Cannot turn off reminder

[Michael Taylor]

I get a message from Outlook 2007 saying it cannot turn off a reminder for
two calendar items.

I synchronise my Outlook 2007 with an Exchange server, and on another PC and
laptop I synchronise using Outlook 2003, and also on a PDA.

It's only Outlook 2007 that displays the following messages when I click on
'dismiss' when a reminder dialog box appears:

'Cannot turn off the reminder. You may be reminded again. Cannot locate
recurrence information for this appointment.'

I deleted the appointments from the calendar, which got synchronised to all
the Outlooks, but I still get the same message in Outlook 2007.

I read a KB article for Outlook 2000 indicating this could happen due to
different versions of Outlook when using Calendar automatic colour options -
which I am using in Outlook 2003. I reset the automatic formatting options
in Outlook 2003 but that didn't help.

I've run 'scanost.exe' which ran fine, but didn't clear up the problem.

Is there a way to zap these reminders? Also, is the cause of the problem due
to the automatic formatting?

Thanks for any advice.
Mike

 

[Michael Taylor]

Update....

It looks like many Outlook 2007 users are having this problem, and that it
has affected Outlook 2000 and 2003 too. I've seen various ways to resolve
those problems in 2000 & 2003, such as running 'outlook.exe
/cleanreminders', 'outlook.exe /cleanfreebusy' and 'outlook.exe
/resetfolders'.

I've tried all these, and also deleted the Outlook profile and recreated it,
but the problem remains.

 

[Michael Taylor]

Another update.....

I've solved my Outlook 2007 problems by accessing my exchange account
through OWA - Outlook Web Access. When I accessed it, it came up with an
even bigger list of reminders than I was getting through Outlook 2007. I was
able to dismiss them all. Now when I access Outlook 2007, it synchronised
the folders as usual, and this time it did not issue any reminders.

Hopefully this may be of use to someone else.
Mike