Cannot get Outlook Express to connect

[Blair]

I have a friend who has the following problem
Uses\XP with Wanadoo broddband.
Connects to the Internet ok with Internet Explorer.
I visited him to check his settings on Outlook Express and all appeared OK.
A fault report appears each time which says that the password is incorrect
Knowing windows messages I know they do not necessarily reflect the actual
fault.
I have deleted the password each time and put in the correct one but I am
wondering if the password is protected from change and perhaps requires
another method of changing this
Any ideas please ?
Blair

 

[Phil Weldon]

'Blair wrote, in part:
| I have a friend who has the following problem
| Uses\XP with Wanadoo broddband.
| Connects to the Internet ok with Internet Explorer.
| I visited him to check his settings on Outlook Express and all appeared
OK.
| A fault report appears each time which says that the password is incorrect
_____

Your friend should get in touch with the ISP provider and check that he is
using the correct user name and password.
The ISP can verify the actual user account name and password. The ISP can
also check his mail server settings.

Phil Weldon

|I have a friend who has the following problem
| Uses\XP with Wanadoo broddband.
| Connects to the Internet ok with Internet Explorer.
| I visited him to check his settings on Outlook Express and all appeared
OK.
| A fault report appears each time which says that the password is incorrect
| Knowing windows messages I know they do not necessarily reflect the actual
| fault.
| I have deleted the password each time and put in the correct one but I am
| wondering if the password is protected from change and perhaps requires
| another method of changing this
| Any ideas please ?
| Blair
|
|
|

 

[Guest]

Hi Blair,

Try reading the following articles and see if they help.

Cannot Save E-Mail Account Password in Outlook Express
Link : http://support.microsoft.com/kb/228713/en-us

Save password setting not retained in Outlook or Outlook Express
Link : http://support.microsoft.com/kb/290684/en-us

Let me know how you get on ?

Andy W

 

[Rick \Nutcase\ Rogers]

Hi Blair,

"Password is incorrect" is not usually wrong, I would have him check for
correct case, and also whether or not the account requires authentication.

It is also possible that there is trouble at the mail server, checking with
the provider may help clear it up.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org

 

[Blair]

Hi Rick
Thanks to you,Andy and Phil for al your help
I am visiting him on Friday and will let you know the result
Blair

 

[Blair]

Fixed the problem. He had added the @fs at the end of his address
Blair