Can't boot machine from C or from Windows CD

G

Guest

Removed some hotfix files installed by Windows update - when I removed SP5,
machine went into a reboot, and has been unbootable since

Symptom is that it takes ~10 minutes to get to the login screen, and then
when I try to login as Administrator, it reports that "The System cannot log
you on now because thje domain ETP is not available."

ETP is one of the power users on this system.

I can't log on as any of the other user IDs either.

When I modify the boot sequence to boot from the CD containing my original
Windows 2000 CD, it spins up the CD, but then seems to go into the same
sequence as when trying to boot from the C drive

What can I do to recover?
 
P

Pegasus \(MVP\)

jhnptbrg said:
Removed some hotfix files installed by Windows update - when I removed SP5,
machine went into a reboot, and has been unbootable since

Symptom is that it takes ~10 minutes to get to the login screen, and then
when I try to login as Administrator, it reports that "The System cannot log
you on now because thje domain ETP is not available."

ETP is one of the power users on this system.

I can't log on as any of the other user IDs either.

When I modify the boot sequence to boot from the CD containing my original
Windows 2000 CD, it spins up the CD, but then seems to go into the same
sequence as when trying to boot from the C drive

What can I do to recover?
Click to expand...

You write "when I removed SP5". Are you sure this is a Win2000
PC? I thought the latest Win2000 service pack is SP4?

To recover from your problem you have to ask your system
administrator to log on locally, then rejoin the PC to the ETP
domain.
 
D

Dave Patrick

Why were you removing them? SP5? What happens if you logon locally using the
local administrator account?

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect
 
G

Guest

Another post also questioned sp5 - perhaps I misread the description on the
hotfix I deleted - it was the most recent one that Windows Update had
automatically installed. In any event, I have booted successfully from the
Windows CD, does a "automatic (fast) repair", and can now get into the
machine, but some things are pretty screwed up - Windows Update says I'm
using IE 5 and need to upgrade to at least 5.5, but when I download and run
IE 6, the installer says I'm already running that version and recommends not
reinstalling. THe About IE says I'm running 5, but the version number is the
same a for another machine I have that's running 6 (6.0.2800.1106).

At this point, I'm backing up files, and then I will want to try to repair
Windows - any suggestions welcome - is this a case where I should reformat
and reinstall clean???

Dave Patrick said:
Why were you removing them? SP5? What happens if you logon locally using the
local administrator account?

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

jhnptbrg said:
Removed some hotfix files installed by Windows update - when I removed
SP5,
machine went into a reboot, and has been unbootable since

Symptom is that it takes ~10 minutes to get to the login screen, and then
when I try to login as Administrator, it reports that "The System cannot
log
you on now because thje domain ETP is not available."

ETP is one of the power users on this system.

I can't log on as any of the other user IDs either.

When I modify the boot sequence to boot from the CD containing my original
Windows 2000 CD, it spins up the CD, but then seems to go into the same
sequence as when trying to boot from the C drive

What can I do to recover?
Click to expand...
Click to expand...
 
G

Guest

see response to Dave Patrick in the thread - this is a single standalone
machine, and I was trying to log in as administrator but could not, because
of the message included in the initial post

addl suggestions welcome re repair/reload, thx
 
D

Dave Patrick

That's normal and expected behavior. A repair install backs you up to a gold
install. (SP0 and no updates)

Be sure to apply SP4 and these two below to your repair install before
connecting to any network. Internet included. (sasser, msblast)
http://download.microsoft.com/download/E/6/A/E6A04295-D2A8-40D0-A0C5-241BFECD095E/W2KSP4_EN.EXE
http://www.microsoft.com/technet/security/bulletin/MS03-043.mspx
http://www.microsoft.com/technet/security/bulletin/MS03-049.mspx

Then

Rollup 1 for Microsoft Windows 2000 Service Pack 4
http://www.microsoft.com/downloads/...CF-8850-4531-B52B-BF28B324C662&displaylang=en

You still didn't mention why you were doing this in the first place. Yes it
might be time for that clean install.


