Can't deleate emails

G

Guest

How did you correct problem, having same problem with my new Vista, cannot
delete a message in my inbox, tells me a proble has occured and can't get any
futher. You help will be greatly appreciated
 
J

Julian

G

Guest

photo cop said:
First problem I have had with Vista. I have a email that I have read and can
not delete it from the inbox. When I click delete I get an error message:
An unknown error has occurred.

Any suggestions? HELP!
Click to expand...
 
G

Guest

I was going round in circles with this. So figured I would try a structured
approach to resolving the issue. I tried the bug fix program, but that only
repaired the database until the next time I accessed it, so that told me the
problem lay with the mail data that is sitting in the folders.

I tried 'one at a time', but no joy.
I refused to delete systems files as this runs the risk of taking out part
of the solution.

So, after much playing around I did the following:

Close Windows Mail
Run Task Manager (CTRL + SHIFT + Delete)
Check BOTH the applications and processes lists and End Task for Windows Mail.
Run the WMUtil program that you can download to repair the database.

Ok, so now we know that the database is clean and that Mail is not running.
Run Windows Mail.

Go into any jammed mailbox folder.
Highlight all of the mail in it.
Right click on a read message.
Select 'Mark As Unread' from the mouse menu.
They will all become 'Unread'.
While they are all still highlighted, select delete.
I went through each folder and this worked every time.

Hope it helps someone, and as to how this schoolboy error got past Systems
Testing, Quality Gates and UAT at Microsoft on a project the size of Vista is
quite disturbing?

Cheers

Rob G
 
G

Gary VanderMolen

Thanks for your structured analysis.
The theory is that this database corruption happens only when
running with a non-compatible antivirus such as McAfee or Norton.
Is that your situation?

Gary VanderMolen
 
G

Gary VanderMolen

This is a recurring Windows Mail problem.
There is some evidence that replacing a non-compatible antivirus
program with a compatible one will reduce the incidence of this
problem. Windows Mail is not compatible with most McAfee or
Norton security programs. Those will need to be uninstalled.
Replace with a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

As far as the existing stuck message in the inbox, it is best
to just ignore it for now. If the problem becomes worse, or
you can't ignore it, upgrade to Windows Live Mail:
http://get.live.com/betas/maildesktop_betas

Gary VanderMolen
 
G

Guest

When I first got Vista i HAD THE SAME PROBLEM and I read one of these emails
and was told to download something and it worked but it has happended again
and now I can;t find it can anyone help as it did last time.

Kez
 
J

Julian

KEZZA said:
When I first got Vista i HAD THE SAME PROBLEM and I read one of these
emails
and was told to download something and it worked but it has happended
again
and now I can;t find it can anyone help as it did last time.
Click to expand...

This is it... http://www.oehelp.com/WMUtil/Default.aspx

It is interesting that the problem recurred.

That suggests you are still using pathogenic antivirus software
such as Norton or McAfee... Is that so?
 
G

Guest

The one below that Mac wrote fixed my pc problem with windows vista. Thank
you so much.... You are the GREATEST!
 

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