Cannot export registry file

[Guest]

I have a desktop computer with the following software.

Windows XP Home Edition (all updates are installed, including Service Pak 2)

Other software: McAfee Security Center, [Windows Firewall is Disabled], Zone
Alarm Standard firewall, Webroot Spy Sweeper.

Technical support from another software company is helping me troubleshoot a
problem with their software. They asked me to perform the following steps:

1- Click 'start' then run and type REGEDIT
2- Click on Registry/Export Registry File (or in WindowsXP click
File/Export) make sure it's saving in Desktop, then make sure the export
range is 'All', for File Name type in REGBACK, click save.

When I click save, I get the following error message:

(Registry Editor) Cannot export C:\Documents and Settings\ Bob\Desktop\
regback.reg: Error writing the file. There may be a disk or file system
error.

The support person is telling me I must fix this problem with the Registry
Editor before we can continue troubleshooting. I called my computer
manufacturer and they cannot help me.

Can anyone help?

 

[Dave Patrick]

Exporting the entire registry for most purposes is useless. Why do they need
this? It isn't possible to import a *.reg file of the entire registry.
Exporting the key(s) you're going to edit should be sufficient.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
|I have a desktop computer with the following software.
|
| Windows XP Home Edition (all updates are installed, including Service Pak
2)
|
| Other software: McAfee Security Center, [Windows Firewall is Disabled],
Zone
| Alarm Standard firewall, Webroot Spy Sweeper.
|
| Technical support from another software company is helping me troubleshoot
a
| problem with their software. They asked me to perform the following
steps:
|
| 1- Click 'start' then run and type REGEDIT
| 2- Click on Registry/Export Registry File (or in WindowsXP click
| File/Export) make sure it's saving in Desktop, then make sure the export
| range is 'All', for File Name type in REGBACK, click save.
|
| When I click save, I get the following error message:
|
| (Registry Editor) Cannot export C:\Documents and Settings\ Bob\Desktop\
| regback.reg: Error writing the file. There may be a disk or file system
| error.
|
| The support person is telling me I must fix this problem with the Registry
| Editor before we can continue troubleshooting. I called my computer
| manufacturer and they cannot help me.
|
| Can anyone help?
|

 

[Kelly]

Why are you needing to back up the whole registry? Which company is having
you do this? Just for mention, if they can't help you through this part,
why troubleshoot for/with them?

Is this spyware related, if so:

Run Ad-Aware SE, Spybot and HijackThis:
http://www.majorgeeks.com/downloads31.html

Note: Update the first two programs, once installed, before running.

Free Online Virus Scan
http://housecall.trendmicro.com/housecall/start_corp.asp

Either reason:

To Backup the Registry go to Start/Run/Regedit. Click File/Export.
Toward the bottom under Export range, choose All and save.

Be sure to use: .reg as the extension

Registry is denied:

The following registry entry can disable the Registry Editing tool.

Value Name: DisableRegistryTools
Type: DWORD
Setting: 1 = Enabled and 0 (zero) = Disabled
Registry Key: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion
\Policies\System

If you use Windows XP Professional, you may use Group Policy to enable it.

1. Click Start and select Run.
2. Type gpedit.msc in the Open box and click OK.
3. Open User Configuration->Administrative Templates->System->Prevent access
to
registry editing tools.

4. Select Not Configured and click OK.

Also, you may use an INF file to recover it.

1) Create a new text file.
2) Add the following text.

[version]
signature="$CHICAGO$"

[DefaultInstall]
AddReg=AddMe

[AddMe]
HKCU,"Software\Microsoft\Windows\CurrentVersion\Policies
\System","DisableRegistryTools",65537,00

Note: the above command should be in one line.

3) Save and exit.
4) Rename the file to Unlock.inf.
5) Right click the file and chose install - this will be quick and will give
no indication of
working.
6) Open the registry as you should now have access to it.

Added info:

HOW TO: Back Up, Edit, and Restore the Registry in Windows XP
http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;322756


--

All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

I have a desktop computer with the following software.

Windows XP Home Edition (all updates are installed, including Service Pak
2)

Other software: McAfee Security Center, [Windows Firewall is Disabled],
Zone
Alarm Standard firewall, Webroot Spy Sweeper.

Technical support from another software company is helping me troubleshoot
a
problem with their software. They asked me to perform the following
steps:

1- Click 'start' then run and type REGEDIT
2- Click on Registry/Export Registry File (or in WindowsXP click
File/Export) make sure it's saving in Desktop, then make sure the export
range is 'All', for File Name type in REGBACK, click save.

When I click save, I get the following error message:

(Registry Editor) Cannot export C:\Documents and Settings\ Bob\Desktop\
regback.reg: Error writing the file. There may be a disk or file system
error.

The support person is telling me I must fix this problem with the Registry
Editor before we can continue troubleshooting. I called my computer
manufacturer and they cannot help me.

Can anyone help?

 

[Guest]

Thanks for your reply, Kelly.

I looked in the registry to find the registry entry DisableRegistryTools.
Following the path below, the only folder I see within the "Policies" folder
is "Explorer."

What now?

Thanks, Bob

Why are you needing to back up the whole registry? Which company is having
you do this? Just for mention, if they can't help you through this part,
why troubleshoot for/with them?

Is this spyware related, if so:

Run Ad-Aware SE, Spybot and HijackThis:
http://www.majorgeeks.com/downloads31.html

Note: Update the first two programs, once installed, before running.

