Can't place cursor or tab into "password" fields

[callimico66]

I'm trying to help my mother-in-law configure her new HP computer with
Vista. Unfortunately, I'm 3,000 miles away, am using XP myself, and
have to do this by phone.

She keeps having this problem of not being able to click into, or tab
into a Password field. A re-boot this morning fixed the first problem
(not being able to enter the isp password to connect to the internet).
But when she tried to sign-in to her Yahoo account, she couldn't enter
anything. She could click and enter her username, but couldn't get to
the password field.

Is there something about Vista that could be preventing this action?
How can I help her fix it?

Thanks!

C

 

[NotMe]

My first suspicion in a case like that would be malware/spyware.
I would have her run a scan asap.

 

[Tim]

I don't have an answer to your question...however, I do long-distance tech
support for relatives too. I use "LogMeIn" remote access/control
(www.logmein.com). It's free (with limited functionality...but more than
enough for my purposes) and has cut way down on troubleshooting time. In
your case, it may help solve your problem because I have found that a remote
person's verbal description of the problem does not always match with
reality.

Tim