--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect
 
G

Guest

I got started because I bought a webcam and it didn't work with Skype, so I
was trying to bring my daighter's machine into the same state of updates as
my machine, where it did work - screwy idea I guess, but at this point, I'm
just trying to get back to a healthy machine

What's the recommended procedure for a clean install - I've started trying
this on a spare drive I have, it said I couldn't install my CD over an SP4
drive, so it recommended a clean install, but didn't reformat the drive - is
that really going to be a clean install, or is there a better way to start
fresh?

Dave Patrick said:
That's normal and expected behavior. A repair install backs you up to a gold
install. (SP0 and no updates)

Be sure to apply SP4 and these two below to your repair install before
connecting to any network. Internet included. (sasser, msblast)
http://download.microsoft.com/download/E/6/A/E6A04295-D2A8-40D0-A0C5-241BFECD095E/W2KSP4_EN.EXE
http://www.microsoft.com/technet/security/bulletin/MS03-043.mspx
http://www.microsoft.com/technet/security/bulletin/MS03-049.mspx

Then

Rollup 1 for Microsoft Windows 2000 Service Pack 4
http://www.microsoft.com/downloads/...CF-8850-4531-B52B-BF28B324C662&displaylang=en

You still didn't mention why you were doing this in the first place. Yes it
might be time for that clean install.


--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

jhnptbrg said:
Another post also questioned sp5 - perhaps I misread the description on
the
hotfix I deleted - it was the most recent one that Windows Update had
automatically installed. In any event, I have booted successfully from the
Windows CD, does a "automatic (fast) repair", and can now get into the
machine, but some things are pretty screwed up - Windows Update says I'm
using IE 5 and need to upgrade to at least 5.5, but when I download and
run
IE 6, the installer says I'm already running that version and recommends
not
reinstalling. THe About IE says I'm running 5, but the version number is
the
same a for another machine I have that's running 6 (6.0.2800.1106).

At this point, I'm backing up files, and then I will want to try to repair
Windows - any suggestions welcome - is this a case where I should reformat
and reinstall clean???
Click to expand...
Click to expand...
 
D

Dave Patrick

To do a clean install, either boot the Windows 2000 install CD-Rom or setup
disks. The set of four install disks can be created from your Windows 2000
CD-Rom; change to the \bootdisk directory on the CD-Rom and execute
makeboot.exe (from dos) or makebt32.exe (from 32 bit) and follow the
prompts.

(Note: If your drive controller is not natively supported then you'll want
to boot the Windows 2000 install CD-Rom. Then *F6* very early and very
important (at setup is inspecting your system) in the setup to prevent drive
controller detection, and select S to specify additional drivers. Then later
you'll be prompted to insert the manufacturer supplied Windows 2000 driver
for your drive controller in drive "A")

Setup inspects your computer's hardware configuration and then begins to
install the Setup and driver files. When the Windows 2000 Professional
screen appears, press ENTER to set up Windows 2000 Professional.

Read the license agreement, and then press the F8 key to accept the terms of
the license agreement and continue the installation.

When the Windows 2000 Professional Setup screen appears, all the existing
partitions and the unpartitioned spaces are listed for each physical hard
disk. Use the ARROW keys to select the partitions Press D to delete an
existing partition, If you press D to delete an existing partition, you must
then press L (or press ENTER, and then press L if it is the System
partition) to confirm that you want to delete the partition. Repeat this
step for each of the existing partitions When all the partitions are deleted
press F3 to exit setup, (to avoid unexpected drive letter assignments with
your new install) then restart the pc then when you get to this point in
setup again select the unpartitioned space, and then press C to create a new
partition and specify the size (if required). Windows will by default use
all available space.

