Can't ping a Windows XP machine

[jones.ian]

I have a Windows XP (SP2) machine, two other Windows XP machines and a
Linux box. The first XP box can ping, and connect to all the shares, on
the network. None of the other machines can ping the first XP box, and
although they can see the XP machine, they can't browse it or connect to
the shares. The other machines can ping, browse and access shares
amongst themselves quite happily, but since the printer is attached to
the first machine, this doesn't help.

I have tried most of the obvious things - I have Norton Internet
Security running on the 1st XP box, but I removed it and disabled the XP
firewall, no joy. I removed all the services except TCP/IP from the
network card, no difference. I have run Windows XP network diagnostics,
it says it's fine. I have upgraded the network card driver - a Realtek
RTL8139, no improvement. However, I don't think it's a network card
issue since I plugged in a wireless network card after disabling the
Realtek and exactly the same thing happened.

I believe the incoming ping requests are making it through to the
Realtek network interface because if I look at the status while pinging,
the number of incoming packets goes up by one with each ping, but there
is nothing going out.

I'm out of ideas.

Regards,
Ian.

 

[Robert L [MS-MVP]]

Try a simple test. Can you net view the first XP self? For example, net view \\xpip. post back with the result.

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
I have a Windows XP (SP2) machine, two other Windows XP machines and a
Linux box. The first XP box can ping, and connect to all the shares, on
the network. None of the other machines can ping the first XP box, and
although they can see the XP machine, they can't browse it or connect to
the shares. The other machines can ping, browse and access shares
amongst themselves quite happily, but since the printer is attached to
the first machine, this doesn't help.

I have tried most of the obvious things - I have Norton Internet
Security running on the 1st XP box, but I removed it and disabled the XP
firewall, no joy. I removed all the services except TCP/IP from the
network card, no difference. I have run Windows XP network diagnostics,
it says it's fine. I have upgraded the network card driver - a Realtek
RTL8139, no improvement. However, I don't think it's a network card
issue since I plugged in a wireless network card after disabling the
Realtek and exactly the same thing happened.

I believe the incoming ping requests are making it through to the
Realtek network interface because if I look at the status while pinging,
the number of incoming packets goes up by one with each ping, but there
is nothing going out.

I'm out of ideas.

Regards,
Ian.

 

[jones.ian]

Yep, on the first XP box (IANT)

Shared resources at \\iant


Share name Type Used as Comment

-------------------------------------------------------------------------------
hpdeskjet Print hp deskjet 5550 series
Printer Print Powered by HP Instant Share.
The command completed successfully.

But nothing on the other machines (error 53, network path not found).

Regards,
Ian.

 

[AJR]

Do the following : ping localhost or ping 127.0.0.1 - response indicates
function TCP/IP stack.
No response indicates either TCP/IP problem or firewall setting prohibiting
echo requests.

 

[jones.ian]

That's fine:



Pinging IANT [127.0.0.1] with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Ian.

 

[Chuck]

I have a Windows XP (SP2) machine, two other Windows XP machines and a
Linux box. The first XP box can ping, and connect to all the shares, on
the network. None of the other machines can ping the first XP box, and
although they can see the XP machine, they can't browse it or connect to
the shares. The other machines can ping, browse and access shares
amongst themselves quite happily, but since the printer is attached to
the first machine, this doesn't help.

I have tried most of the obvious things - I have Norton Internet
Security running on the 1st XP box, but I removed it and disabled the XP
firewall, no joy. I removed all the services except TCP/IP from the
network card, no difference. I have run Windows XP network diagnostics,
it says it's fine. I have upgraded the network card driver - a Realtek
RTL8139, no improvement. However, I don't think it's a network card
issue since I plugged in a wireless network card after disabling the
Realtek and exactly the same thing happened.

I believe the incoming ping requests are making it through to the
Realtek network interface because if I look at the status while pinging,
the number of incoming packets goes up by one with each ping, but there
is nothing going out.

I'm out of ideas.

Regards,
Ian.

