Cannot access live web

J

Joe S.

I have three websites:
www.1.org
www.2.org
www.3.com

1 and 2 are hosted by webhost A; #3 is hosted by webhost B.

No problems with 1 and 2.

When I established 3, there was no problem -- I made the web in MS FP and
published to the host server. Over the next few weeks, I edited articles,
changed files, etc., and everything works fine.

Now, I can't publish to www.3.com. I can ftp no problem.

This is what happens:
-- Open the web on the hard drive.
-- Make a new page, modify and existing page, whatever.
-- Hit Publish
-- The web dialogue box opens and I click on "More Webs" and enter
www.3.com and hit enter.
-- Dialogue box opens asking for User ID and password -- I give it the ID
and password.
-- I get the following error message:
"Server error. An error occurred accessing your FrontPage
web files. Author: if authoring against a web server, please contact the
webmaster for this server's site. Webmasters -- please see the server\'s
system log for more details."

Try again, enter ID and password. Get the same error. After about 3-4
tries, I get a message that says "Error: Client closed connection."

I have never been able to access the web on the host server -- accessing it
on my hard drive is no problem but that's not what I need -- can't publish,
can't access the live web.

I can go to the host server and log into the control panel -- I reinstalled
FP extensions.

I have e-mailed tech support -- which is a useless exercise. They don't
have a clue.

Before I move everything to the same server as 1 and 2, what does anyone
suggest?

Thanks.
 
?

=?iso-8859-1?Q?Crash_Gordon=AE?=

I think I'd try logging on live to www.3.com you said you can to re-do the extensions? try adding a new admin user with new password and see if you can publish with new name/password.

Kinda sounds like webhost B's extensions are wrong or hosed by ftping.

What's the URL of webhost B?

r.


| I have three websites:
| www.1.org
| www.2.org
| www.3.com
|
| 1 and 2 are hosted by webhost A; #3 is hosted by webhost B.
|
| No problems with 1 and 2.
|
| When I established 3, there was no problem -- I made the web in MS FP and
| published to the host server. Over the next few weeks, I edited articles,
| changed files, etc., and everything works fine.
|
| Now, I can't publish to www.3.com. I can ftp no problem.
|
| This is what happens:
| -- Open the web on the hard drive.
| -- Make a new page, modify and existing page, whatever.
| -- Hit Publish
| -- The web dialogue box opens and I click on "More Webs" and enter
| www.3.com and hit enter.
| -- Dialogue box opens asking for User ID and password -- I give it the ID
| and password.
| -- I get the following error message:
| "Server error. An error occurred accessing your FrontPage
| web files. Author: if authoring against a web server, please contact the
| webmaster for this server's site. Webmasters -- please see the server\'s
| system log for more details."
|
| Try again, enter ID and password. Get the same error. After about 3-4
| tries, I get a message that says "Error: Client closed connection."
|
| I have never been able to access the web on the host server -- accessing it
| on my hard drive is no problem but that's not what I need -- can't publish,
| can't access the live web.
|
| I can go to the host server and log into the control panel -- I reinstalled
| FP extensions.
|
| I have e-mailed tech support -- which is a useless exercise. They don't
| have a clue.
|
| Before I move everything to the same server as 1 and 2, what does anyone
| suggest?
|
| Thanks.
|
|
| --
|
| -----
| Joe S.
|
|
|
 
J

Joe S.

I tried to access the live web several times. Here is the error log with
the domain name XXX'ed out.

[Thu Apr 1 18:14:11 2004] [error] [client 24.159.36.239] File does not
exist: /home/XXXX/public_html/404.shtml[Thu Apr 1 18:14:11 2004] [error]
[client 24.159.36.239] File does not exist:
/home/XXXX/public_html/public_html/_vti_bin/shtml.exe/_vti_rpc[Thu Apr 1
18:14:11 2004] [error] (2)No such file or directory: Incorrect permissions
on webroot "/home/XXXX/public_html/public_html/_vti_pvt" and webroot's
_vti_pvt directory in FrontPageAlias().[Thu Apr 1 18:14:06 2004] [error]
[client 24.159.36.239] File does not exist:
/home/XXXX/public_html/404.shtml[Thu Apr 1 18:14:06 2004] [error] [client
24.159.36.239] File does not exist:
/home/XXXX/public_html/public_html/_vti_bin/shtml.exe/_vti_rpc[Thu Apr 1
18:14:06 2004] [error] (2)No such file or directory: Incorrect permissions
on webroot "/home/XXXX/public_html/public_html/_vti_pvt" and webroot's
_vti_pvt directory in FrontPageAlias().[Thu Apr 1 17:24:32 2004] [error]
[client 66.82.9.46] File does not exist:
/home/XXXX/public_html/404.shtml[Thu Apr 1 17:24:32 2004] [error] [client
66.82.9.46] File does not exist: /home/XXXX/public_html/favicon.ico

Does this tell anyone anything? It's Greek to me.

