Can't open Office for Mac after updates

[Guest]

Hi. I have Office for Max v.X. I just updated so I would be able to open
".docx" files created on MS Office 2007, sent to me by a client. When I
tried to reopen Word, I got a screen asking for name, company and key. It
won't accept my key. I called Microsoft Tech Support and they confirmed my
key was valid. But they won't help me because they no longer support this
product (Office for Mac .X). Does any Mac genius out there know how I can
open ".docx" files without buying Office 2004 -- which is about to be
replaced by Office 2008? Please note that Microsoft pre-sales just told me
that there will be NO upgrade offered to Office 2004 owner.

 

[CyberTaz]

Unfortunately you've posted to the wrong group - this one's for the Windows
product. Submit your issue to:

microsoft.public.mac.office.word

but you'l need to clarify the matter a bit more. Include:

Specific version of Word
Specific version of Mac OS X
What "update" you're referring to
Have you downloaded the Open XML filters?

As well as exactly what you are doing & how you are doing it as well as the
content of any error messages or prompts. The converters for .docx files
should work with Office X (although I haven't used them myself). However,
the prompt you're getting trying to launch Word sounds like a totally
unrelated matter... which is why additional specifics are going to be
needed.