Cannot run windows update on sony vaio laptop running vista business

[News.Microsoft.com]

Hello,

When tryinng to connect to windows update i get an error 80072EFD. i have
tried adding microsoft.com to the allowed site lists. but nothing.

office update also doesn't work. ms word 2003 keeps crashing then telling me
to update office.

regards

Benn

 

[Julian]

Hello,

When tryinng to connect to windows update i get an error 80072EFD. i have
tried adding microsoft.com to the allowed site lists. but nothing.

office update also doesn't work. ms word 2003 keeps crashing then telling
me to update office.

A very brief search of the web, try google,
comes back with many hits for the error code
when associated with windows update.

Here is a sample...
http://www.windowsupdateadvisor.com/error-0x80072efd.html
http://www.velocityreviews.com/forums/t213606-windows-update-kb889293.html

The second link contains a remedy that someone has found to be a success...

"Delete the contents of the DataStore folder and the Download folder,
found in the Win32 folder. Re-try the upgrade installation."