Can't Import .pst file

[Goldlexus]

I had to have my laptop repaired. It was suggested that I back up everything
before sending it in. So I did. I am now trying to reinstall all the
programs and data that was erased during the repair.
I backed up my Outlook (before repair) using the Import/Export in Outlook
and saved it on DVD. I have been trying to restore the data but it wont let
me. If I try to Import from the DVD I get the message: "File access Denied:
You don't have the permission required to access the file D:\Outlook.pst."
Okay. Than I tried moving the file off of the DVD into my Documents folder
on my HD and tried again. Now I get the message: "The File
c:\Users\username\Documents\Outlook.pst is not compatible with this version
of the Personal Folders information service. Contact your administrator".
How can I restore may data? Nothing seems to be working.

 

[Russ Valentine [MVP-Outlook]]

Exporting and importing are never the correct way to transfer Outlook data.
They are a good way to corrupt or lose data, which I suspect you have done.
The only way to transfer Outlook data is simply to make a copy of your
Outlook data file. Do you have a valid backup or copy of your Outlook data
file?

 

[Goldlexus]

No I don't. I thought backing my data up using the Import/Export was
sufficient. I haven't had problems in the past.
Stupid HP reformatted my harddrive to replace the motherboard. I backed up
everything and have restored everything except Outlook.

Exporting and importing are never the correct way to transfer Outlook
data. They are a good way to corrupt or lose data, which I suspect you
have done. The only way to transfer Outlook data is simply to make a copy
of your Outlook data file. Do you have a valid backup or copy of your
Outlook data file?
--
Russ Valentine
[MVP-Outlook]

I had to have my laptop repaired. It was suggested that I back up
everything before sending it in. So I did. I am now trying to reinstall
all the programs and data that was erased during the repair.
I backed up my Outlook (before repair) using the Import/Export in Outlook
and saved it on DVD. I have been trying to restore the data but it wont
let me. If I try to Import from the DVD I get the message: "File access
Denied: You don't have the permission required to access the file
D:\Outlook.pst." Okay. Than I tried moving the file off of the DVD into
my Documents folder on my HD and tried again. Now I get the message: "The
File c:\Users\username\Documents\Outlook.pst is not compatible with this
version of the Personal Folders information service. Contact your
administrator". How can I restore may data? Nothing seems to be working.

 

[Russ Valentine [MVP-Outlook]]

Clarify the versions of Outlook that are involved here.

--
Russ Valentine
[MVP-Outlook]

No I don't. I thought backing my data up using the Import/Export was
sufficient. I haven't had problems in the past.
Stupid HP reformatted my harddrive to replace the motherboard. I backed up
everything and have restored everything except Outlook.

Exporting and importing are never the correct way to transfer Outlook
data. They are a good way to corrupt or lose data, which I suspect you
have done. The only way to transfer Outlook data is simply to make a copy
of your Outlook data file. Do you have a valid backup or copy of your
Outlook data file?
--
Russ Valentine
[MVP-Outlook]

I had to have my laptop repaired. It was suggested that I back up
everything before sending it in. So I did. I am now trying to reinstall
all the programs and data that was erased during the repair.
I backed up my Outlook (before repair) using the Import/Export in
Outlook and saved it on DVD. I have been trying to restore the data but
it wont let me. If I try to Import from the DVD I get the message: "File
access Denied: You don't have the permission required to access the file
D:\Outlook.pst." Okay. Than I tried moving the file off of the DVD into
my Documents folder on my HD and tried again. Now I get the message:
"The File c:\Users\username\Documents\Outlook.pst is not compatible with
this version of the Personal Folders information service. Contact your
administrator". How can I restore may data? Nothing seems to be working.

 

[Goldlexus]

I have MS OfficeXP version 2002 running on Vista. It is the same version I
had pre- reformatting.

Clarify the versions of Outlook that are involved here.

