Can't add new hardware

[Guest]

Hi,

Running XP SP2. A few weeks ago, tried to connect a mobile phone to the PC
but it eould not connect and the harware wizzard kept trying to look for
something on the software disc that wasn't there. Thought it maybe the phone,
but now the PC won't connect to a new camera (downloaded the WIA drivers from
Canon) and also won't connect to a All-in-1 card reader/writer. Each time it
detects new hardware it goes straight into hardware wizzard and there never
is anything it can find from disc or downloaded drivers etc.

On device manager it quotes error codes 1 and 28.

Connects fine to another camera whose software/drivers have been on for years.

Any ideas?

Cheers.

 

[Cari \(MS-MVP\)]

Error Code 1... no drivers installed or installed incorrectly
http://support.microsoft.com/kb/310123/en-us#

Error Code 28.... again, driver issue:
http://support.microsoft.com/kb/310123/en-us#

Seems it's still looking for the phone drivers.

 

[Guest]

Error Code 1... no drivers installed or installed incorrectly
http://support.microsoft.com/kb/310123/en-us#

Error Code 28.... again, driver issue:
http://support.microsoft.com/kb/310123/en-us#

Seems it's still looking for the phone drivers.

Obviously...but do you have any idea of how to remedy this situation? Is
there a ton of spyware that Ad-Aware can't emove or some virus that AVG can't
get hold of? Should I just wipe the PC and re-load?

 

[Cari \(MS-MVP\)]

Try a System Restore to the point befoe you connected the phone before
formatting.

 

[Guest]

I've done that, back in the beginning of June. The problem is I don't know
when this problem started as I haven't added new hardware for a few years and
now I'm trying to add three bits of hardware. Could it be XP drivers as one
of the things I'm trying to add is plug n play?

 

[Cari \(MS-MVP\)]

One of the things to remember is always do one piece of hardware at once or,
as you've discovered, it makes it really difficult to diagnose exactly which
one is causing the problem.

With USB devices, it's nearly always the case that the drivers must be
installed BEFORE the hardware is connected to the PC. And June is rather a
long time for a System Restore point, I'd probably only consider rolling
back a week or so.