Cannot Install New Hardware

[Guest]

I am extremely frustrated with XP. Since installing SP2 I cannot install new
hardware that is supposed to be XP complient and hence has no drivers with
it. I can install devices that have drivers that come with them such as
Pinnacle AV/DV (except for the firewire port). Something as simple as CD
drive or hard disk will not install properly. (I was able to force a new disk
install by manually pointing to the directory Windows\ServicePackFiles\i386
to find the drivers. The wizard could not find the drivers on its own and
would always fail. (Code 28.) This does not work for USB or firewire devices.
I installed a new device with another firewire port and it won't load.
Pre-existing (before SP2) firewire ports are OK. Likewise with USB. A new
USB2 device won't load. I go to install drivers from the motherboard CD and
it won't let me as it says XP SP1 drivers should be used. The only drivers on
the CD are for Win2k and Win98. The same trick I used with the hard disk
won't work with the USB drive.

If anyone else has had this problem and solved it I would really appreciate
if you would tell me what you did. I suppose something in the registry is
pointing in the wrong location or there are some files missing, but I can't
figure out what.

 

[Guest]

Open system properties,device mgr.,locate the usb controller,R.click on
it,then select,update drivers,then close out.If you run a an older board,
go to microsoft.com/downloads,use the scroll bar and scroll to xp,then
type underneath:Windows XP Locate download #40,it updates the board
for SP2.

 

[Guest]

I don't fully understand your post. Are you saying this is what I should do
if I have an older motherboard? The MOBO is a new Asus P4G800-E and the
driver CD specifically says no drivers needed for XP for USB2. I have loaded
the drivers for the on board IEEE host controller which seems to work.
Obviously, I have loaded all the other MOBO drivers for Intel acceleration,
etc., etc. (These were loaded before SP2 at time of system build this
summer.) Also, driver for IEEE that came with Creative Audigy and all new
Audiby and Pinnacle drivers, etc. What still doesn't work are drivers for a
new USB2 and the IEEE controller for the new Pinnacle AV/DV board.

When I go to microsoft.com/downloads as you suggest and type in Windows XP
in the "search for" window and scroll to update #40 I get Security Update for
Windows XP (KB841356). Is this what you were referring to? I had updated all
patches before downloading and installing SP2.

 

[Guest]

I am glad to post the solution to my problem here to share with you.

I did take this problem to Microsoft. Microsoft had me uninstall and
reinstall SP2 in safe mode to no avail. But I will say the Microsoft reply
was very prompt.

In the mean time I ran across this Microsoft document in help and support:
http://support.microsoft.com/default.aspx?scid=kb;en-us;830552
"The hardware was not installed because the wizard could not find the
necessary software" error message when you connect a Microsoft Sidewinder USB
game controller.

This was as close to my problem (except that my problem was with ANY install
of standard devices) as anything I had seen. As all the inf files appeared to
be there for the devices I was trying to load, I renamed the INFcache.1 file
to INFcache.1.bak (just in case) and rebooted. Everything loaded and the
"faulty" devices in the device manager rearranged themselves. Problem solved!
I am very happy to find this simple solution as some IT professionals were
suggesting the only solution was a reinstall of XP.