can't boot xp after service pack 1 download

S

slcullers

My mom has an IBM PC; it's a few years old. She seemed
to have a virus, so I went to microsoft's website to
download a fix. I was instructed to first
download "service pack 1", which I did. Now her computer
won't boot up. All I can access is the BIOS set up or a
diagnostics program. I don't want to reformat if I don't
have to, because she has some files that she doesn't want
to lose.
I would very much appreciaate any/all advice.
Thank you.
 
W

Will Denny

Hi

You can try a 'Repair Install' although that will mean that all Updates will have to be re-installed, but should retain all the data files - would be a good idea to backup those data files first though:

"How to Perform a Windows XP Repair Install"
http://michaelstevenstech.com/XPrepairinstall.htm

Courtesy of MVP Michael Stevens.

Will
 

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