Cannot Browse the Internet Using Internet Explorer While Connected

[Guest]

I installed a parental control program for Internet Explorer, but it was not
allowing AOL to dial any numbers. Also, after shutting down the AOL, Windows
XP would shut down the parental control program saying that it was
malfunctioning. So I decided to delete the parental control program from my
hard drive, and I used the uninstall program of the parental control program
to uninstall it. After the uninstall, I noticed that I could dial and use
the AOL browser as usual, but I could not use Internet Explorer. Any web
pages that I tried to visit using IE would not display, and Internet Explorer
would say, “This page cannot be displayed.†This is the same message that
you get when you are not connected to the internet at all. Apparently, IE
cannot recognize an internet connection when AOL is on. I contacted AOL, and
they instructed me to a lot of things, e.g., resetting the IE settings to
default, rebuilding the AOL adaptor using the AOL’s System Information
utility, doing system restores, turning off AOL’s own parental control, and
finally even reinstalling AOL. But none of these solved the problem.
The AOL guys told me that the parental control program must have done
something to IE program files, or it may have done something in the registry
that they cannot figure out. I searched the Microsoft data base and found
and article (Article ID # 238550) titled “Cannot Browse the Internet Using
Internet Explorer While Connected to AOL.†However, this article is for IE
version 5.0 and Windows 98 and Windows Me, but I use IE version 6.0 sp2 and
Windows XP Home sp2. The article describes a fix that must be made to the
registry to fix this problem (which according to the article occurs when
upgrading to a new version of AOL in windows 98 and windows Me). I still
tried to edit my registry according to the instructions of the article,
taking into account the differences among Widows XP, Me, and 98. At first
the problem was solved when I deleted WinSock2 registry key and then Started
AOL, then restarted the computer, and deleted the WinSock2 key that was put
there again automatically, and imported the old key that I had deleted.
But upon restarting the computer for a second time, the same problem
occurred again, and deleting the WinSock2 registry key and re-importing it
again did not help. I had also contacted the manufacture of the parental
control program (Parental Control X-treme made by StompSoft, Inc) but to no
avail. Can anybody help me?
Here is the link for the Microsoft article: (Copy and paste it to your
address bar please.)
http://support.microsoft.com/default.aspx?scid=kb;en-us;238550

 

[Adam T. Bryner]

Make sure your not connecting through a proxy server that requires
authentication.

 

[Frank Saunders, MS-MVP IE/OE]

I installed a parental control program for Internet Explorer, but it
was not allowing AOL to dial any numbers. Also, after shutting down
the AOL, Windows XP would shut down the parental control program
saying that it was malfunctioning. So I decided to delete the
parental control program from my hard drive, and I used the uninstall
program of the parental control program to uninstall it. After the
uninstall, I noticed that I could dial and use the AOL browser as
usual, but I could not use Internet Explorer. Any web pages that I
tried to visit using IE would not display, and Internet Explorer
would say, “This page cannot be displayed.†This is the same message
that you get when you are not connected to the internet at all.
Apparently, IE cannot recognize an internet connection when AOL is
on. I contacted AOL, and they instructed me to a lot of things,
e.g., resetting the IE settings to default, rebuilding the AOL
adaptor using the AOL’s System Information utility, doing system
restores, turning off AOL’s own parental control, and finally even
reinstalling AOL. But none of these solved the problem.
The AOL guys told me that the parental control program must have done
something to IE program files, or it may have done something in the
registry that they cannot figure out. I searched the Microsoft data
base and found and article (Article ID # 238550) titled “Cannot
Browse the Internet Using Internet Explorer While Connected to AOL.â€
However, this article is for IE version 5.0 and Windows 98 and
Windows Me, but I use IE version 6.0 sp2 and Windows XP Home sp2.
The article describes a fix that must be made to the registry to fix
this problem (which according to the article occurs when upgrading to
a new version of AOL in windows 98 and windows Me). I still tried to
edit my registry according to the instructions of the article, taking
into account the differences among Widows XP, Me, and 98. At first
the problem was solved when I deleted WinSock2 registry key and then
Started AOL, then restarted the computer, and deleted the WinSock2
key that was put there again automatically, and imported the old key
that I had deleted.
But upon restarting the computer for a second time, the same problem
occurred again, and deleting the WinSock2 registry key and
re-importing it again did not help. I had also contacted the
manufacture of the parental control program (Parental Control X-treme
made by StompSoft, Inc) but to no avail. Can anybody help me?
Here is the link for the Microsoft article: (Copy and paste it to your
address bar please.)
http://support.microsoft.com/default.aspx?scid=kb;en-us;238550

First eliminate any scumware.
What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx

CAUTION!!!!! Before you try to remove spyware using any of these programs ,
download a copy of LSPFIX from any of the following sites:
http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html
(if your OS is Win2k or XP) The process of removing certain malware may kill
your internet connection. If this should occur, this program, LSPFIX, will
enable you to regain your connection.

See
Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated with the program's update function
before every use, even when just downloaded. There's also a lot more to do
than just those two programs. CWShredder is also available here:
http://www.kellys-korner-xp.com/regs_edits/cwshredder.zip or
http://forum.aumha.org/downloads/cwshredder.zip
**Post your HijackThis log to
http://www.spywareinfo.com/forums/
http://forums.tomcoyote.org/
http://www.wilderssecurity.com/ or the Spyware forum at
http://forum.aumha.org/viewforum.php?f=30 for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.

See also:
http://www.microsoft.com/downloads/...a2-6a57-4c57-a8bd-dbf62eda9671&DisplayLang=en

See this link for information about malware:
http://arstechnica.com/articles/paedia/malware.ars

If nothing there helps, please post back to this thread.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx