Can't offer remote Assistance

[Guest]

Hi,

I configured a GPO to enable remote assistance and allow domain admins to
offer assistance. The problem I am having is when trying to offer an
assistance it's connecting to a remote PC, but when i click on start remote
assistance I get a pop up which says "A program could not start. Please try
Again". I even configured the Help and support services to run atomatically
via GPO. there are no errors reported in the event log. Any idea what am I
doing wrong?

Thanks in advance

 

[Ramesh, MS-MVP]

Ignor,

Does this help?

If the Solicited Remote Assistance policy is disabled, you cannot offer
assistance to a Novice computer:
http://support.microsoft.com/?kbid=826088

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Hi,

I configured a GPO to enable remote assistance and allow domain admins to
offer assistance. The problem I am having is when trying to offer an
assistance it's connecting to a remote PC, but when i click on start remote
assistance I get a pop up which says "A program could not start. Please try
Again". I even configured the Help and support services to run atomatically
via GPO. there are no errors reported in the event log. Any idea what am I
doing wrong?

Thanks in advance

 

[Guest]

Thanks for your reply,

unfortunetly the article applies to XP SP1. All the machines in my domain
are SP2. any other suggestions?

thanks

 

[Ramesh, MS-MVP]

Igor,

See if this note helps:
http://groups.google.com/group/micr...figuration_manage/msg/3abc88b06f7ee2da?&hl=en

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Thanks for your reply,

unfortunetly the article applies to XP SP1. All the machines in my domain
are SP2. any other suggestions?

thanks

 

[Ramesh, MS-MVP]

Also:
http://groups.google.com/group/microsoft.public.sms.misc/msg/3f30f4d71a44ae86?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Igor,

See if this note helps:
http://groups.google.com/group/micr...figuration_manage/msg/3abc88b06f7ee2da?&hl=en

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Thanks for your reply,

unfortunetly the article applies to XP SP1. All the machines in my domain
are SP2. any other suggestions?

thanks

 

[Guest]

Thanks for the links, unfortunetly none of them describe my problem. i'll
keep looking.

Thanks anyway

Also:
http://groups.google.com/group/microsoft.public.sms.misc/msg/3f30f4d71a44ae86?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Igor,

See if this note helps:
http://groups.google.com/group/micr...figuration_manage/msg/3abc88b06f7ee2da?&hl=en

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Thanks for your reply,

unfortunetly the article applies to XP SP1. All the machines in my domain
are SP2. any other suggestions?

thanks

Ignor,

Does this help?

If the Solicited Remote Assistance policy is disabled, you cannot offer
assistance to a Novice computer:
http://support.microsoft.com/?kbid=826088

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Hi,

I configured a GPO to enable remote assistance and allow domain admins to
offer assistance. The problem I am having is when trying to offer an
assistance it's connecting to a remote PC, but when i click on start
remote
assistance I get a pop up which says "A program could not start. Please
try
Again". I even configured the Help and support services to run
atomatically
via GPO. there are no errors reported in the event log. Any idea what am I
doing wrong?

Thanks in advance

 

[Ramesh, MS-MVP]

Then I'll have to reproduce the steps in my home network. May I know which
method you're using to remote into the other computer? (invitation file, or
Windows Messenger?)

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Thanks for the links, unfortunetly none of them describe my problem. i'll
keep looking.

Thanks anyway

 

[Guest]

Actually i am using GPO to configure remote assistance, and then i am trying
to offer it by using help and support and that's where i run into trouble.

thanks

Then I'll have to reproduce the steps in my home network. May I know which
method you're using to remote into the other computer? (invitation file, or
Windows Messenger?)

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Thanks for the links, unfortunetly none of them describe my problem. i'll
keep looking.

Thanks anyway

Also:
http://groups.google.com/group/microsoft.public.sms.misc/msg/3f30f4d71a44ae86?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

 

[Guest]

Igor,

Look at this KB:555385, it applies to the problem. However, I'm wondering
when Microsoft started thinking that an OU structure should be based on this
problem, and no longer the small things, like location.

Actually i am using GPO to configure remote assistance, and then i am trying
to offer it by using help and support and that's where i run into trouble.

thanks

Then I'll have to reproduce the steps in my home network. May I know which
method you're using to remote into the other computer? (invitation file, or
Windows Messenger?)

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Thanks for the links, unfortunetly none of them describe my problem. i'll
keep looking.

Thanks anyway

Also:
http://groups.google.com/group/microsoft.public.sms.misc/msg/3f30f4d71a44ae86?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com