"Can't create item" error keeps coming up when i try and respond

[Guest]

Respond to (e-mail address removed) - Whenever I use Outlook and respond to e-mail
addresses in items like Monster Board or any mail items, I keep getting
"Can't create item" error when I click on the "return" e-mail address. It
just started happening a few weeks ago. I have reinstalled my office xp
discs but no change in the results. Any suggestions on a fix? Thanks.

 

[Scott Atkins[MSFT]]

Hi,

The problem you are experiencing is most often caused by a corrupt Outlook cache file, frmcache.dat. Please try the steps below to delete this file which Outlook will recreate the next
time it's started.

1. Close Outlook

2. Click start -> Control Panel

3. Click Folder option

4. Click "show hidden files and folders" in the View tab

5. Click start -> Search

6. Click "All Files and Folders" and click "More Advanced Options" and make sure the following options are checked:

---Search System Subfolders
---Search Hidden files and folders
---Search Subfolders

7. In the "All or Part of the File Name" box, type "frmcache.dat" (without quotation marks)

8. Select Local Hard Drives in look in dropdown box, and click "Search"

9. Delete the frmcache.dat file.

10. Start Outlook

When you start Outlook, a new frmcache.dat file is automatically created.

For more information, you can refer to the following Microsoft Knowledge Base article:

Q195754 OL2000: How to Clear the Outlook Forms Cache
<http://support.microsoft.com/?id=195754>

Best Regards,

Scott Atkins MCSE, MCSA
Partner Technical Lead - Outlook
Microsoft Technical Support
for Platforms and Business Applications
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