Ian,

If you don't have a personal firewall problem (and did you look persistently?),
I'd look at the LSP / Winsock next.
<http://nitecruzr.blogspot.com/2005/05/problems-with-lsp-winsock-layer-in.html>
http://nitecruzr.blogspot.com/2005/05/problems-with-lsp-winsock-layer-in.html

If that dosn't help, then let's do comprehensive diagnostics. Start by
providing "ipconfig /all" from all 3 Windows computers.
<http://nitecruzr.blogspot.com/2005/05/troubleshooting-internet-service.html#AskingForHelp>
http://nitecruzr.blogspot.com/2005/05/troubleshooting-internet-service.html#AskingForHelp

 

[Robert L [MS-MVP]]

In most cases, system error 53 is connection or firewall issues. Make sure no other security software blocks the traffic.

System error 53 System Error 53 - The network path was not found. Access Denied. Situation: There are 5 windows 2003 servers in the LAN. The users can access all servers ...
www.chicagotech.net/troubleshooting/systemerror53.htm


Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
Yep, on the first XP box (IANT)

Shared resources at \\iant


Share name Type Used as Comment

-------------------------------------------------------------------------------
hpdeskjet Print hp deskjet 5550 series
Printer Print Powered by HP Instant Share.
The command completed successfully.

But nothing on the other machines (error 53, network path not found).

Regards,
Ian.

 

[jones.ian]

Well, I believe I have found the problem. Looking through the list of
installed programs, I noticed ATT global dialer, which I used to use a
long time ago for dial-up access. I deleted the program, and voilà,
everything works.

Thank you everyone for your help - it at least got me thinking along the
right lines.

Regards,
Ian.

 

[Chuck]

Well, I believe I have found the problem. Looking through the list of
installed programs, I noticed ATT global dialer, which I used to use a
long time ago for dial-up access. I deleted the program, and voilà,
everything works.

Thank you everyone for your help - it at least got me thinking along the
right lines.

Regards,
Ian.

Congrats, Ian. Thanks for letting us know.

 

[Guest]

I have the same problem I think. I can ping other computers but they can't
ping me. I can't ping myself. Other computers CAN ping themselves! I tried
pinging 127.0.0.1 and that is OK. I do not have any ATT Global Dialer
installed.

I have used the Setup Wizard and all computers are on the same workgroup.

Does anyone have any suggestions as I can't use my small office network.

Regards, Brad

 

[Guest]

By reading some of Chuck's data on his Blog, I have realised my problem may
be that I have two routers on my network. I will reconfigure the second
router in accordance with Chuck's recommendations and then see what happens.
Check back tomorrow to see outcome.

Rgds, Brad

 

[Guest]

Nope--I connected all my computers to the same router and still can't ping
myself. More reading required! Anyone seen this before?

Rgds
Brad

 

[Guest]

OK, I can now ping myself and the other computer on my network at home
(although it can't ping me!). My problem was Norton Personal Firewall. When I
get to the office tomorrow I will see if I can ping there, then see if I can
see the shared folders (my original problem). In hindsight, this problem must
have started when I recently re-installed Norton due to problems with
renewing my virus definition subscription. rgds Brad.

 

[Guest]

Just a clarification--I actually only have one router--the second box is only
a hub.

 

[Chuck]

:
Just a clarification--I actually only have one router--the second box is only
a hub.

Brad,

We await with eager anticipation your daily discoveries. Please continue.

But please help everybody (including yourself). Start a new thread.
<http://nitecruzr.blogspot.com/2005/05/how-to-post-on-usenet-and-encourage.html#Hijacking>
http://nitecruzr.blogspot.com/2005/05/how-to-post-on-usenet-and-encourage.html#Hijacking

And post AFTER preceding threads.
<http://nitecruzr.blogspot.com/2005/05/how-to-post-on-usenet-and-encourage.html#TopPosting>
http://nitecruzr.blogspot.com/2005/05/how-to-post-on-usenet-and-encourage.html#TopPosting