies sent to someone else somewhere else; most email servers
just look at the "Reply To" field and don't bother seeing if it matches the
IP address range the sender used to place the mail on the Internet.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com