Cannot access Hotmail

[Ben Stevenson]

We have a single computer at home on XP Home IE 6.0, having four family
Users. There are no partitions. All are on C drive. I am the only one using
Outlook Express. Recently, my daughter complains that she cannot access
Hotmail. I tried for her and found it to be true. I even sent the link from
my Hotmail to her desktop, but it still does not work for her. The link does
appear to work. The page loads up as usual and after loading everything ,
the status bar at the bottom right says "Done". But all we get is a blank
page. What can be done about it?
TIA

 

[Don Varnau]

Hi,
Some things to try:
- - - - - -
[from Sandi H]

Hotmail: Tools, internet options, advanced, browsing, HTTP 1.1 settings.
Turn off "Use HTTP 1.1", turn on "Use HTTP 1.1 through proxy connections"
(success seems to be dependent upon ISP)

More general information about blank page problems:
http://inetexplorer.mvps.org/a­nswers2.htm#blank_windows
- - - - - -
Try deleting the TIF folder and History folder for that user account. See
http://mvps.org/winhelp2002/delcache.htm

Disable (as a test) third party security programs, such as Norton Internet
Security to see if one of them is causing this.

Make sure that cookie settings aren't too restrictive in Internet Options>
Privacy. Setting passport.com, passport.net, hotmail.com, msn.com as "always
accept" may help. Or a setting of "low" or "accept all" should be OK. More
on privacy settings at
http://www.microsoft.com/windowsxp/using/security/learnmore/ie6.mspx

Other possibilities at:
http://inetexplorer.mvps.org/answers2.htm#secure_sites
870700 - How to troubleshoot problems accessing secure Web pages with IE 6
[XP] SP2: http://support.microsoft.com/default.aspx?scid=kb;en-us;870700

Hope this helps,
Don
[MS MVP- IE/OE]