--
Russ Valentine
[MVP-Outlook]

No I don't. I thought backing my data up using the Import/Export was
sufficient. I haven't had problems in the past.
Stupid HP reformatted my harddrive to replace the motherboard. I backed
up everything and have restored everything except Outlook.

Exporting and importing are never the correct way to transfer Outlook
data. They are a good way to corrupt or lose data, which I suspect you
have done. The only way to transfer Outlook data is simply to make a
copy of your Outlook data file. Do you have a valid backup or copy of
your Outlook data file?
--
Russ Valentine
[MVP-Outlook]
I had to have my laptop repaired. It was suggested that I back up
everything before sending it in. So I did. I am now trying to reinstall
all the programs and data that was erased during the repair.
I backed up my Outlook (before repair) using the Import/Export in
Outlook and saved it on DVD. I have been trying to restore the data but
it wont let me. If I try to Import from the DVD I get the message:
"File access Denied: You don't have the permission required to access
the file D:\Outlook.pst." Okay. Than I tried moving the file off of the
DVD into my Documents folder on my HD and tried again. Now I get the
message: "The File c:\Users\username\Documents\Outlook.pst is not
compatible with this version of the Personal Folders information
service. Contact your administrator". How can I restore may data?
Nothing seems to be working.

 

[Russ Valentine [MVP-Outlook]]

Doesn't fit. What you did would not result in that error message. There must
be more to this story.
--
Russ Valentine
[MVP-Outlook]

I have MS OfficeXP version 2002 running on Vista. It is the same version I
had pre- reformatting.

Clarify the versions of Outlook that are involved here.

--
Russ Valentine
[MVP-Outlook]

No I don't. I thought backing my data up using the Import/Export was
sufficient. I haven't had problems in the past.
Stupid HP reformatted my harddrive to replace the motherboard. I backed
up everything and have restored everything except Outlook.

Exporting and importing are never the correct way to transfer Outlook
data. They are a good way to corrupt or lose data, which I suspect you
have done. The only way to transfer Outlook data is simply to make a
copy of your Outlook data file. Do you have a valid backup or copy of
your Outlook data file?
--
Russ Valentine
[MVP-Outlook]
I had to have my laptop repaired. It was suggested that I back up
everything before sending it in. So I did. I am now trying to reinstall
all the programs and data that was erased during the repair.
I backed up my Outlook (before repair) using the Import/Export in
Outlook and saved it on DVD. I have been trying to restore the data
but it wont let me. If I try to Import from the DVD I get the message:
"File access Denied: You don't have the permission required to access
the file D:\Outlook.pst." Okay. Than I tried moving the file off of
the DVD into my Documents folder on my HD and tried again. Now I get
the message: "The File c:\Users\username\Documents\Outlook.pst is not
compatible with this version of the Personal Folders information
service. Contact your administrator". How can I restore may data?
Nothing seems to be working.

 

[Goldlexus]

Nope nothing more. I have not changed versions of the program like the error
message indicates. I installed from the very same OfficeXP disks I had
installed pre-reformat. I have done an Import/Export before using the same
disks and method when I bought this laptop and transfered everything to it.
I also did the Import/Export method when I did a reformat/clean install
going from WindowsXP to Vista. No problems then either.
Looks like I may be screwed?

Doesn't fit. What you did would not result in that error message. There
must be more to this story.
--
Russ Valentine
[MVP-Outlook]

I have MS OfficeXP version 2002 running on Vista. It is the same version I
had pre- reformatting.

Clarify the versions of Outlook that are involved here.

--
Russ Valentine
[MVP-Outlook]
No I don't. I thought backing my data up using the Import/Export was
sufficient. I haven't had problems in the past.
Stupid HP reformatted my harddrive to replace the motherboard. I backed
up everything and have restored everything except Outlook.

