Can't install HP printer driver

[Seekingoz]

I have a new Sony VAIO laptop with Vista loaded and an HP Officejet 6310
All-In-One printer which I bought after I couldn't load the printer drivers
for my old HP inkjet. (So much for that Apple commercial where PC says "Just
buy a new printer"!)I have a separate, Vista-specific, install disk for the
new printer. I get through the entire install and then, when I'm asked to
install the printer drivers, this is the error message I get:

WINDOWS FOUND DRIVER SOFTWARE FOR YOUR DEVICE BUT ENCOUNTERED AN ERROR WHILE
ATTEMPTING TO INSTALL IT. THE VOLUME FOR A FILE HAS BEEN EXTERNALLY ALTERED
SO THAT THE OPENED FILE IS NO LONGER VALID.

There are no error codes and no place to ask for help. I've been on the
phone for hours with Sony and have sent dozens of emails to HP and nobody
knows what to do about this. The only references I've seen to this volume
problem doesn't seem to relate to install printer drivers and are several
years old.

I've been working on this for more than a week (including the purchase of
this new printer) and I'm about to pull my hair out! Help!

 

[Alan Morris [MSFT]]

Yes very weird. I saw that there was a fix for this on Win2k SP4 in the
network software. I assume you are loading the files from a local source
rather than a network source.

(Win32:ERROR_FILE_INVALID 1006, NTSTATUS:STATUS_FILE_INVALID 0xC0000098).

Did you attempt to install the drivers that are included in Vista for this
device? HP Officejet 6300 Series.



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Seekingoz]

I originally loaded the printer drivers from the HP site... that was for my
old HP 2610 inkjet. When I got the new printer, it came with the Vista disk.
I haven't been able to find any specific printer drivers in the Vista
software. Of course, I'm having trouble finding anything in Vista.

I'll see if I can track down the fix you mentioned.

Thank you very much.

Yes very weird. I saw that there was a fix for this on Win2k SP4 in the
network software. I assume you are loading the files from a local source
rather than a network source.

(Win32:ERROR_FILE_INVALID 1006, NTSTATUS:STATUS_FILE_INVALID 0xC0000098).

Did you attempt to install the drivers that are included in Vista for this
device? HP Officejet 6300 Series.



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

I have a new Sony VAIO laptop with Vista loaded and an HP Officejet 6310
All-In-One printer which I bought after I couldn't load the printer
drivers
for my old HP inkjet. (So much for that Apple commercial where PC says
"Just
buy a new printer"!)I have a separate, Vista-specific, install disk for
the
new printer. I get through the entire install and then, when I'm asked to
install the printer drivers, this is the error message I get:

WINDOWS FOUND DRIVER SOFTWARE FOR YOUR DEVICE BUT ENCOUNTERED AN ERROR
WHILE
ATTEMPTING TO INSTALL IT. THE VOLUME FOR A FILE HAS BEEN EXTERNALLY
ALTERED
SO THAT THE OPENED FILE IS NO LONGER VALID.

There are no error codes and no place to ask for help. I've been on the
phone for hours with Sony and have sent dozens of emails to HP and nobody
knows what to do about this. The only references I've seen to this volume
problem doesn't seem to relate to install printer drivers and are several
years old.

I've been working on this for more than a week (including the purchase of
this new printer) and I'm about to pull my hair out! Help!

 

[Carey Frisch [MVP]]

Turn-off power to your HP OfficeJet 6310. Then download
the Vista software (HP Full Feature Software and Driver):
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&cc=us&dlc=en&product=1119598&lang=en

Install the HP software package, then turn on power to your
HP OfficeJet 6310 when prompted to do so.

--
Carey Frisch
Microsoft MVP
Windows Shell/User

---------------------------------------------------------------

:

I have a new Sony VAIO laptop with Vista loaded and an HP Officejet 6310
All-In-One printer which I bought after I couldn't load the printer drivers
for my old HP inkjet. (So much for that Apple commercial where PC says "Just
buy a new printer"!)I have a separate, Vista-specific, install disk for the
new printer. I get through the entire install and then, when I'm asked to
install the printer drivers, this is the error message I get:

WINDOWS FOUND DRIVER SOFTWARE FOR YOUR DEVICE BUT ENCOUNTERED AN ERROR WHILE
ATTEMPTING TO INSTALL IT. THE VOLUME FOR A FILE HAS BEEN EXTERNALLY ALTERED
SO THAT THE OPENED FILE IS NO LONGER VALID.

