cant send emails

G

Guest

hi there need some help every time i try to send email using windows mail i
get an error,i can recieve email but not send them i have try everything i
rung my internet provider check all my details and setting they are correct i
have uninstall windows mail and reninstall i am using windows one care i
even uninstall that and reinstalled it but still nothing my os is windows
vista ultimate this is the error code i get


An unknown error has occurred. Subject 'hi', Account: 'pop.ntlworld.com',
Server: 'smtp.ntlworld.com', Protocol: SMTP, Server Response: '421
aamtaout04-winn.ispmail.ntl.com connection refused from [90.193.223.42]',
Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67
 
G

Gary VanderMolen

The ntworld.com SMTP server is saying that they're not going to
allow you access from a connection outside of their network.
At the time of that error, you were connecting from IP 90.193.223.42,
which belongs to Sky.com, a different ISP.

There are three possible workarounds:
1. Ask NTL if they offer SMTP on a port other than '25'.
2. If you use Sky.com frequently, set up an account in your
email client that uses Sky.com's SMTP server.
3. Use a third party SMTP server such as Gmail, which works
on ports other than '25'.

Gary VanderMolen


Mac said:
This might help - http://support.microsoft.com/kb/813514

sharon derby said:
hi there need some help every time i try to send email using windows mail i
get an error,i can recieve email but not send them i have try everything i
rung my internet provider check all my details and setting they are correct i
have uninstall windows mail and reninstall i am using windows one care i
even uninstall that and reinstalled it but still nothing my os is windows
vista ultimate this is the error code i get


An unknown error has occurred. Subject 'hi', Account: 'pop.ntlworld.com',
Server: 'smtp.ntlworld.com', Protocol: SMTP, Server Response: '421
aamtaout04-winn.ispmail.ntl.com connection refused from [90.193.223.42]',
Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67
Click to expand...
Click to expand...
 
M

Mac

Personally I have all my different email accounts forward on to my hotmail
account which I can then access and use online via Live Hotmail
(http://get.live.com/mail/overview) which is synchronized with Windows Live
Mail on my desktop (http://get.live.com/betas/maildesktop_betas).

Mac said:
Also can you sign in here? http://www.virginmedia.com/account/sign-in.php

I'm not sure if you can access & use your email online with this ISP but
it would be worth finding out while you fix the desktop mail

sharon derby said:
hi there need some help every time i try to send email using windows mail
i
get an error,i can recieve email but not send them i have try everything
i
rung my internet provider check all my details and setting they are
correct i
have uninstall windows mail and reninstall i am using windows one care i
even uninstall that and reinstalled it but still nothing my os is windows
vista ultimate this is the error code i get


An unknown error has occurred. Subject 'hi', Account: 'pop.ntlworld.com',
Server: 'smtp.ntlworld.com', Protocol: SMTP, Server Response: '421
aamtaout04-winn.ispmail.ntl.com connection refused from [90.193.223.42]',
Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67
Click to expand...
Click to expand...
 
D

Dick Wagner

Sharon,

I and several other people have had the same problem. It has to do with
compacting your e-mail. Go to

www.oehelp.com/wmutil

and download Steve Cochran's utility (its free). After unzipping the file,
compact your e-mail and the problem will go away. It did for me and
hopefully will for you.

Also, compact your e-mail in the future every time the dialog box appears
asking if you want to compact your e-mail.

Good luck.

Dick in sunny AZ
 
G

Gary VanderMolen

Dick, the OP's issue has nothing to do with compacting email.
Unless you have expertise in a given area, please refrain from
suggesting non-appropriate remedies.

Gary VanderMolen


Dick Wagner said:
Sharon,

I and several other people have had the same problem. It has to do with compacting your e-mail. Go to

www.oehelp.com/wmutil

and download Steve Cochran's utility (its free). After unzipping the file, compact your e-mail and the problem will go away.
It did for me and hopefully will for you.

Also, compact your e-mail in the future every time the dialog box appears asking if you want to compact your e-mail.

Good luck.

Dick in sunny AZ

sharon derby said:
hi there need some help every time i try to send email using windows mail i
get an error,i can recieve email but not send them i have try everything i
rung my internet provider check all my details and setting they are correct i
have uninstall windows mail and reninstall i am using windows one care i
even uninstall that and reinstalled it but still nothing my os is windows
vista ultimate this is the error code i get


An unknown error has occurred. Subject 'hi', Account: 'pop.ntlworld.com',
Server: 'smtp.ntlworld.com', Protocol: SMTP, Server Response: '421
aamtaout04-winn.ispmail.ntl.com connection refused from [90.193.223.42]',
Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67
Click to expand...
Click to expand...
 
G

Guest

thanks very much i will ring them and ask

Gary VanderMolen said:
The ntworld.com SMTP server is saying that they're not going to
allow you access from a connection outside of their network.
At the time of that error, you were connecting from IP 90.193.223.42,
which belongs to Sky.com, a different ISP.

There are three possible workarounds:
1. Ask NTL if they offer SMTP on a port other than '25'.
2. If you use Sky.com frequently, set up an account in your
email client that uses Sky.com's SMTP server.
3. Use a third party SMTP server such as Gmail, which works
on ports other than '25'.

Gary VanderMolen


Mac said:
This might help - http://support.microsoft.com/kb/813514

sharon derby said:
hi there need some help every time i try to send email using windows mail i
get an error,i can recieve email but not send them i have try everything i
rung my internet provider check all my details and setting they are correct i
have uninstall windows mail and reninstall i am using windows one care i
even uninstall that and reinstalled it but still nothing my os is windows
vista ultimate this is the error code i get


An unknown error has occurred. Subject 'hi', Account: 'pop.ntlworld.com',
Server: 'smtp.ntlworld.com', Protocol: SMTP, Server Response: '421
aamtaout04-winn.ispmail.ntl.com connection refused from [90.193.223.42]',
Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67
Click to expand...
Click to expand...
Click to expand...
 

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