Exporting and importing are never the correct way to transfer Outlook
data. They are a good way to corrupt or lose data, which I suspect you
have done. The only way to transfer Outlook data is simply to make a
copy of your Outlook data file. Do you have a valid backup or copy of
your Outlook data file?
--
Russ Valentine
[MVP-Outlook]
I had to have my laptop repaired. It was suggested that I back up
everything before sending it in. So I did. I am now trying to
reinstall all the programs and data that was erased during the repair.
I backed up my Outlook (before repair) using the Import/Export in
Outlook and saved it on DVD. I have been trying to restore the data
but it wont let me. If I try to Import from the DVD I get the
message: "File access Denied: You don't have the permission required
to access the file D:\Outlook.pst." Okay. Than I tried moving the
file off of the DVD into my Documents folder on my HD and tried
again. Now I get the message: "The File
c:\Users\username\Documents\Outlook.pst is not compatible with this
version of the Personal Folders information service. Contact your
administrator". How can I restore may data? Nothing seems to be
working.

 

[Milly Staples [MVP - Outlook]]

Did you ever have the trial version of Office 2007 on the new laptop? If yes, did you use Outlook 2007?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Goldlexus asked:

| Nope nothing more. I have not changed versions of the program like
| the error message indicates. I installed from the very same OfficeXP
| disks I had installed pre-reformat. I have done an Import/Export
| before using the same disks and method when I bought this laptop and
| transfered everything to it. I also did the Import/Export method when
| I did a reformat/clean install going from WindowsXP to Vista. No
| problems then either.
| Looks like I may be screwed?
|
| || Doesn't fit. What you did would not result in that error message.
|| There must be more to this story.
|| --
|| Russ Valentine
|| [MVP-Outlook]
|| ||| I have MS OfficeXP version 2002 running on Vista. It is the same
||| version I had pre- reformatting.
|||
||| |||| Clarify the versions of Outlook that are involved here.
||||
|||| --
|||| Russ Valentine
|||| [MVP-Outlook]
|||| ||||| No I don't. I thought backing my data up using the Import/Export
||||| was sufficient. I haven't had problems in the past.
||||| Stupid HP reformatted my harddrive to replace the motherboard. I
||||| backed up everything and have restored everything except Outlook.
|||||
||||| message |||||| Exporting and importing are never the correct way to transfer
|||||| Outlook data. They are a good way to corrupt or lose data, which
|||||| I suspect you have done. The only way to transfer Outlook data
|||||| is simply to make a copy of your Outlook data file. Do you have
|||||| a valid backup or copy of your Outlook data file?
|||||| --
|||||| Russ Valentine
|||||| [MVP-Outlook]
|||||| ||||||| I had to have my laptop repaired. It was suggested that I back
||||||| up everything before sending it in. So I did. I am now trying to
||||||| reinstall all the programs and data that was erased during the
||||||| repair. I backed up my Outlook (before repair) using the
||||||| Import/Export in Outlook and saved it on DVD. I have been
||||||| trying to restore the data but it wont let me. If I try to
||||||| Import from the DVD I get the message: "File access Denied: You
||||||| don't have the permission required to access the file
||||||| D:\Outlook.pst." Okay. Than I tried moving the file off of the
||||||| DVD into my Documents folder on my HD and tried again. Now I
||||||| get the message: "The File
||||||| c:\Users\username\Documents\Outlook.pst is not compatible with
||||||| this version of the Personal Folders information service.
||||||| Contact your administrator". How can I restore may data?
||||||| Nothing seems to be working.

 

[DL]

When you copied from DVD to HD you did ensure the read only attribute was
off, then in OL Fil>Open>Data File?

Nope nothing more. I have not changed versions of the program like the
error message indicates. I installed from the very same OfficeXP disks I
had installed pre-reformat. I have done an Import/Export before using the
same disks and method when I bought this laptop and transfered everything
to it. I also did the Import/Export method when I did a reformat/clean
install going from WindowsXP to Vista. No problems then either.
Looks like I may be screwed?

