cannot connect to outgoing server, pleas help!!

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

this is the error message i keep on getting

"Find outgoing mail server (SMTP)- Outlook could not connect to the
outgoing mail server. The problem could be the server name or port, or your
server may not support SSL."

I've tried everything my little brain could possibly think of. Please help!
 
What have you tried so far? Did you double check your incoming and outgoing
settings for your e-mail account?
 
yes, ive double checked the settings. I made sure the server #'s were on the
defaults, i've made sure no passwords were getting in the way, i don't know
what else to do!
 
ccn85 said:
this is the error message i keep on getting

"Find outgoing mail server (SMTP)- Outlook could not connect to the
outgoing mail server. The problem could be the server name or port, or
your
server may not support SSL."
Click to expand...


Check from the web pages or tech support for your e-mail provider or ISP
as to what server names you should be using for the POP3 and SMTP
server, and be sure to use their full names (if they say to use
"smtp.yourdomain.com", don't use just "smtp"). Usually the server names
are different for the POP3 and SMTP server but sometimes they are the
same. Of course, you provided absolutely no details about your e-mail
setup so we don't even know if you are using a POP3/SMTP, IMAP/SMTP, or
HTTPmail account.

Do you have SSL enabled in your account definition? If so, does your
mail server actually support SSL connects? If so, why are you using the
standard port numbers (110 for POP3 and 25 for SMTP)? Usually other
port numbers are used for SSL connects so you need to find out from your
e-mail provider what are those other port numbers on which they listen
for SSL connects.

You could open a DOS shell and use the ping command with the server
names to find out if your DNS server can actually find the lookup (from
IP name to IP address since computers communicate via IP addresses; IP
names are for convenience by humans to recognize a target host). Since
you are posting from Comcast, presumably you are using a Comcast e-mail
account. So what IP names are you using for the POP3 and SMTP servers?
They should be mail.comcast.net for POP3 and smtp.comcast.net for SMTP
(and notice it is .net and not .com for the top-level domain). If you
are using a different e-mail provider, no one can help you unless you
decide to divulge who that is.

--
How to post:

http://support.microsoft.com/kb/555375
http://www.newsreaders.com/guide/netiquette.html
http://www.faqs.org/faqs/usenet/emily-postnews/part1/
 
yes i am using pop3 (110) and smtp (25). i forward my school email server to
my comcast account. i recently had a problem with my wireless, but got it
fixed and had to change some things. that probably has something to do with
it. i'm sorry, im not good with computers and i dont know what to say, i just
need help! thanks, i appreciate it!
 
ccn85 said:
yes i am using pop3 (110) and smtp (25). i forward my school email
server to
my comcast account. i recently had a problem with my wireless, but got
it
fixed and had to change some things. that probably has something to do
with
it. i'm sorry, im not good with computers and i dont know what to say,
i just
need help! thanks, i appreciate it!
Click to expand...


So what do you actually have specified for the POP3 and SMTP server
names in your e-mail account defined within Outlook? What ports does
each one use (to connect to that port on the mail host)? Do you have
SSL enabled for either mail server? Do you have SPA disabled or
enabled?

Did you try the ping command to your mail hosts? In a DOS shell, run:

ping mail.comcast.net
ping smtp.comcast.net

If so, did ping work (i.e., did it find the IP address from the IP name
and then ping those hosts okay)? If pingng works the see if you can
start a mail session with the mail hosts:

telnet mail.comcast.net 110
telnet smtp.comcast.net 25

You don't really want to use the mail session. You just want to see if
you can establish a connection via telnet with the mail hosts. (Use
Ctrl+C to kill off the pending login in the mail session, or just close
the DOS shell window.)

You could also try using Outlook Express to see how it handles
downloading your mails. Comcast has web pages showing the step-by-step
process for defining an e-mail account in Outlook and in Outlook
Express. Also try disabling any anti-virus e-mail scanning feature and
anti-spam program.
 
Back
Top