cannot get mail

A

amanda Lehman

all of a sudden we can no longer recieve e-mail it keeps asking for user name
and password. when we typ it in it just asks again and again the when
canceled it says invalid user name or password. I have reset it and know te
password is correct. whatcan we do?
 
G

Gary VanderMolen

Your username/password login is not being accepted.
You can test your password by logging in to your provider's webmail.
If that works, it proves you have the correct username and password.
A likely reason for the username/password failing is account corruption.
One thing you should try as a possible quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://download.live.com/wlmail

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
 
A

amanda Lehman

If I upgrade will I lose my emails waiting out in space somewhere? we hve
used this email forover a year and now the problem started. I can go online
and I have deleted the acount and restarted it and recreated it. it has never
asked for username and passord before why did it start now? Thank you for the
fast response.
 
G

Gary VanderMolen

Norton security products are among the top three troublemakers for
Windows Mail. Symptoms often don't surface until several months have
gone by, or until an update occurs.
First, be sure to disable its email scanning, for the reason explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Disabling the Norton program is often insufficient. Do a trial uninstall,
followed by using their debris removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Instead of uninstalling your antivirus, another option is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of overly
intrusive antivirus products: http://download.live.com/wlmail
 
G

GarryP

I have just started to experience the same problem, although my wife on the
same computer has no access problems. Does this make sense?
 
G

Gary VanderMolen

I assume your wife has her own Windows user login?
Yes, antivirus related issues can be very much hit or miss.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads

Mail Password 1
Outlook sign in issue 3
windows mail 3
cannot get mail 1
Help! Cannot get Windows Mail (Vista) to connect to email 12
Password 1
No recieve e-mails 1
Logon won't logon me on 5

Top