cannot see new emails in inbox

[Guest]

Hi,

We have a user who both uses outlook at the office and at home. The problem
is that in the office she is able to see all new emails in the inbox, sent
items etc, but when she logs on at home, she is able to see all inbox and
sent items etc.

When she logs back into the office pc, she is not able to see any new emails
or sent items, so it seems like her home pc is downloading any new emails or
perhaps the entire mailbox onto her home pc. Is there a setting in outlook
to stop this happening, so that she has access to all emails at whatever
location she maybe.

cheers

M

 

[Hal Hostetler [MVP P/I]]

Sounds like she has her Delivery Location at home set to Personal Folders
instead of Mailbox. This setting would cause all her email to move from her
Mailbox to her Personal Folders leaving the Mailbox empty. Delivery
location both at work and at home should set to "Mailbox - (her username)"

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
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