Doesn't fit. What you did would not result in that error message. There
must be more to this story.
--
Russ Valentine
[MVP-Outlook]

I have MS OfficeXP version 2002 running on Vista. It is the same version
I had pre- reformatting.

Clarify the versions of Outlook that are involved here.

--
Russ Valentine
[MVP-Outlook]
No I don't. I thought backing my data up using the Import/Export was
sufficient. I haven't had problems in the past.
Stupid HP reformatted my harddrive to replace the motherboard. I
backed up everything and have restored everything except Outlook.

Exporting and importing are never the correct way to transfer Outlook
data. They are a good way to corrupt or lose data, which I suspect
you have done. The only way to transfer Outlook data is simply to
make a copy of your Outlook data file. Do you have a valid backup or
copy of your Outlook data file?
--
Russ Valentine
[MVP-Outlook]
I had to have my laptop repaired. It was suggested that I back up
everything before sending it in. So I did. I am now trying to
reinstall all the programs and data that was erased during the
repair.
I backed up my Outlook (before repair) using the Import/Export in
Outlook and saved it on DVD. I have been trying to restore the data
but it wont let me. If I try to Import from the DVD I get the
message: "File access Denied: You don't have the permission required
to access the file D:\Outlook.pst." Okay. Than I tried moving the
file off of the DVD into my Documents folder on my HD and tried
again. Now I get the message: "The File
c:\Users\username\Documents\Outlook.pst is not compatible with this
version of the Personal Folders information service. Contact your
administrator". How can I restore may data? Nothing seems to be
working.

 

[Brian Tillman]

If I try to Import from the DVD I get the
message: "File access Denied: You don't have the permission required
to access the file D:\Outlook.pst." Okay. Than I tried moving the
file off of the DVD into my Documents folder on my HD and tried
again. Now I get the message: "The File
c:\Users\username\Documents\Outlook.pst is not compatible with this
version of the Personal Folders information service. Contact your
administrator". How can I restore may data? Nothing seems to be
working.

The other thing that bothers me about this, in addition to Russ' and DL's
comments, is that Outlook 2002 doesn't work properly on Vista, so when you
say you have no problems before the drive was reformatted and that you were
using Vista and OL 2002 together, something just doesn't seem right.

 

[Goldlexus]

Yes I had the trail 2007 but never used it. I had OfficeXP and wasn't
interested in paying for a newer version. I uninstalled it before installing
OfficeXP.

"Milly Staples [MVP - Outlook]"
Did you ever have the trial version of Office 2007 on the new laptop? If
yes, did you use Outlook 2007?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Goldlexus asked:

| Nope nothing more. I have not changed versions of the program like
| the error message indicates. I installed from the very same OfficeXP
| disks I had installed pre-reformat. I have done an Import/Export
| before using the same disks and method when I bought this laptop and
| transfered everything to it. I also did the Import/Export method when
| I did a reformat/clean install going from WindowsXP to Vista. No
| problems then either.
| Looks like I may be screwed?
|
| || Doesn't fit. What you did would not result in that error message.
|| There must be more to this story.
|| --
|| Russ Valentine
|| [MVP-Outlook]
|| ||| I have MS OfficeXP version 2002 running on Vista. It is the same
||| version I had pre- reformatting.
|||
||| |||| Clarify the versions of Outlook that are involved here.
||||
|||| --
|||| Russ Valentine
|||| [MVP-Outlook]
|||| ||||| No I don't. I thought backing my data up using the Import/Export
||||| was sufficient. I haven't had problems in the past.
||||| Stupid HP reformatted my harddrive to replace the motherboard. I
||||| backed up everything and have restored everything except Outlook.
|||||
||||| message |||||| Exporting and importing are never the correct way to transfer
|||||| Outlook data. They are a good way to corrupt or lose data, which
|||||| I suspect you have done. The only way to transfer Outlook data
|||||| is simply to make a copy of your Outlook data file. Do you have
|||||| a valid backup or copy of your Outlook data file?
|||||| --
|||||| Russ Valentine
|||||| [MVP-Outlook]
|||||| ||||||| I had to have my laptop repaired. It was suggested that I back
||||||| up everything before sending it in. So I did. I am now trying to
||||||| reinstall all the programs and data that was erased during the
||||||| repair. I backed up my Outlook (before repair) using the
||||||| Import/Export in Outlook and saved it on DVD. I have been
||||||| trying to restore the data but it wont let me. If I try to
||||||| Import from the DVD I get the message: "File access Denied: You
||||||| don't have the permission required to access the file
||||||| D:\Outlook.pst." Okay. Than I tried moving the file off of the
||||||| DVD into my Documents folder on my HD and tried again. Now I
||||||| get the message: "The File
||||||| c:\Users\username\Documents\Outlook.pst is not compatible with
||||||| this version of the Personal Folders information service.
||||||| Contact your administrator". How can I restore may data?
||||||| Nothing seems to be working.

