can't send mail to self (cc, bcc or to field)

[Guest]

Hi. I've posted this question as a response to a prior e-mail but thought
I'd also put it out here so it's fresh.


A friend using Outlook can no longer send message to herself, whether it's a
cc, bcc, or in the to field. Her server is GoDaddy, a POP3 mail server.
GoDaddy reports that it is receiving the message, and in Outlook it shows up
for an instant and then disappears. Not into the trash or any junk folders -
just into thin air.



Started a couple of weeks ago. First thought was that there was a product
update that was downloaded. But thought I'd ask here.

She does not have any other mail accounts in Outlook, so haven't tested
whether the problem exists in another account.

Any thoughts?

 

[Milly Staples [MVP - Outlook]]

Outlook version? Checked rules?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Ray asked:

| Hi. I've posted this question as a response to a prior e-mail but
| thought I'd also put it out here so it's fresh.
|
|
| A friend using Outlook can no longer send message to herself, whether
| it's a cc, bcc, or in the to field. Her server is GoDaddy, a POP3
| mail server. GoDaddy reports that it is receiving the message, and in
| Outlook it shows up for an instant and then disappears. Not into the
| trash or any junk folders - just into thin air.
|
|
|
| Started a couple of weeks ago. First thought was that there was a
| product update that was downloaded. But thought I'd ask here.
|
| She does not have any other mail accounts in Outlook, so haven't
| tested whether the problem exists in another account.
|
| Any thoughts?

 

[Vanguard]

in message

A friend using Outlook can no longer send message to herself, whether
it's a
cc, bcc, or in the to field. Her server is GoDaddy, a POP3 mail
server.
GoDaddy reports that it is receiving the message, and in Outlook it
shows up
for an instant and then disappears. Not into the trash or any junk
folders -
just into thin air.

Check the view used for that folder. Disable all rules. Check if she
added herself to the Blocked Senders list.

 

[Guest]

Check for view filters, rules, etc. Why is the user copying or emailing
herself? It doesn't make sense, the exact same email would be in her Sent
Items folder.

 

[Guest]

Outlook 2003. She said she went over the rules but I did not do that with
her. I only use Outlook Express so am not familiar with all the pull-down
menus and preferences. I'm getting together with her this weekend and we'll
see if I find anything in her views or rules that are causing the problem.
Thanks for your help.

 

[Guest]

Kathleen,

She clears her inbox as messages come in so that the messages which remain
become an action-item reminder list. The sent messages folder is archival
in nature, but with far too many non-essential messages to use that as an
action-item reminder. It would also require toggling between the two
folders.

What I've told her to do in the meantime is copy those messages from her
sent message folder o her inbox folder right after she sends them. Kludge,
but it works.

 

[Vanguard]

in message

She clears her inbox as messages come in so that the messages which
remain
become an action-item reminder list. The sent messages folder is
archival
in nature, but with far too many non-essential messages to use that as
an
action-item reminder. It would also require toggling between the two
folders.

What I've told her to do in the meantime is copy those messages from
her
sent message folder o her inbox folder right after she sends them.
Kludge,
but it works.

The Inbox folder should NOT be used for permanent storage. Have her use
rules to move the critical messages to a folder that she creates. It
can even be a subfolder under the Inbox folder. That way, she only
needs to review the mails that she thinks are critical without having to
wade through newly received messages that aren't critical. Having to
move the critical items to their own folder is no more work than she
does now to manually clear out her Inbox, plus rules that can trigger on
the critical e-mails would make it automatic for her.

 

[Guest]

That's a matter of choice and not really relevant to the problem at hand, as
far as I can tell. I've suggested this approach for management, and your
suggestion is how I work. But she prefers to eliminate items as they come
in. She says that for her it is the best way to minimize e-mail overload.
In any case, what we are talking about now are different ways to manage
information. Neither her approach nor yours/mine solves this problem (she
can't move it to a critical folder if it never arrives). Next time we get
together I'll go over her views and rules and see if anything there is
tripping her up.

Thanks.