Can't save MSKB articles as complete web page

A

Andrew Aronoff

I'm running IE 6.0 SP1 under W2K SP4 with Power User and Admin
accounts.

I'm unable to save *certain* web pages to disk via File, Save As...,
Web Page, complete (*.htm;*.html). When I try, the saving process gets
partly through and then fails with the error message: "This Web page
could not be saved." There are no files saved to the hard disk.

I'm unable to save any MSKB article that way. However, I can succeed
with many other web pages, including publicity-laden pages such as
newspaper home pages. I am able to save an MSKB article via Save
As..., Web Page, HTML only. If I use Firefox, I can save the MSKB
article as a complete web page without a problem.

There is plenty of space on the drive. The drive has no pemission
restrictions.

I'm not filtering any cookies -- I accept the multiple cookies that
are presented by the MS support site. There's nothing about this in
Event Viewer. There are no hardware problems. All of my programs are
running normally. AFAICT, IE 6.0 is also running normally except for
this gremlin.

I recently upgraded from IE 5.5 SP2 to IE 6.0 SP1. I was able to save
MSKB articles as complete web pages under IE 5.5. I don't remember if
the problem started immediately after upgrading to IE 6.0.

I'm convinced the cause is simple. I've looked through all my IE
settings (which I've customized), but I can't spot the source of the
problem. I looked for Policy settings at
HKCU/HKLM\Software\Policies\Microsoft\Internet Explorer
but there are no IE keys at either Policy location. I am not connected
to a domain -- this is a stand-alone PC. I've Googled this problem and
have found nothing relevant.

Any suggestions about how to recover the ability to save MSKB articles
as a complete web page would be appreciated.

regards, Andy
--
**********

Please send e-mail to: usenet (dot) post (at) aaronoff (dot) com

To identify everything that starts up with Windows, download
"Silent Runners.vbs" at www.silentrunners.org

**********
 
A

Andrew Aronoff

I'm convinced the cause is simple.

Simple to somebody, but not to me.

I'll refer to the "Save As..., Web Page, complete" operation as
"SAWPC".

The following HTML will not SAWPC:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">

<!-- saved from
url=(0053)http://support.microsoft.com/default.aspx?kbid=000000 -->

<HTML>

<HEAD>
<LINK rel="stylesheet" type="text/css" href="abc.css">
</HEAD>

<BODY>
</BODY>

</HTML>

Note that the entire HTML comment *must* appear on a single line for
the save to fail.

The file "abc.css" need not exist or may be empty. Note that this file
is local.

If the URL is changed to anything other than support.microsoft.com,
the SAWPC will succeed. If the "(0053)" is changed to "(0000)", IE
will lock up while trying to "download a file". If the "(0053)" is
deleted, the SAWPC will succeed.

If the HTML comment line contains a line break, the SAWPC will
succeed. If the line break is then removed, restoring the original
text, the SAWPC will continue to succeed. If IE is exited and
restarted, SAWPC will fail again if the line break is not present.

If either the HTML comment line or the LINK line is deleted from the
file, SAWPC will succeed.

I used Sysinternals' FileMon and found that the error occurs
immediately following calls to "shdoclc.dll". I redownloaded IE 6.0
SP1, found shdoclc.dll in the file IEW2K_3.CAB, and determined that
the file on my system (in system32 and system32\DLLCACHE) had the same
MD5 hash as the file I'd just downloaded:
FD95707B90E2798A38DDFC4C59529C61

I also tried running the IE repair facility via Control Panel,
Add/Remove Programs, Microsoft Internet Explorer 6 SP1, but the only
effect seemed to have been to change the error message from:

This Web page could not be saved.

to:

The Web page could not be saved to the selected location.

The latter message has many more web/newsgroup hits, such as:
http://tinyurl.com/57dp5
http://tinyurl.com/5mx6m
http://tinyurl.com/6atbv

I also found many references to MSKB 235589:
http://tinyurl.com/6nlkh
.... but this does not address the problem I have. Excel 2000 is not
involved.

My hypothesis is that this is a weird bug in shdoclc.dll.

regards, Andy
--
**********

Please send e-mail to: usenet (dot) post (at) aaronoff (dot) com

To identify everything that starts up with Windows, download
"Silent Runners.vbs" at www.silentrunners.org

**********
 
A

Andrew Aronoff

Have you tried MixBrowser?

As I reported in my initial post, Firefox has no problem saving as a
complete web page.

regards, Andy
--
**********

Please send e-mail to: usenet (dot) post (at) aaronoff (dot) com

To identify everything that starts up with Windows, download
"Silent Runners.vbs" at www.silentrunners.org

**********
 
R

Robert Aldwinckle

Andrew Aronoff said:
I'm running IE 6.0 SP1 under W2K SP4 with Power User and Admin
accounts. ....
Any suggestions about how to recover the ability to save MSKB articles
as a complete web page would be appreciated.
Click to expand...
....

When I had that problem I could use OE to save the full content.
E.g. use File, Send, Page by E-mail then in OE (assuming Rich Text (HTML)
is its default for composing E-mail) do a File, Save As... and use .mht
as a file extension instead of .eml


HTH

Robert Aldwinckle
---
 
I

internalsu

Sorry. I didn't notice that. MixBrowser uses ie render engine. I always
use it to build my own knowledge base.
 
A

Andrew Aronoff

Hi, Robert.

Thanks for the suggestion.
When I had that problem I could use OE to save the full content.
E.g. use File, Send, Page by E-mail then in OE (assuming Rich Text (HTML)
is its default for composing E-mail) do a File, Save As... and use .mht
as a file extension instead of .eml
Click to expand...

Sending to OE is not necessary. I can already save as a "Web Page,
HTML only", as a "Web Archive, single file", and as a "Text File"
right from IE.

I can't, though, save as a "Web Page, complete".

regards, Andy
--
**********

Please send e-mail to: usenet (dot) post (at) aaronoff (dot) com

To identify everything that starts up with Windows, download
"Silent Runners.vbs" at www.silentrunners.org

**********
 

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