 

[Goldlexus]

No, I didn't. I never had in the past. Right now the file on the DVD does
have 'read only' selected. But when I look at the attributes of the file
that I copied over to my HD the 'read only' is not selected.

When you copied from DVD to HD you did ensure the read only attribute was
off, then in OL Fil>Open>Data File?

Nope nothing more. I have not changed versions of the program like the
error message indicates. I installed from the very same OfficeXP disks I
had installed pre-reformat. I have done an Import/Export before using the
same disks and method when I bought this laptop and transfered everything
to it. I also did the Import/Export method when I did a reformat/clean
install going from WindowsXP to Vista. No problems then either.
Looks like I may be screwed?

Doesn't fit. What you did would not result in that error message. There
must be more to this story.
--
Russ Valentine
[MVP-Outlook]
I have MS OfficeXP version 2002 running on Vista. It is the same version
I had pre- reformatting.

Clarify the versions of Outlook that are involved here.

--
Russ Valentine
[MVP-Outlook]
No I don't. I thought backing my data up using the Import/Export was
sufficient. I haven't had problems in the past.
Stupid HP reformatted my harddrive to replace the motherboard. I
backed up everything and have restored everything except Outlook.

Exporting and importing are never the correct way to transfer
Outlook data. They are a good way to corrupt or lose data, which I
suspect you have done. The only way to transfer Outlook data is
simply to make a copy of your Outlook data file. Do you have a valid
backup or copy of your Outlook data file?
--
Russ Valentine
[MVP-Outlook]
I had to have my laptop repaired. It was suggested that I back up
everything before sending it in. So I did. I am now trying to
reinstall all the programs and data that was erased during the
repair.
I backed up my Outlook (before repair) using the Import/Export in
Outlook and saved it on DVD. I have been trying to restore the data
but it wont let me. If I try to Import from the DVD I get the
message: "File access Denied: You don't have the permission
required to access the file D:\Outlook.pst." Okay. Than I tried
moving the file off of the DVD into my Documents folder on my HD
and tried again. Now I get the message: "The File
c:\Users\username\Documents\Outlook.pst is not compatible with this
version of the Personal Folders information service. Contact your
administrator". How can I restore may data? Nothing seems to be
working.

 

[Goldlexus]

I never knew Office 2002 and Vista didn't work together. I have had
absolutely no problems with compatiblity.
I don't have any other installation disks other the the OfficeXP so I
couldn't have ever installed anything newer. Like I
said my laptop did have the trial version of Office 2007 but I never used it
or opened. I uninstalled before installing OfficeXP.

 

[Brian Tillman]

I never knew Office 2002 and Vista didn't work together. I have had
absolutely no problems with compatiblity.

Interesting. For most people (and I think it's documented in the KB),
Outlook won't remember account passwords because that relies on Protected
Storage Subsystem registry keys that Vista doesn't have.