cannot send mail from motels ect.

[Guest]

When my wife uses her laptop away from home in motels. she can browse the
internet or receive mail but cannot send mail. I know they give her an
ethernet cable at every place she stays and she knows how to set laptop up
for those 2 things but the sending of mail has me baffeled. She uses
incredamail and has xp media center 2k5. I was wondering what setting needs
changed to make it possible to send mail. I thank you very much in advance
for the help

 

[R. McCarty]

Incredimail is a mail client, the important data is the mail servers that
are defined. Usually inbounds mail servers are Pop.___.Com and the
outbounds will be in the form of Smtp.___.Com. Certain mail servers
use non-standard ports as a security measure.

Is the mail account an ISP based one or a Corporate ( Business )
domain based one ? When she attempts to send a mail message does
the mail client report any errors ?

If the mail account is an ISP one can she use the Web mail client that
all ISPs provide and send message through that ?

 

[Pegasus \(MVP\)]

When my wife uses her laptop away from home in motels. she can browse the
internet or receive mail but cannot send mail. I know they give her an
ethernet cable at every place she stays and she knows how to set laptop up
for those 2 things but the sending of mail has me baffeled. She uses
incredamail and has xp media center 2k5. I was wondering what setting
needs
changed to make it possible to send mail. I thank you very much in advance
for the help

You need to make an adjustment to Incredimail so that it
uses the SMTP server available at the motel. The motel
reception will tell her what it is. It is often referred to as
the "outgoing mail server" and it might look like so:
mail.SomeISP.com.

 

[Patrick Keenan]

When my wife uses her laptop away from home in motels. she can browse the
internet or receive mail but cannot send mail. I know they give her an
ethernet cable at every place she stays and she knows how to set laptop up
for those 2 things but the sending of mail has me baffeled. She uses
incredamail and has xp media center 2k5.

Neither of these are really relevant to the problem, which is a network
issue.

I was wondering what setting needs
changed to make it possible to send mail. I thank you very much in advance
for the help

The setting that needs to be changed is the outgoing mail server. She
needs an account with another mail service, like Google's gmail.

What's happening is that at home, she is connecting to your ISP's SMTP
server on port 25, while connected to their network. But, like most,
your ISP does not allow connections to that mail server from outside of
their network, which is called relaying. Blocking relaying is common
practice, to prevent the ISP's servers from being used for spam purposes.

So, what is necessary is to sign up for another mail service, like gmail.
Follow the directions, and create a gmail account accessed by Outlook
Express. Now, go to Tools, Accounts in Outlook Express and take the
settings for the outgoing server, including ports and SSL settings, and
apply them to the mail client you're using. Also change the "from" and
"reply to" addresses, so that mail is received normally.

HTH
-pk

 

[Richard in AZ]

Neither of these are really relevant to the problem, which is a network issue.


The setting that needs to be changed is the outgoing mail server. She needs an account with
another mail service, like Google's gmail.

What's happening is that at home, she is connecting to your ISP's SMTP server on port 25, while
connected to their network. But, like most, your ISP does not allow connections to that mail
server from outside of their network, which is called relaying. Blocking relaying is common
practice, to prevent the ISP's servers from being used for spam purposes.

So, what is necessary is to sign up for another mail service, like gmail. Follow the directions,
and create a gmail account accessed by Outlook Express. Now, go to Tools, Accounts in Outlook
Express and take the settings for the outgoing server, including ports and SSL settings, and apply
them to the mail client you're using. Also change the "from" and "reply to" addresses, so that
mail is received normally.

HTH
-pk

Or, she can learn to use the webmail service her ISP provides.
That only requires you to log onto the ISP website and go to webmail,
enter her email address and password and read, write or reply as required.

 

[Patrick Keenan]

Or, she can learn to use the webmail service her ISP provides.
That only requires you to log onto the ISP website and go to webmail,
enter her email address and password and read, write or reply as required.

Yes. But for many people, that isn't a preferred option. Part of the
reason for that is that often, the address lists from the mail client can't
easily be ported to the web client.

It's not difficult or expensive to fix the problem so that the user doesn't
have to change their behaviour.

HTH
-pk

 

[Richard in AZ]

Yes. But for many people, that isn't a preferred option. Part of the reason for that is that
often, the address lists from the mail client can't easily be ported to the web client.

It's not difficult or expensive to fix the problem so that the user doesn't have to change their
behaviour.

HTH
-pk

Strange, I have set up a lot of computer with a short cut to their webmail link and imported their
address book into the webmail site. Normally takes a CSV copy of the address book, but that is
commonly available as an export option. Then they don't have to change settings. But I will
admit that have a Gmail account and using in the mail client is a good idea. Then when you change
ISP's you don't have to change email address.

 

[Patrick Keenan]

Strange, I have set up a lot of computer with a short cut to their webmail
link and imported their address book into the webmail site. Normally
takes a CSV copy of the address book, but that is commonly available as an
export option. Then they don't have to change settings. But I will
admit that have a Gmail account and using in the mail client is a good
idea. Then when you change ISP's you don't have to change email address.

Yes, and it's cheap, and gmail is pretty reliable. Set up properly, and
that's easy to do, nobody notices and reply mail all goes to the right
place.

I started suggesting it to clients who had different ISPs at office and home
(cable vs DSL), which caused exactly the problem described, rather than ding
them an extra amount monthly just for an outgoing mail server (worse, that
money did not come to *me*). This let them just drag the laptop back and
forth not have to think about where they were and whether or not they could
use Outlook.

-pk

 

[Plato]

When my wife uses her laptop away from home in motels. she can browse the
internet or receive mail but cannot send mail. I know they give her an

Try:

http://www.mail2web.com/