There are no error codes and no place to ask for help. I've been on the
phone for hours with Sony and have sent dozens of emails to HP and nobody
knows what to do about this. The only references I've seen to this volume
problem doesn't seem to relate to install printer drivers and are several
years old.

I've been working on this for more than a week (including the purchase of
this new printer) and I'm about to pull my hair out! Help!

 

[Seekingoz]

I'll give that a try and let you know what happens.

 

[Seekingoz]

I'm afraid it didn't work. (It didn't work when I was on this page when I
originally downloaded the drivers for my old printer) But I downloaded the
drivers anyway. Then the HP All-In-One screen comes up. The choices are:
Install more software
Uninstall
Help
Add a Device
Exit

I clicked Add a Device, then Connect directly to this computer, plug in the
USB cable (printer is on) then, after waiting a LONG time (it seems to get
hung up right at the end), I get the message
THE VOLUME FOR A FILE HAS BEEN EXTERNALLY ALTERED SO THAT THE OPENED FILE IS
NO LONGER VALID.

I've seen this every day for four days.

During one of my many failed installs, this error message popped up. I've
only seen it once.

PRINTER DRIVER WAS NOT INSTALLED. OPERATION COULD NOT BE COMPLETED (ERROR
0x000003ee).

Am I going to have to reinstall Vista? (I hope not!)

 

[huwyngr]

How is the printer connected to the VISTA computer? USB or Ethernet?

Did you uninstall any HP software previously installed

This document tells you how to uninstall the HP software:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00612196&lc=en&cc=
us&dlc=en&os=2093&product=1119598&lang=en

and this one tells you how to install:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00609419&lc=en&cc=
us&dlc=en&os=2093&product=1119598&lang=en

If it is connected by USB you need to install the software before you
plug the USB cable from the printer into the PC and only connect it
when the installation software tells you to, or you reach Finish.

I also find it sometimes helpful to install the software using Run as
Administrator (right mouse click on the downloaded software exe file
and select Run as Administrator from the context menu.

Just a reminder -- if you are going to try any further installation,
first uninstall what is on the PC including deleting any Printer icons
in the Printers folder.

Note also that the Home versions of VISTA do not contain the Fax & Scan
utility of Windows but any in your AIO may work or be made to work.

You may want to have a browse through the documents linked to at:

http://h10025.www1.hp.com/ewfrf/wc/setupCategory?lc=en&cc=us&dlc=en&pro
duct=1119598&os=2093&lang=en

I've just been looking at the pdf file Setup Guide and if you don't
have your copy I suggest you download it:

http://h10032.www1.hp.com/ctg/Manual/c00633795.pdf

Good luck!

 

[Seekingoz]

I've done all these steps a half-dozen times, including uninstalling each
time and deleting the icons. I've made sure I wasn't connected until I was
prompted. I've even gotten a new USB cable. The only thing I haven't tried is
running it as the administrator. I'll try that, but I have a strong feeling
that's not going to help. It's just not seeing the printer drivers.

Am I going to have to pay to talk to somebody at Microsoft to get this
problem fixed? Can it be fixed?

Thanks for all your help.

 

[huwyngr]

Am I going to have to pay to talk to somebody at Microsoft to get this 
problem fixed? Can it be fixed?

I can't answer either question ..... MS's track record isn't brilliant
especially when they can blame someone else.

Let's hope Run as Administrator (and turn off all AntiVIrus and Firewalls
while installing -- if you are worried, unplug your internet cable; but
don't forget to turn protection back on again)

 

[Seekingoz]

I finally got a response from HP that worked! This is the HP-Vista link they
emailed to me:

http://h10025.www1.hp.com/ewfrf/wc/...&cc=us&dlc=en&product=1119598&os=2093&lang=en

I turned off all my firewalls and clicked "Run" instead of "Save". I don't
know what did it, but I finally have a connection to my printer.

Thanks to everybody who helped me.

 

[huwyngr]

This is the HP-Vista link they emailed to me:

http://h10025.www1.hp.com/ewfrf/wc/...&cc=us&dlc=en&product=1119598&os=2093&lang=en

Glad to get the good news! I've been off-line for a week or I'd have replied sooner.

That link seems to be to the standard source page so it must be something in the way you installed the file.

Good to know it works

 

[Seekingoz]

It looked standard to me, too. I'm just happy it worked.