Can't reach ATT View Bill site

[Anonymous Coward]

For several months I have been unable to use ATT's online bill viewing page.
(Page not found/DNS error). I do not have trouble with any other secure
sites. I am running IE6 SP1 under W2K SP4, and I have SSL 2, SSL 3 and TLS
1 enabled. ATT's tech support has been less than helpful.

Anyone else having this problem? Even better, has anyone had this problem
and solved it?

 

[PA Bear]

Troubleshoot Secure Sites - http://support.microsoft.com/?kbid=813444
--
HTH...Please post back to this thread

~Robear Dyer (aka PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

Protect Your PC
http://www.microsoft.com/security/protect/default.asp

 

[Anonymous Coward]

Thanks for the pointer. The page that you referred me to applies to XP, but
I am running W2K. I searched on "Windows 2000 cannot connect to secure
site" but did not come up with as succinct a summary. I am pretty sure that
most of the the stuff mentioned on the page is in order. As I mentioned, I
can connect with other secure sites with no problem, including my bank and
numerous e-commerce sites. So it seems unlikely that there is anything
wrong with my basic settings.

In the meantime, I am sufficiently irritated with ATT's lack of
responsiveness that I am probably going to switch carriers. Still, I am
curious as to just what the problem is.

 

[PA Bear]

Just about all of Q813444 will apply to all OSS, Coward. Also see
http://www.mvps.org/inetexplorer/answers2.htm#secure_sites and
http://www.mvps.org/inetexplorer/answers.htm#dns.

As you're not having problems with any other pages, secure or not, it's not
likely that hijackware is involved...but you can't rule it out entirely
until you've checked your system for "hijackware":

Dealing with Hijackware
http://mvps.org/winhelp2002/unwanted.htm
http://www.mvps.org/inetexplorer/Darnit.htm#tshoot
http://aumha.org/a/parasite.htm

You *must* seek updates for Ad-Aware, Spybot, etc., before each and every
use, even "right out of the box". But even then, they can't catch
everything. HijackThis (http://www.merijn.org/files/hijackthis.zip) is the
preferred tool to use these days. It will help to both identify and remove
any hijackware/spyware. **Post your files to http://forums.spywareinfo.com/
for expert analysis, not here.**

Also update your virus definitions and then run a full system scan. From
now on, do both daily.
--
HTH...Please post back to this thread

~Robear Dyer (aka PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

Protect Your PC
http://www.microsoft.com/security/protect/default.asp