Thanks.
--

-----
Joe S.





I think I'd try logging on live to www.3.com you said you can to re-do the
extensions? try adding a new admin user with new password and see if you can
publish with new name/password.

Kinda sounds like webhost B's extensions are wrong or hosed by ftping.

What's the URL of webhost B?

r.


| I have three websites:
| www.1.org
| www.2.org
| www.3.com
|
| 1 and 2 are hosted by webhost A; #3 is hosted by webhost B.
|
| No problems with 1 and 2.
|
| When I established 3, there was no problem -- I made the web in MS FP and
| published to the host server. Over the next few weeks, I edited articles,
| changed files, etc., and everything works fine.
|
| Now, I can't publish to www.3.com. I can ftp no problem.
|
| This is what happens:
| -- Open the web on the hard drive.
| -- Make a new page, modify and existing page, whatever.
| -- Hit Publish
| -- The web dialogue box opens and I click on "More Webs" and enter
| www.3.com and hit enter.
| -- Dialogue box opens asking for User ID and password -- I give it the ID
| and password.
| -- I get the following error message:
| "Server error. An error occurred accessing your FrontPage
| web files. Author: if authoring against a web server, please contact the
| webmaster for this server's site. Webmasters -- please see the server\'s
| system log for more details."
|
| Try again, enter ID and password. Get the same error. After about 3-4
| tries, I get a message that says "Error: Client closed connection."
|
| I have never been able to access the web on the host server -- accessing
it
| on my hard drive is no problem but that's not what I need -- can't
publish,
| can't access the live web.
|
| I can go to the host server and log into the control panel -- I
reinstalled
| FP extensions.
|
| I have e-mailed tech support -- which is a useless exercise. They don't
| have a clue.
|
| Before I move everything to the same server as 1 and 2, what does anyone
| suggest?
|
| Thanks.
|
|
| --
|
| -----
| Joe S.
|
|
|
 
J

Joe S.

And here is another error message:

403 Forbidden
Forbidden You don't have permission to access /_vti_bin/shtml.exe/_vti_rpc
on this server.
Additionally, a 404 Not Found error was encountered while trying to use an
ErrorDocument to handle the request.
Apache/1.3.29 Server at www.XXXX.com Port 80


??????

--

-----
Joe S.


I think I'd try logging on live to www.3.com you said you can to re-do the
extensions? try adding a new admin user with new password and see if you can
publish with new name/password.

Kinda sounds like webhost B's extensions are wrong or hosed by ftping.

What's the URL of webhost B?

r.


| I have three websites:
| www.1.org
| www.2.org
| www.3.com
|
| 1 and 2 are hosted by webhost A; #3 is hosted by webhost B.
|
| No problems with 1 and 2.
|
| When I established 3, there was no problem -- I made the web in MS FP and
| published to the host server. Over the next few weeks, I edited articles,
| changed files, etc., and everything works fine.
|
| Now, I can't publish to www.3.com. I can ftp no problem.
|
| This is what happens:
| -- Open the web on the hard drive.
| -- Make a new page, modify and existing page, whatever.
| -- Hit Publish
| -- The web dialogue box opens and I click on "More Webs" and enter
| www.3.com and hit enter.
| -- Dialogue box opens asking for User ID and password -- I give it the ID
| and password.
| -- I get the following error message:
| "Server error. An error occurred accessing your FrontPage
| web files. Author: if authoring against a web server, please contact the
| webmaster for this server's site. Webmasters -- please see the server\'s
| system log for more details."
|
| Try again, enter ID and password. Get the same error. After about 3-4
| tries, I get a message that says "Error: Client closed connection."
|
| I have never been able to access the web on the host server -- accessing
it
| on my hard drive is no problem but that's not what I need -- can't
publish,
| can't access the live web.
|
| I can go to the host server and log into the control panel -- I
reinstalled
| FP extensions.
|
| I have e-mailed tech support -- which is a useless exercise. They don't
| have a clue.
|
| Before I move everything to the same server as 1 and 2, what does anyone
| suggest?
|
| Thanks.
|
|
| --
|
| -----
| Joe S.
|
|
|
 
T

Thomas A. Rowe

You need to contact your host.