Be sure to apply SP4 and these two below to your new install before
connecting to any network. Internet included. (sasser, msblast)
http://download.microsoft.com/download/E/6/A/E6A04295-D2A8-40D0-A0C5-241BFECD095E/W2KSP4_EN.EXE
http://www.microsoft.com/technet/security/bulletin/MS03-043.mspx
http://www.microsoft.com/technet/security/bulletin/MS03-049.mspx

Then

Rollup 1 for Microsoft Windows 2000 Service Pack 4
http://www.microsoft.com/downloads/...CF-8850-4531-B52B-BF28B324C662&displaylang=en



--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect
 
G

Guest

okay, I think I understand, but how do I get/apply sp4 and the other items if
I can't connect to a network? (feeling stupid, sorry)

Dave Patrick said:
To do a clean install, either boot the Windows 2000 install CD-Rom or setup
disks. The set of four install disks can be created from your Windows 2000
CD-Rom; change to the \bootdisk directory on the CD-Rom and execute
makeboot.exe (from dos) or makebt32.exe (from 32 bit) and follow the
prompts.

(Note: If your drive controller is not natively supported then you'll want
to boot the Windows 2000 install CD-Rom. Then *F6* very early and very
important (at setup is inspecting your system) in the setup to prevent drive
controller detection, and select S to specify additional drivers. Then later
you'll be prompted to insert the manufacturer supplied Windows 2000 driver
for your drive controller in drive "A")

Setup inspects your computer's hardware configuration and then begins to
install the Setup and driver files. When the Windows 2000 Professional
screen appears, press ENTER to set up Windows 2000 Professional.

Read the license agreement, and then press the F8 key to accept the terms of
the license agreement and continue the installation.

When the Windows 2000 Professional Setup screen appears, all the existing
partitions and the unpartitioned spaces are listed for each physical hard
disk. Use the ARROW keys to select the partitions Press D to delete an
existing partition, If you press D to delete an existing partition, you must
then press L (or press ENTER, and then press L if it is the System
partition) to confirm that you want to delete the partition. Repeat this
step for each of the existing partitions When all the partitions are deleted
press F3 to exit setup, (to avoid unexpected drive letter assignments with
your new install) then restart the pc then when you get to this point in
setup again select the unpartitioned space, and then press C to create a new
partition and specify the size (if required). Windows will by default use
all available space.

Be sure to apply SP4 and these two below to your new install before
connecting to any network. Internet included. (sasser, msblast)
http://download.microsoft.com/download/E/6/A/E6A04295-D2A8-40D0-A0C5-241BFECD095E/W2KSP4_EN.EXE
http://www.microsoft.com/technet/security/bulletin/MS03-043.mspx
http://www.microsoft.com/technet/security/bulletin/MS03-049.mspx

Then

Rollup 1 for Microsoft Windows 2000 Service Pack 4
http://www.microsoft.com/downloads/...CF-8850-4531-B52B-BF28B324C662&displaylang=en



--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

jhnptbrg said:
I got started because I bought a webcam and it didn't work with Skype, so I
was trying to bring my daighter's machine into the same state of updates
as
my machine, where it did work - screwy idea I guess, but at this point,
I'm
just trying to get back to a healthy machine

What's the recommended procedure for a clean install - I've started trying
this on a spare drive I have, it said I couldn't install my CD over an SP4
drive, so it recommended a clean install, but didn't reformat the drive -
is
that really going to be a clean install, or is there a better way to start
fresh?
Click to expand...
Click to expand...
 
D

Dave Patrick

Download them before hand or download them with another user's machine. You
can use the links I provided.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect
 
G

Guest

okay, so just to be sure I get it, I download those to a cd, then install
from the cd, right?

Dave Patrick said:
Download them before hand or download them with another user's machine. You
can use the links I provided.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

jhnptbrg said:
okay, I think I understand, but how do I get/apply sp4 and the other items
if
I can't connect to a network? (feeling stupid, sorry)
Click to expand...
Click to expand...
 
