can't install new printer

[Guest]

I have major problems trying to install my HP Photosmart 7760 on my system.
After a lot of wrangling, I managed to get the software installed, but the
computer will not recognize the printer. I get a Windows message that says,
"Windows could not load the installer for the Printer." When I try "Add
Printer" it says "Operation could not be completed".

I spoke with HP customer support and they say that the problem is with
Microsoft. They thought it may have something to do with the warning message
that comes up in Eventvwr that involves MsiInstaller and says "Failed to
connect to server. Error: 0x800401F0".

HELP!

 

[Carey Frisch [MVP]]

Visit the HP forum for System, Network, & Help Desk Administrators
and other IT Professionals who have questions about HP printers,
their capabilities, and their connectivity.
http://forums1.itrc.hp.com/service/forums/familyhome.do?familyId=218

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

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:

| I have major problems trying to install my HP Photosmart 7760 on my system.
| After a lot of wrangling, I managed to get the software installed, but the
| computer will not recognize the printer. I get a Windows message that says,
| "Windows could not load the installer for the Printer." When I try "Add
| Printer" it says "Operation could not be completed".
|
| I spoke with HP customer support and they say that the problem is with
| Microsoft. They thought it may have something to do with the warning message
| that comes up in Eventvwr that involves MsiInstaller and says "Failed to
| connect to server. Error: 0x800401F0".
|
| HELP!

 

[Guest]

When you open up event viewer, what event ID is shown for that entry?

 

[Guest]

Event ID 1015

When you open up event viewer, what event ID is shown for that entry?