Free Online Virus Scan
http://housecall.trendmicro.com/housecall/start_corp.asp

Either reason:

To Backup the Registry go to Start/Run/Regedit. Click File/Export.
Toward the bottom under Export range, choose All and save.

Be sure to use: .reg as the extension

Registry is denied:

The following registry entry can disable the Registry Editing tool.

Value Name: DisableRegistryTools
Type: DWORD
Setting: 1 = Enabled and 0 (zero) = Disabled
Registry Key: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion
\Policies\System

If you use Windows XP Professional, you may use Group Policy to enable it.

1. Click Start and select Run.
2. Type gpedit.msc in the Open box and click OK.
3. Open User Configuration->Administrative Templates->System->Prevent access
to
registry editing tools.

4. Select Not Configured and click OK.

Also, you may use an INF file to recover it.

1) Create a new text file.
2) Add the following text.

[version]
signature="$CHICAGO$"

[DefaultInstall]
AddReg=AddMe

[AddMe]
HKCU,"Software\Microsoft\Windows\CurrentVersion\Policies
\System","DisableRegistryTools",65537,00

Note: the above command should be in one line.

3) Save and exit.
4) Rename the file to Unlock.inf.
5) Right click the file and chose install - this will be quick and will give
no indication of
working.
6) Open the registry as you should now have access to it.

Added info:

HOW TO: Back Up, Edit, and Restore the Registry in Windows XP
http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;322756


--

All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

I have a desktop computer with the following software.

Windows XP Home Edition (all updates are installed, including Service Pak
2)

Other software: McAfee Security Center, [Windows Firewall is Disabled],
Zone
Alarm Standard firewall, Webroot Spy Sweeper.

Technical support from another software company is helping me troubleshoot
a
problem with their software. They asked me to perform the following
steps:

1- Click 'start' then run and type REGEDIT
2- Click on Registry/Export Registry File (or in WindowsXP click
File/Export) make sure it's saving in Desktop, then make sure the export
range is 'All', for File Name type in REGBACK, click save.

When I click save, I get the following error message:

(Registry Editor) Cannot export C:\Documents and Settings\ Bob\Desktop\
regback.reg: Error writing the file. There may be a disk or file system
error.

The support person is telling me I must fix this problem with the Registry
Editor before we can continue troubleshooting. I called my computer
manufacturer and they cannot help me.

Can anyone help?

 

[Kelly]

Then all is well. This means that registry functions are not disabled for
you.

--

All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

Thanks for your reply, Kelly.

I looked in the registry to find the registry entry DisableRegistryTools.
Following the path below, the only folder I see within the "Policies"
folder
is "Explorer."

What now?

Thanks, Bob

Why are you needing to back up the whole registry? Which company is
having
you do this? Just for mention, if they can't help you through this part,
why troubleshoot for/with them?

Is this spyware related, if so:

Run Ad-Aware SE, Spybot and HijackThis:
http://www.majorgeeks.com/downloads31.html

Note: Update the first two programs, once installed, before running.

Free Online Virus Scan
http://housecall.trendmicro.com/housecall/start_corp.asp

Either reason:

To Backup the Registry go to Start/Run/Regedit. Click File/Export.
Toward the bottom under Export range, choose All and save.

Be sure to use: .reg as the extension

Registry is denied:

The following registry entry can disable the Registry Editing tool.

Value Name: DisableRegistryTools
Type: DWORD
Setting: 1 = Enabled and 0 (zero) = Disabled
Registry Key:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion
\Policies\System

If you use Windows XP Professional, you may use Group Policy to enable
it.

1. Click Start and select Run.
2. Type gpedit.msc in the Open box and click OK.
3. Open User Configuration->Administrative Templates->System->Prevent
access
to
registry editing tools.

4. Select Not Configured and click OK.

Also, you may use an INF file to recover it.

1) Create a new text file.
2) Add the following text.

[version]
signature="$CHICAGO$"

[DefaultInstall]
AddReg=AddMe

[AddMe]
HKCU,"Software\Microsoft\Windows\CurrentVersion\Policies
\System","DisableRegistryTools",65537,00

Note: the above command should be in one line.

3) Save and exit.
4) Rename the file to Unlock.inf.
5) Right click the file and chose install - this will be quick and will
give
no indication of
working.
6) Open the registry as you should now have access to it.

Added info:

HOW TO: Back Up, Edit, and Restore the Registry in Windows XP
http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;322756


--

All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

I have a desktop computer with the following software.

Windows XP Home Edition (all updates are installed, including Service
Pak
2)

Other software: McAfee Security Center, [Windows Firewall is Disabled],
Zone
Alarm Standard firewall, Webroot Spy Sweeper.

Technical support from another software company is helping me
troubleshoot
a
problem with their software. They asked me to perform the following
steps:

1- Click 'start' then run and type REGEDIT
2- Click on Registry/Export Registry File (or in WindowsXP click
File/Export) make sure it's saving in Desktop, then make sure the
export
range is 'All', for File Name type in REGBACK, click save.

When I click save, I get the following error message:

(Registry Editor) Cannot export C:\Documents and Settings\ Bob\Desktop\
regback.reg: Error writing the file. There may be a disk or file
system
error.

The support person is telling me I must fix this problem with the
Registry
Editor before we can continue troubleshooting. I called my computer
manufacturer and they cannot help me.

Can anyone help?