G

Guest

Okay, I followed the approach you gave here (repair, not clean load, yet),
and almost everything is good - 2 exceptions
1. Outlook express won't start - "Outlook Express could not be started
because MSOE.DLL could not be loaded" - the file is in the OE program folder,
so I suspect the registery is screwed up
2. the web cam driver (and skype) both generate the message "THe procedure
entry point StrTokEx could not be located in the dynamic link library
MSOERT2.dll"

I really appreciate all your help - any additional ideas about how to
overcome these new hickups?

Dave Patrick said:
That's normal and expected behavior. A repair install backs you up to a gold
install. (SP0 and no updates)

Be sure to apply SP4 and these two below to your repair install before
connecting to any network. Internet included. (sasser, msblast)
http://download.microsoft.com/download/E/6/A/E6A04295-D2A8-40D0-A0C5-241BFECD095E/W2KSP4_EN.EXE
http://www.microsoft.com/technet/security/bulletin/MS03-043.mspx
http://www.microsoft.com/technet/security/bulletin/MS03-049.mspx

Then

Rollup 1 for Microsoft Windows 2000 Service Pack 4
http://www.microsoft.com/downloads/...CF-8850-4531-B52B-BF28B324C662&displaylang=en

You still didn't mention why you were doing this in the first place. Yes it
might be time for that clean install.


--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

jhnptbrg said:
Another post also questioned sp5 - perhaps I misread the description on
the
hotfix I deleted - it was the most recent one that Windows Update had
automatically installed. In any event, I have booted successfully from the
Windows CD, does a "automatic (fast) repair", and can now get into the
machine, but some things are pretty screwed up - Windows Update says I'm
using IE 5 and need to upgrade to at least 5.5, but when I download and
run
IE 6, the installer says I'm already running that version and recommends
not
reinstalling. THe About IE says I'm running 5, but the version number is
the
same a for another machine I have that's running 6 (6.0.2800.1106).

At this point, I'm backing up files, and then I will want to try to repair
Windows - any suggestions welcome - is this a case where I should reformat
and reinstall clean???
Click to expand...
Click to expand...
 
G

Guest

sorry, should have mentioned that I reinstalled OE6 on top of the messed up
config that I described in my first message - is there a way to deinstall and
reinstall?

Dave Patrick said:
Sounds like internet explorer and outlook express are damaged. I'd download
and install IE6. The DLL you mention is an outlook express runtime
component.

http://www.microsoft.com/windows/ie/ie6/downloads/critical/ie6sp1/default.mspx

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

jhnptbrg said:
Okay, I followed the approach you gave here (repair, not clean load, yet),
and almost everything is good - 2 exceptions
1. Outlook express won't start - "Outlook Express could not be started
because MSOE.DLL could not be loaded" - the file is in the OE program
folder,
so I suspect the registery is screwed up
2. the web cam driver (and skype) both generate the message "THe procedure
entry point StrTokEx could not be located in the dynamic link library
MSOERT2.dll"

I really appreciate all your help - any additional ideas about how to
overcome these new hickups?
Click to expand...
Click to expand...
 
G

Guest

sorry, also forgot to mention that all but one of the 47 MS Update patches
that were suggested installed successfully - OE security patch was the one
that didn't

Dave Patrick said:
Sounds like internet explorer and outlook express are damaged. I'd download
and install IE6. The DLL you mention is an outlook express runtime
component.

http://www.microsoft.com/windows/ie/ie6/downloads/critical/ie6sp1/default.mspx

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

jhnptbrg said:
Okay, I followed the approach you gave here (repair, not clean load, yet),
and almost everything is good - 2 exceptions
1. Outlook express won't start - "Outlook Express could not be started
because MSOE.DLL could not be loaded" - the file is in the OE program
folder,
so I suspect the registery is screwed up
2. the web cam driver (and skype) both generate the message "THe procedure
entry point StrTokEx could not be located in the dynamic link library
MSOERT2.dll"

I really appreciate all your help - any additional ideas about how to
overcome these new hickups?
Click to expand...
Click to expand...
 

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