--
==============================================
Thomas A. Rowe (Microsoft MVP - FrontPage)
WEBMASTER Resources(tm)

FrontPage Resources, WebCircle, MS KB Quick Links, etc.
==============================================
 
?

=?iso-8859-1?Q?Crash_Gordon=AE?=

I'm not an expert on this but; **Incorrect Permissions on webroot** is a big clue...contact your host.


| I tried to access the live web several times. Here is the error log with
| the domain name XXX'ed out.
|
| [Thu Apr 1 18:14:11 2004] [error] [client 24.159.36.239] File does not
| exist: /home/XXXX/public_html/404.shtml[Thu Apr 1 18:14:11 2004] [error]
| [client 24.159.36.239] File does not exist:
| /home/XXXX/public_html/public_html/_vti_bin/shtml.exe/_vti_rpc[Thu Apr 1
| 18:14:11 2004] [error] (2)No such file or directory: Incorrect permissions
| on webroot "/home/XXXX/public_html/public_html/_vti_pvt" and webroot's
| _vti_pvt directory in FrontPageAlias().[Thu Apr 1 18:14:06 2004] [error]
| [client 24.159.36.239] File does not exist:
| /home/XXXX/public_html/404.shtml[Thu Apr 1 18:14:06 2004] [error] [client
| 24.159.36.239] File does not exist:
| /home/XXXX/public_html/public_html/_vti_bin/shtml.exe/_vti_rpc[Thu Apr 1
| 18:14:06 2004] [error] (2)No such file or directory: Incorrect permissions
| on webroot "/home/XXXX/public_html/public_html/_vti_pvt" and webroot's
| _vti_pvt directory in FrontPageAlias().[Thu Apr 1 17:24:32 2004] [error]
| [client 66.82.9.46] File does not exist:
| /home/XXXX/public_html/404.shtml[Thu Apr 1 17:24:32 2004] [error] [client
| 66.82.9.46] File does not exist: /home/XXXX/public_html/favicon.ico
|
| Does this tell anyone anything? It's Greek to me.
|
| Thanks.
| --
|
| -----
| Joe S.
|
|
|
|
|
| | I think I'd try logging on live to www.3.com you said you can to re-do the
| extensions? try adding a new admin user with new password and see if you can
| publish with new name/password.
|
| Kinda sounds like webhost B's extensions are wrong or hosed by ftping.
|
| What's the URL of webhost B?
|
| r.
|
|
| | | I have three websites:
| | www.1.org
| | www.2.org
| | www.3.com
| |
| | 1 and 2 are hosted by webhost A; #3 is hosted by webhost B.
| |
| | No problems with 1 and 2.
| |
| | When I established 3, there was no problem -- I made the web in MS FP and
| | published to the host server. Over the next few weeks, I edited articles,
| | changed files, etc., and everything works fine.
| |
| | Now, I can't publish to www.3.com. I can ftp no problem.
| |
| | This is what happens:
| | -- Open the web on the hard drive.
| | -- Make a new page, modify and existing page, whatever.
| | -- Hit Publish
| | -- The web dialogue box opens and I click on "More Webs" and enter
| | www.3.com and hit enter.
| | -- Dialogue box opens asking for User ID and password -- I give it the ID
| | and password.
| | -- I get the following error message:
| | "Server error. An error occurred accessing your FrontPage
| | web files. Author: if authoring against a web server, please contact the
| | webmaster for this server's site. Webmasters -- please see the server\'s
| | system log for more details."
| |
| | Try again, enter ID and password. Get the same error. After about 3-4
| | tries, I get a message that says "Error: Client closed connection."
| |
| | I have never been able to access the web on the host server -- accessing
| it
| | on my hard drive is no problem but that's not what I need -- can't
| publish,
| | can't access the live web.
| |
| | I can go to the host server and log into the control panel -- I
| reinstalled
| | FP extensions.
| |
| | I have e-mailed tech support -- which is a useless exercise. They don't
| | have a clue.
| |
| | Before I move everything to the same server as 1 and 2, what does anyone
| | suggest?
| |
| | Thanks.
| |
| |
| | --
| |
| | -----
| | Joe S.
| |
| |
| |
|
|
 

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