Cannot create an email message...

[Guest]

I get a warning dialog stating "Cannot create an email message because the
data file to send and receive messages could not be found. To add a data file
such as a personal folder file, double-click on the Mail icon in Control
Panel."

OK... I am setting up Outlook from scratch because I had to reformat my HD
and re-install everything. I have the setup the email account properly, can
send and receive a test message, I copied my backed up Outlook.pst file in
the C:\Documents and Settings\Douglas\Local Settings\Application
Data\Microsoft\Outlook directory, have contacts in my contacts file, Tasks
and notes work fine as well as Calendar, and can hit the Send and Receive
button and receive emails.

BUT, when I try to create a New Mail Message I get the warning above. I
went to the CP and clicked on the Mail Icon, Data Files, Personal Folders,
Open Folders... and low and behold, there is my Outlook.pst file.

Humm, pesky little problem, but I know one of yawl’ has the answer out there!

Thanks in Advance,
Sixbells
~~~~~~~~~~~~~~~~~~~~~~~~~

 

[Brian Tillman]

OK... I am setting up Outlook from scratch because I had to reformat
my HD and re-install everything. I have the setup the email account
properly, can send and receive a test message, I copied my backed up
Outlook.pst file in the C:\Documents and Settings\Douglas\Local
Settings\Application Data\Microsoft\Outlook directory, have contacts
in my contacts file, Tasks and notes work fine as well as Calendar,
and can hit the Send and Receive button and receive emails.

And thereby probably corrupted your mail profile. Start with a new mail
profile and point it to the correct PST _before_ opening Outlook.

 

[Guest]

Thanks a lot Brian, works fine, just hap the order of my set-up steps wrong.
These communities are an invaluable service, one of Microsofts best ways to
interact with novice and expert alike.

Thanks Again.

 

[Brian Tillman]

Thanks a lot Brian, works fine, just hap the order of my set-up steps
wrong. These communities are an invaluable service, one of Microsofts
best ways to interact with novice and expert alike.

Except that it's rare for Microsoft employees to post here.

 

[Derek Wallace]

I have a user getting this message, however, the only thing that has changed
on the machine since it was working correctly was that we uninstalled
Symantec and installed Mcafee. I've done the same thing on bunches of
machines with no problems. Any idea what might have happened this time?

Thanks
Derek

 

[Hal Hostetler [MVP-P/I]]

McAfee decided to bite you. Uninstall McAfee, use their debris removal tool
to get rid of the crud the uninstaller leaves behind, then re-install using
the custom install feature so you do NOT load any email scanning
features/services/modules at all. See if the problem persists. You do not
need email scanning. It is entirely redundant, it does nothing but create
problems where none exist, and a PC is fully protected from email malware
without it, provided the resident file system scanner is kept current. I
might add that Norton, McAfee, and Trend are responsible for a MANY of the
posts you see in this forum, and those for Outlook Express, Windows Mail,
Windows Live Mail, Thunderbird, and just about every other email client on
the planet. Since you had Norton on the system, you might want to run their
debris removal tool also, its uninstaller leaves a load of junk behind as
well.

http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=1033
How to uninstall or reinstall supported McAfee consumer products using
theMcAfee Consumer Products Removal tool (MCPR.exe)
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
Download and run the Norton Removal Tool

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[Derek Wallace]

Thanks for the speedy response!
I'll give that a try (this user is in another city, so I can't get to it
today)

D.