Cannot install updates...

[Cal Thomas]

Sorry, this is a cross post from help and support forum as well.

-------------------

On a laptop running windows xp sp2, I am trying to install downloaded
updates using Custom and get the following error boxes:

first one that says problem with

wuauclt.exe has encountered a problem and needs to close

then next box says
problem with
Generic Host Process for winsvcs32 has encountered a problem and needs
to close

then finally
ntauthority\system does a mandatory shutdown in 60 secs due to a RPC
call error

and computer reboots.

I haven't seen this problem before.

Any ideas where to start?

I have already unchecked all startup items from msconfig startup tab
Have ran 3 registry checkers successfully
Have updated spywareblaster
updated and ran spybot
updated and ran adaware

I also get a frozen window in the "Windows is Shutting Down" screen

 

[PA Bear]

You didn't crosspost, you multiposted:

Multiposting vs Crossposting:
http://www.blakjak.demon.co.uk/mul_crss.htm

[Furthermore, WinXP Help and Support newsgroup is for issues relating to
Start > Help & Support.]

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s).

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527

2. You cannot install some updates or programs
http://support.microsoft.com/default.aspx?scid=kb;en-us;822798

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm

5. Windows Update-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windowsupdate

Archive of Windows Update newsgroup:
http://groups-beta.google.com/group/microsoft.public.windowsupdate