Can you force cached mode to update?

[Guest]

I have a rather annoying problem. Our company for the most part uses cached
mode in Outlook 2003. We have Exchange 5.5, and will upgrading maybe this
year to Exchange 2003. I have noticed that when I enter a new mailbox in
Exchange, or make changes to an existing one (like a name change), it will
take several days for the change to take effect in users' cached GAL's. On
the server its fine (I dont use cached mode so that I can make sure
everything is working correctly).

Is there a way to force the cached information to update on a user's PC?
Or, what file format is the cached information stored in on the PC's?

Just as a note, the Exchange services are shut down every night for a
backup, so that does happen in case that information is helpful to anyone.

Thanks a bunch in advance!

 

[Milly Staples [MVP - Outlook]]

You might want to post this to an Exchange group for a faster answer.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, TemporarilyConfused asked:

| I have a rather annoying problem. Our company for the most part uses
| cached mode in Outlook 2003. We have Exchange 5.5, and will
| upgrading maybe this year to Exchange 2003. I have noticed that when
| I enter a new mailbox in Exchange, or make changes to an existing one
| (like a name change), it will take several days for the change to
| take effect in users' cached GAL's. On the server its fine (I dont
| use cached mode so that I can make sure everything is working
| correctly).
|
| Is there a way to force the cached information to update on a user's
| PC? Or, what file format is the cached information stored in on the
| PC's?
|
| Just as a note, the Exchange services are shut down every night for a
| backup, so that does happen in case that information is helpful to
| anyone.
|
| Thanks a bunch in advance!