Can't replace DBCS with SBCS font - error

[Debi Ubernosky]

Been working to track down a problem with symbols not displaying properly in
an engineer's Word document, from one computer to another.

This paper was emailed to my boss from one of his former grad students. The
original version received on his old computer displays the characters
properly.

Then we got him a new computer, and SOME of the symbols are no longer
displaying properly.

Have check to see that all fonts are the same on both computers. (They are)
Have checked Regional and Language Settings. (Same)

Have checked Tools / Options / Compatability / Font Substitutions - trying
to change the substition for the symbol font "SymbolMT" gives the error
"Can't replace DBCS with SBCS font"

I have Googled this phrase and find several discussions about it, but no
solution.

Any help is appreciated.

Thanks so much,

Debi

 

[Bob Buckland ?:-\)]

Hi Debi,

SymbolMT is not an Office provided font, but is used in some software packages used for equations and notation. Were there such
programs available on the old computer not on the new one?

What version of Windows and Word are on the old and new computers and what is the default Printer choice in both computers in Word?

Do you know what version of Word was used to create the original document?

Are you seeing 'regular' characters' or empty box characters?

What languages are enabled in Word through the
Start=>Programs=>Microsoft Office=>Microsoft Office Tools=>Language Settings

on each computer? Do any of them say '(limited support)'? If so, check to see that the additional language support for those
languages has been installed in Windows.

What language is applied to the text in the document?

==============
Been working to track down a problem with symbols not displaying properly in
an engineer's Word document, from one computer to another.

This paper was emailed to my boss from one of his former grad students. The
original version received on his old computer displays the characters
properly.

Then we got him a new computer, and SOME of the symbols are no longer
displaying properly.

Have check to see that all fonts are the same on both computers. (They are)
Have checked Regional and Language Settings. (Same)

Have checked Tools / Options / Compatability / Font Substitutions - trying
to change the substition for the symbol font "SymbolMT" gives the error
"Can't replace DBCS with SBCS font"

I have Googled this phrase and find several discussions about it, but no
solution.

Any help is appreciated.

Thanks so much,

Debi >>
--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*